GanzWorld & Webkinz Newz

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This topic contains 1,536 replies, has 614 voices, and was last updated by  bellalovesanimals 4 weeks ago.

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  • #858321

    webkinzworld
    Key Master
    1. #1110617

      Pokekinz
      Member

      Hey Ganz, I was wondering… Would it be possible to change the email address my account is linked to? It’s currently linked to my mom’s, which for some reason never receives emails from Ganz (they don’t even show up as spam). I now have another email account I could use, which might work better… Could I switch?

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      • #1110620

        sally
        Key Master

        Contact webkinzsupport@ganz.com for help with your Webkinz World account. If it’s your GanzWorld account, you will need to reply with the address you want it changed to. It will not be published.

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        • #1110895

          Pokekinz
          Member

          I’m not sure if it went through… I replied with the new address, but it didn’t moderate.

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        • #1110973

          Pokekinz
          Member

          @Sally Webkinz: I’m not sure my previous reply with the new email address went through, so I’m re-posting.

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          • #1111082

            sally
            Key Master

            It has now been updated :)

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      • #1110653

        PurpleFox
        Member

        Pokekinz, I have the same problem. I don’t get any emails from Webkinz Newz either. (not even in Spam/Junk) I have tried three different email domains so far.

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        • #1110897

          Pokekinz
          Member

          Hm, weird… I know my mom uses Xfinity, but mine is a Gmail. I’m hoping that might work better (although I don’t know what the problem is). I’ve gotten emails from other sites on my account, so I don’t see why it wouldn’t… But my mom has, too, so I don’t know why it won’t work.

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    2. #1106175

      slayer0703
      Member

      Does anyone have one of the daring high dive kits. I just finished building one and my pet just sits on the diving board and doesn’t jump into the water. Anyone else having issues similar to this? Thanks for the help.

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    3. #1104911

      netge
      Member

      Twice this week I have got to level 7 on Atlantiles and to the end of the level with the last two items ready to be deleted and the game says out of moves and crashes out. I am not out of moves, I can get the last two, as there are no other tiles in the game any longer. Please could you sort this out, as I won the trophy on my other account and would like to win it on my netg account as well. I do like the new look Atlantiles, it is more fun to play than the old version.

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      • #1105554

        leena14371
        Member

        I, too, am trying to earn the Atlantiles trophy. Today, finished level 7, went to 8 but couldn’t click on anything. I couldn’t log out either and had to x out of Webkinz World.

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    4. #1104627

      t1m2g3
      Member

      When I get a friend request I always accept it. I’ve just accepted one, and then I looked at it more carefully and saw the user name — it is “[deleted]” … This person should be banned from Webkinz World. And I certainly don’t want him or her as my friend. Can you tell me what you are going to do about this person and how I can remove this racist from my friends list?

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      • #1104633

        sally
        Key Master

        Thanks for letting us know. The appropriate department has been notified. In the meantime, you can open your KinzChat phone to review your friends list, and remove the person that way.

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        • #1104642

          t1m2g3
          Member

          Thank you for your prompt reply. I hope that action will be taken as promptly.

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    5. #1104421

      rap123
      Member

      Why am I getting video ads playing on webkinz Newz lately? It is really annoying. Is there a way to turn it off?

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