Comments on: Countdown to Christmas Starts TODAY!

By: bigredfans

bigredfans — Fri, 02 Jan 2026 15:55:53 +0000

Sally, PLEASE HELP! I cannot find the Green Satin Pajama Slippers on any of my three accounts! Where did they go? Is it possible for you to send them to me? I have every other prize from the Countdown to Christmas but the slippers, making some pets paws extra cold! Thanks!

By: pandalion

pandalion — Sat, 27 Dec 2025 13:37:09 +0000

I noticed a glitch with this event – when I logged in on the 25th, I already pre-bought the item for it, since I wasn’t sure if I’d remember to buy a duplicate of it on the day of. So, when I came into the club room that day, it told me that, since I already have the item (which I bought with points), I can’t get the free one, and I had to buy the second with more points. Can that be fixed for next time there’s a count down event?

By: elyl5

elyl5 — Tue, 23 Dec 2025 20:16:13 +0000

i love the wall and floor

By: sally

sally — Thu, 18 Dec 2025 20:01:30 +0000

This sounds like you’re still using the browser version. The browser version was updated with the release and now supports the clubhouse. You’d still need the desktop app, which would be a .dmg that you download directly from http://www.webkinz.com to have the full game.

By: rainypatricia

rainypatricia — Thu, 18 Dec 2025 19:43:47 +0000

Finally there is a Santa room on my desktop Mac. I was able to pick prize from Santa and get the wrapping paper bin from miss birdy. Some games are still missing like spree that’s how I get medallians for pets, and some others are messed up, but hopefully fixed soon. Also the clothing Clarence is working now. Christmas is my favorite holiday and to have the Christmas room is fixed thank ou ganz.

By: rainypatricia

rainypatricia — Thu, 18 Dec 2025 02:12:53 +0000

Yes

By: slk

slk — Wed, 17 Dec 2025 05:57:45 +0000

I’m not impressed – the ONLY thing I’ve done on my 9 accounts is log in and grab the days item. Today, as I did the lantern, I noticed that 3 of my accounts (that are done in a row) all show that I’m missing the plushy mouse. There’s no way on Earth that I logged in and out of 3 accounts in a row without stopping at the clubhouse. I KNOW I got them because I always switch to the new tab to make sure I have whatever items just came in. I’m not using 2,000 e-store points for a less than a 1,000 point item from the e-store, NOR am I going to bother customer service because they don’t even respond. I’ve been waiting for SIX weeks already to deal with a NEXT issue and no one seems to care, but I just wanted someone to get the heads up that there’s an issue and I KNOW it’s not a ME issue.

By: sally

sally — Tue, 16 Dec 2025 14:24:34 +0000

And you downloaded a file directly from http://www.webkinz.com to install the desktop app on your computer?

By: spotsofbeauty

spotsofbeauty — Tue, 16 Dec 2025 07:23:00 +0000

If you tried and tried you may have added too many. Try logging out, then back in, and only hit one button once. When I did it that is what happened!

By: rainypatricia

rainypatricia — Mon, 15 Dec 2025 17:13:10 +0000

I have a brand new Mac. The Webkinz technician has been trying but Spree,tiles,jumbleerry fields, no park, no Santa room, and no Clarence room for clothes and not sure about other stuff that I don’t use?