Comments on: Customer Service is Experiencing a Backlog

By: sensigurl227

sensigurl227 — Thu, 04 Mar 2021 20:11:16 +0000

The webkinz app on the phone has loads of problems and glicthes and doesnt have 3/4 of the stuff on the app. Why is that? Also why is it harder to make money on the app?

By: NarnianHeart

NarnianHeart — Sun, 03 Jan 2021 06:18:07 +0000

Not to say that Ganz Customer hasn’t been very helpful–they have! And we appreciate the professional and kind help they’ve offered. It’s just the amount of times we’ve been overcharged that’s been a little frustrating.

By: Sally Webkinz

Sally Webkinz — Thu, 31 Dec 2020 14:37:14 +0000

The normal way :) they aren’t Flash-based sites. There might be a few broken images on eStore occasionally, but we’re in the process of replacing them.

By: Ta2018

Ta2018 — Thu, 31 Dec 2020 01:30:30 +0000

I was wondering after Flash Player is removed, how do people access Webkinz news and the Ganz estore?

By: kittenhideout

kittenhideout — Mon, 28 Dec 2020 02:09:14 +0000

I have also been using the desktop app since it came out, and I’ve been having this same issue happen to me quite a bit lately too. Also when visiting the park or the clubhouse, the video ad for the park or the watch and win room will never play and freezes the entire game. All I can do is force exit the game then clear my flash player cache & history. About 50% of the time I can get back into Webkinz after that, but other times I have to wait until the next day & the only way I can keep playing after that is to play in a browser. I don’t know what we’ll do after Jan 1 when the browser will no longer be an option. Until then, I am sadly missing gifts from the Elf in the park. I’ve even tried deleting the app and downloading it again, but I still have the same trouble. I really hope the Webkinz team can fix it this week!

By: nitelite

nitelite — Sun, 27 Dec 2020 19:50:39 +0000

I really believe they are doing the best they can, cant imagine how frustrating for them

By: nitelite

nitelite — Sun, 27 Dec 2020 19:49:54 +0000

i do not know why but i was just saying how i have nnot seen awful ads in a long time, wonder why

By: nitelite

nitelite — Sun, 27 Dec 2020 19:48:28 +0000

i tried to get points when the 50 % was on and could not and still can not, it is hard to have patience when i want to buy buy buy lol

By: rachel14h

rachel14h — Sun, 27 Dec 2020 01:25:41 +0000

I’ve had the Webkinz desktop app downloaded since it first came out, but the past few days I’ve had problems playing. I can log in, but I just get a blue screen with the top hotbar (mail, cellphone, etc). No matter how long I wait, it doesn’t load. I’m unable to click on anything except for the mail, inbox, and cellphone. When I do that, the left hotbar with challenges pops up, but when I exit out of the mail, inbox, or cellphone, the top hotbar disappears and I’m left with the challenges on the left side. I’ve tried redownloading the desktop app, but I still get the same problem. I’m a little worried because I know playing on a browser won’t be an option after New Years. Sorry for the long comment, but thank you to whoever can help me <3

By: 3HappySmile

3HappySmile — Sat, 26 Dec 2020 02:21:37 +0000

I dislike the new plushies. Please bring back the traditional ones and not these weird ones. Also, please bring back the talk to your pet feature and mypage