Comments on: Having Trouble Adopting a Pet?

By: Sally Webkinz

Sally Webkinz — Fri, 22 Mar 2019 12:58:04 +0000

Send a message to webkinzsupport@ganz.com

By: Shrekisbestmovie

Shrekisbestmovie — Thu, 21 Mar 2019 22:48:14 +0000

I have 50 something pets, forgot the number, and I tried to enter a code for a Lil Kinz Bunny, and it was invalid. Can anyone help?

By: chickpeaadovington

chickpeaadovington — Fri, 22 Feb 2019 21:35:50 +0000

This is really frustrating! I purchased a Webkinz Lamb from a store in Lake Placid last week, but someone must have used the code already without buying the pet. I sent an email to support to give them a photo of the receipt and the photo of the tag, but they just wrote back to me to say the receipt wasn’t proof enough that the pet was purchased. Can you please help me? I can send a photo of the pet, the receipt, and the tag if that would help! I think on the receipt it’s referred to as “Aurora pet” due to the maker/brand of it. But it is in fact the Webkinz Lamb plush that came out as a seasonal pet a few years ago. This is really disappointing if I can’t even use this pet since I feel like I have proved the proof of purchase. Please help!

By: Sally Webkinz

Sally Webkinz — Tue, 02 Oct 2018 19:55:53 +0000

Please contact webkinzsupport@ganz.com

By: hotpets

hotpets — Tue, 02 Oct 2018 19:51:23 +0000

I tried to adopt a mystery pet from the trading cards but it says not a vailed code

By: criss999

criss999 — Sat, 19 Aug 2017 00:27:43 +0000

i just apoted a english cream retriever log in there no puppy there help help

By: nemylu

nemylu — Mon, 20 Feb 2017 17:09:02 +0000

when i type in the code for a pet, it works. But when it asks me to type in the letters i see, it says the code is wrong. What am i not doing right?

By: Michael Webkinz

Michael Webkinz — Tue, 11 Aug 2015 14:07:35 +0000

Hi. Please contact our support team at webkinzsupport@ganz.com

By: BriaS829

BriaS829 — Tue, 11 Aug 2015 04:35:18 +0000

I’ve cleared the cache, but I still can’t get into the adoption center. The link appears to broken. Do you have any other recommendations?

By: bluetopaz22

bluetopaz22 — Thu, 22 Jan 2015 02:13:41 +0000

I tried adopting an Aquarius Pup and naming it Dasani, but it won’t accept it as a name for some reason. I don’t see what could be wrong with it.