Comments on: Checkers Trophy Challenge EXTENDED!

By: abbytay123

abbytay123 — Mon, 11 Feb 2019 22:11:25 +0000

i had the same problem. I dont know whats going on with customer support lately.. When i try to make a ticket by click customer support on webkinz home page and fill everything out the page just basically goes blank. Ive sent emails to customer support directly through my email hoping to get through and it says it was sent but ive still never heard anything back and its been about 3 weeks now (i had other problems so this goes back a ways) and i just gave up. I cant get through to anyone.

By: lovetyson4life

lovetyson4life — Fri, 08 Feb 2019 03:54:26 +0000

Same I had the same issue all I needed to do is finish the checkers games.

By: bonesbongo

bonesbongo — Thu, 07 Feb 2019 11:22:08 +0000

Correction 19 hours this challenge will be over. I also went to Customer Support on the main Webkinz page still waiting to receive confirmation and the ticket number.

By: bonesbongo

bonesbongo — Thu, 07 Feb 2019 10:30:02 +0000

What has happened to Customer Support??? I sent an email to webkinzsupport@ganz.com regarding one of my accounts NOT having the Checkers Trophy Challenge ICON appearing in my room. I sent this Feb. 5th around 6:30 am. I was disappointed that I was not able to complete the Checkers Trophy Challenge on some of my accounts due to the issues with the community server. I was very pleased to hear that the Checker Challenge was going to be extended until midnight February 7th. When I logged into my account the early morning of the 5th I was about to start working on the challenge this did not happen as I did not have an ICON appearing in my room. I wanted to get this trophy so bad as it is the nicest trophy I have seen in WW. Therefore I did send an email to Customer Support later that morning to make them aware of the problem with my account. As of today February 7th I still do not have the Checkers Challenge Trophy ICON in my room, or have I received any response from Customer Support. I am disappointed with the service I have received. In approximately 17 hours this challenge will be over, it would be really nice if someone from Customer Support was to contact me. Let me know why the ICON is not appearing in my room. If they can fix the problem give me some time to work on the challenge.

By: M0nkeeGirlz

M0nkeeGirlz — Wed, 06 Feb 2019 23:33:00 +0000

Hooray! I was worried about not getting the challenges done because of the server issue, thanks for giving us more time :D

By: emilyfg17

emilyfg17 — Wed, 06 Feb 2019 23:19:52 +0000

Yes, I have this problem too! On one of my accounts the challenge icon isn’t there even though I know I didn’t finish the challenge and the prizes aren’t in my dock. I emailed CS on Monday but haven’t gotten a response yet.

By: Anathema

Anathema — Wed, 06 Feb 2019 21:19:05 +0000

I have an account where I have not won a trophy, but have no trophy challenge icon at all, as though I did. But again, I have not. I need my icon back to finish the challenge, is any one else having this problem?!

By: abbytay123

abbytay123 — Wed, 06 Feb 2019 01:01:31 +0000

I still haven’t gotten an email back, im not sure how long its supposed to take (:

By: abbytay123

abbytay123 — Tue, 05 Feb 2019 21:28:15 +0000

Ive emailed them though i didnt get screenshots since im on my computer and my email is linked on my phone but i can take pictures of my computer with my phone. Just waiting for a reply (:

By: Sally Webkinz

Sally Webkinz — Tue, 05 Feb 2019 21:09:46 +0000

Please send screenshots and your account information to webkinzsupport@ganz.com so they can investigate.