Comments on: An Important Message Regarding Customer Service

By: alucard

alucard — Wed, 06 Aug 2025 15:18:59 +0000

@BettyIrene1934 – I am having the very same problem with the eStore! It’s been almost two weeks since I started sending emails to Customer Service. I have even written a message to Michael Webkinz here on Webkinz Newz in the Webkinz General Forum. I have had no reply from him or anyone else! When this problem happened to me, I was actually in the eStore, adding the BOGO wallpaper and flooring to my cart. I went to add another two and was kicked out and got this message “We have noticed you have not used this account for quite a while. Please contact our Customer Service department to reactivate your account or please create a new eStore account if you wish”. I go to the eStore and sign in almost every day! No one has tried to help me! I’ve sent 4 emails, plus adding one to the Webkinz General section in the Forum. I just wish that when there are problems with an account, someone would help! I haven’t made a new eStore account, as I don’t think my ePoints will transfer to the new account and I don’t want to lose them! I don’t expect a reply here, as they don’t reply to hardly any of the questions that players ask. I just don’t understand why we can’t get any help. Maybe they should hire more help? I hope somebody will fix the eStore issue soon! I really dislike missing out on specials that you can only get in the eStore! :-(

By: BettyIrene1934

BettyIrene1934 — Tue, 05 Aug 2025 17:36:05 +0000

I have a problem, I can’t get into my e-store, I want to buy the pet of the month. Please fix this for me.

By: Nina_Champion_

Nina_Champion_ — Thu, 29 May 2025 17:22:09 +0000

When will webkinz world be available on browser???

By: William777

William777 — Thu, 22 May 2025 19:28:14 +0000

I can’t get in my mail box with my accounts with “bettyirene1934″ and “bruceshy” please fix these please and thank you in advance.

By: sally

sally — Thu, 08 May 2025 15:27:33 +0000

Did you email webkinzsupport@ganz.com or ganzestorecs@ganz.com — if you just emailed, it may take them a couple of days to reply.

By: cheerchick1992

cheerchick1992 — Thu, 08 May 2025 14:40:27 +0000

I adopted a pet from the estore and the code is “invalid”. I sent an email but no answer.

By: baileyb2001

baileyb2001 — Wed, 07 May 2025 18:50:13 +0000

Yeah that’s where I sent the email, thanks for responding though!

By: sally

sally — Wed, 07 May 2025 18:03:04 +0000

Unfortunately, this is something that can only be resolved by Customer Service. If it was webkinzsupport@ganz.com, you should receive a response. There may be a bit of a backlog.

By: baileyb2001

baileyb2001 — Wed, 07 May 2025 17:45:27 +0000

Hi! I have emailed support about this issue and have tried to leave comments here for help as well with no response. I am stuck on an adventure park quest because the spot I need to dig is undiggable. I’ve tried everything and at this point would just like the quest reset if possible, thanks!

By: 4thhokage

4thhokage — Tue, 06 May 2025 01:49:54 +0000

Yes. It only takes a few seconds to transfer them to your Webkinz account! It’s good to keep them on your ganz account in case you want to purchase something on the estore! they have deals and promotional items that arent available on webkinz world