November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
also my user name stopped working having to log in with webkinz account
can I create said rooms with different pets and transfer my objects over to a different account I understand the pets will be left behind but if we are starting over would that be possible
I have grouped items in rooms that do not work am confident they will get to it I to also miss watching chef with my pet but now that the pet can do more things maybe it does not want to watch tv I keep getting lost in my house
I don’t know if this is because of the major updates or what, but I have been trying to access my Webkinz account once again (I have had it for 9 years). It says that it is in the process of retrieving it. I read the newsletter saying that there is an issue with the retrieving process, and I was simply wondering if this technical issue with retrieving my account was due to the updates, or another problem within the game. I apologize for the slightly-negative comment, but I’s really like to get my account back. Is there anything I can do?
Please contact webkinzsupport@ganz.com so they can investigate
is something going wrong with webkinz world today (July 20) The login page looks funny and there is no way to sign in.
I’ve been playing Webkinz for four years now. I love the new update, even if it does have some problems.
I like this website it is so cool
Whats webkinz x?
the name used for the new webkinz redesign
The list of things fixed for a maintenance should also include what items broke during it. Usually there is at least one thing that stops working or disappears.
I was wondering about something. Sometimes when I place in item in my room, it appears as just a 3-D gray square. I was wondering how to fix that, because I have never seen some of my items. Thanks!