Comments on: Update: Black Friday Community Challenge – Did You Win???

By: Linny113

Linny113 — Wed, 29 Nov 2017 16:07:49 +0000

I’m just so thankful the code is still showing and wasn’t to be seen only on Black Friday. Thanks so much for that, Ganz. It’s a wonderful picture and I had fun watching the video too.

By: LuckyFinnigan

LuckyFinnigan — Tue, 28 Nov 2017 13:10:04 +0000

That’s ok, Pinkie, most of us watched the video a few (hundred) times to make sure everyone would get the code LOL That’s what a community challenge is all about, sometimes there are things a person just can’t do and some others pick up the slack. We all work for a common goal so everyone can prosper.

By: puppies4me

puppies4me — Mon, 27 Nov 2017 04:47:39 +0000

Hi pinkiecupcake. Yes, everyone can redeem the code. Enjoy!

By: snowbird25

snowbird25 — Mon, 27 Nov 2017 03:22:16 +0000

Yes!

By: pinkiecupcake

pinkiecupcake — Sun, 26 Nov 2017 19:46:47 +0000

I didn’t know about the contest, but I really love the picture. Am I allowed to redeem the code, even if I didn’t participate in the contest?

By: TaffyKitty12

TaffyKitty12 — Sun, 26 Nov 2017 13:17:06 +0000

… ….. The really unfortunate thing was that my dad was planning on buying two of them: one for me and one for my brother (since we both have one deluxe account, and need ours renewed), and the sale would’ve saved us at least $40, between the two purchases :/ And yeah, I hope they’re able to… even if they hold a ‘make-up’ sale several weeks from now, or something… Huh, eally? I guess you got lucky! I have seen that some people were able to get it, but then a see a lot who were like me and were unable to… it’s really weird, if you ask me. I tried several different devices (two computers and my mom’s iPad), and three different browsers (Microsoft Edge, Internet Explorer, and Google Chrome)… so I’m guessing maybe it was just a server problem that only let some of the transactions go through, while booting out others… or maybe it worked on a different browser that I didn’t try. I don’t know, but I do hope they can fix the issue :P I emailed them yesterday, so hopefully I’ll get a response next week. I’m glad you were able to get it, though! I hope you enjoy yours ^-^

By: TaffyKitty12

TaffyKitty12 — Sun, 26 Nov 2017 13:16:40 +0000

Hey, ilovemoonei! Ah yeah, I bet…. hm, maybe she did? I know my mom does that sometimes… I like to order stuff online and they’ll usually send tracking emails to her inbox, but sometimes she deletes them… not exactly easy when you’re impatient and want to see when your package will come :P And ah, really? That’s too bad… :/ Unfortunately, I checked the deluxe membership FAQ thing earlier, and I think if your autorenewal payment already went through, I’m not sure if you can cancel it until the next time it comes due… however, maybe if you’re able to get ahold of them next week, seeing yours just renewed this month, maybe they can cancel it for you? If worse comes to worse, perhaps you can cancel your renewal next year and use the code then? I hope you’re able to cancel it, though, and that everything will work out! And ah, yep… sadly XP…

By: gml1939

gml1939 — Sun, 26 Nov 2017 06:08:45 +0000

This is what i was told by Ganz in Aug. 2016. I wrote it down: “Auto renewal is only when you purchase a Deluxe acct directly to an acct – not so if you purchase as a gift (code). So, always purchase as a code and put it on whenever and wherever. Then there is no auto renewal.” That has worked for me ever since. However, it does not help the big problem this year of not being able to buy Deluxe Memberships because of ‘error’

By: puppies4me

puppies4me — Sun, 26 Nov 2017 01:05:15 +0000

Thank you so much, Sally. You don’t know how much it means to me that you wrote back. Thank you, thank you.

By: Sally Webkinz

Sally Webkinz — Sat, 25 Nov 2017 22:51:12 +0000

I have a feeling that CS was very busy yesterday, so they probably have a backlog. You did everything right with regards to screenshots, etc. I’m sure they will get back to you as soon as they can.