Comments on: Important Announcement: Contacting Customer Support

By: sally

sally — Wed, 09 Sep 2026 12:54:23 +0000

Sounds like you logged in to Webkinz Next instead of Webkinz Classic. You can download the desktop app from http://www.webkinz.com or use the browser version to access Webkinz Classic. You can contact webkinzsupport@ganz.com to see if they can help recover your original account.

By: Kac Rac

Kac Rac — Wed, 09 Sep 2026 07:28:47 +0000

I need serious help. I have had webkinz since i was around 13 years old. Yes i still play or did but after finding out that my account got deleted or something when the whole site got revamped……was very upsetting. I still made a new account and now it wont even let me into that 1. I want all my webkinz and old account back. I even still have every single stuffed webkinz from years ago……would someone please help me.

By: nanaw

nanaw — Tue, 08 Sep 2026 16:56:33 +0000

I can not login into my nanaw webkinz account again.

By: 6charms

6charms — Thu, 03 Sep 2026 19:07:46 +0000

I am NOT able to log into my deluxe Webkinz to play games. Why?

By: rabbyravi

rabbyravi — Wed, 26 Aug 2026 16:37:29 +0000

Hi, just wanted to report a glitch I noticed with the Pizza Palace game in classic edition. If you click on an item to upgrade it and then click “do not buy,” the game freezes until the timer runs out, preventing the player from making another selection. Can this get patched? We love this game!

By: captainvox

captainvox — Wed, 05 Aug 2026 21:25:02 +0000

It’s not letting me either

By: sally

sally — Wed, 05 Aug 2026 18:17:55 +0000

Please contact webkinzsupport@ganz.com if your pet ended up being named “default”

By: captainvox

captainvox — Wed, 05 Aug 2026 17:58:36 +0000

I’m having issues with adopting a pet. It’s not getting through the sensors. Even if I put in a letter or a name is not banned, it won’t let me. Thank you

By: jakesta

jakesta — Fri, 31 Jul 2026 04:43:51 +0000

I finished my magical forest charms 40/40 and claimed my grand prize and then i refreshed and its missing? I couldnt place it and now I cant reclaim it?

By: Brandi Gilbert

Brandi Gilbert — Thu, 16 Jul 2026 00:19:13 +0000

Hi so I got all my yellow jumble berry jar filled and now it wont let me collect my prize