Comments on: GLITCH ALERT: Retro Rainbow Gift Box

By: Wingsfan65

Wingsfan65 — Mon, 04 Apr 2022 22:52:47 +0000

UpUpdate- I got a replacement Retro Rainbow Gift Box from Webkinz Customer Suppport (CS) in my Webkinz Classic account today! To be on the safe side, I selected one of the 6 “non-glitchy” prizes (the Couch) and it worked! Many thanks to Webkinz CS for their speedy assistance!

By: Wingsfan65

Wingsfan65 — Sun, 03 Apr 2022 04:18:28 +0000

Thanks, Michael! I contacted them.

By: Michael Webkinz

Michael Webkinz — Sat, 02 Apr 2022 13:29:12 +0000

Please contact Webkinz support

By: Wingsfan65

Wingsfan65 — Fri, 01 Apr 2022 21:44:00 +0000

@Sally Webkinz – I thought this problem was fixed in the 3 weeks since this was announced so I chose the Retro Rainbow Coffee Table today and I didn’t get it :( Will the item I chose today appear in my dock on April 6 or should I contact Webkinz Support??

By: Sally Webkinz

Sally Webkinz — Fri, 01 Apr 2022 15:49:21 +0000

This will be fixed with maintenance on April 6.

By: Sandi31

Sandi31 — Fri, 01 Apr 2022 15:47:46 +0000

It’s happening again in April :(

By: Sonari

Sonari — Sat, 12 Mar 2022 13:41:07 +0000

This is how you handle a technical problem. Announcement, addressing the issue, compensation for the trouble. Way to go Webkinz team!! There are a lot of other gaming (and non gaming) companies that could learn a lot from you! Thank you so much for being so elegant in your handling of the error.

By: nanamama12

nanamama12 — Thu, 10 Mar 2022 18:31:24 +0000

Once again, the tech team is on top of things before I even find out that there is a problem! Way to go team!!!!

By: Wingsfan65

Wingsfan65 — Thu, 10 Mar 2022 09:27:23 +0000

I didn’t select one of the “glitch-y” items, but I appreciate the extra Retro Rainbow Gift Box in our May 2022 Deluxe Gift Box! (and that’s May, right, not April? I’m loving that Retro Rainbow theme—nicely done, Webkinz designers!)

By: floralgem

floralgem — Thu, 10 Mar 2022 02:28:00 +0000

Can’t wait for the extra May box!