Comments on: Diamonds are now available in packages!

By: sally

sally — Fri, 31 Jan 2025 14:03:13 +0000

If you purchased the pet promotion, a Pick a Pet Crate will be in your dock. Drag it into your room and tap on it to choose your new pet.

By: mommajas

mommajas — Thu, 30 Jan 2025 21:48:31 +0000

Hello- I just purchased the $4.99 bundle for a Webkinz next pet but I don’t see where that credit went or how to use it. Are you able to help?

By: Ajoy65

Ajoy65 — Thu, 30 Dec 2021 21:20:08 +0000

Hi Sally Webkinz, Yes I’m in Canada. I figured it out when I saw my invoice that the price is in Canadian money. Thanks for the reply. Ajoy65 :)

By: Sally Webkinz

Sally Webkinz — Wed, 29 Dec 2021 14:04:14 +0000

Prices appear in local currency — are you in Canada?

By: Ajoy65

Ajoy65 — Mon, 27 Dec 2021 06:38:11 +0000

Hi again, I tried to purchase from my laptop and was able to purchase the New Player Bundle. On the site it says the cost is $4.99 but when I clicked to purchase it, it came up $6.99 instead. Was this an error. Just wondering why it said it costs $6.99 now when it still showed $4.99. Thanks, Ajoy65

By: Sally Webkinz

Sally Webkinz — Mon, 20 Dec 2021 18:19:10 +0000

Do you have your computer’s location set to the US? Are you using a VPN connection of some sort that makes them think you’re in the US? The transactions on Windows 10 use the Microsoft Store and your location is detected automatically.

By: Ajoy65

Ajoy65 — Sun, 19 Dec 2021 07:45:49 +0000

I am using Windows 10 computer. Thanks.

By: Sally Webkinz

Sally Webkinz — Fri, 17 Dec 2021 21:50:41 +0000

What device are you using? A Windows computer? iOS device?

By: Ajoy65

Ajoy65 — Fri, 17 Dec 2021 21:28:34 +0000

I was trying to purchase some Diamonds but when I was putting my information in it looks like it is only available to buy if you live in United States. I am from Canada. Is there a way that Canadians can buy Diamonds. It wasn’t allowing my postal code and only had the States to choose from. Please help, anyone! Thanks, Ajoy65

By: Sally Webkinz

Sally Webkinz — Fri, 17 Dec 2021 14:36:52 +0000

Please send as much detail as possible to webkinzsupport@ganz.com and encourage anyone else to, as well. We participated in several events, and watched from the outside, and did not see the behavior you’re describing.