GanzWorld & Webkinz Newz

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This topic contains 1,030 replies, has 400 voices, and was last updated by  Sally Webkinz 1 month, 3 weeks ago.

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  • #858321

    webkinzworld
    Key Master
    1. #1104911

      netge
      Member

      Twice this week I have got to level 7 on Atlantiles and to the end of the level with the last two items ready to be deleted and the game says out of moves and crashes out. I am not out of moves, I can get the last two, as there are no other tiles in the game any longer. Please could you sort this out, as I won the trophy on my other account and would like to win it on my netg account as well. I do like the new look Atlantiles, it is more fun to play than the old version.

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      • #1105554

        leena14371
        Member

        I, too, am trying to earn the Atlantiles trophy. Today, finished level 7, went to 8 but couldn’t click on anything. I couldn’t log out either and had to x out of Webkinz World.

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    2. #1104627

      t1m2g3
      Member

      When I get a friend request I always accept it. I’ve just accepted one, and then I looked at it more carefully and saw the user name — it is “[deleted]” … This person should be banned from Webkinz World. And I certainly don’t want him or her as my friend. Can you tell me what you are going to do about this person and how I can remove this racist from my friends list?

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      • #1104633

        Sally Webkinz
        Key Master

        Thanks for letting us know. The appropriate department has been notified. In the meantime, you can open your KinzChat phone to review your friends list, and remove the person that way.

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        • #1104642

          t1m2g3
          Member

          Thank you for your prompt reply. I hope that action will be taken as promptly.

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    3. #1104421

      rap123
      Member

      Why am I getting video ads playing on webkinz Newz lately? It is really annoying. Is there a way to turn it off?

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    4. #1104311

      nettne2
      Member

      Please help, I did not receive a deluxe gift box today 12/15/16. how do I get it? I also have an open package for kinz post stuck in my dock, will kinzpost fix itself? I have cleared cache etc nothing fixes these items. thanks

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      • #1104320

        Sally Webkinz
        Key Master

        If you are a Deluxe member, you get a monthly Deluxe gift box on the first of the month (or as soon as you sign up for Deluxe). On Deluxe Day, there is a special gift, but you must visit the Today’s Activities page to claim it. If you have a package stuck in your dock, contact webkinzsupport@ganz.com and they can remove it.

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    5. #1104249

      Is anyone else having problems trying to enter the Club House on Vacation Island?

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      • #1104268

        anon55
        Member

        Yes, however, only during the “party” hour. Any other time I get in.

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        • #1104341

          Thanks for answering. The last few times I’ve tried to go to Coral Cove was during party time! If I want to go to the buffet, I’ll pick a different time.

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