Comments on: Important Announcement: Contacting Customer Support

By: arbyarbs

arbyarbs — Mon, 02 Mar 2026 23:20:54 +0000

Hi I have been emailingnganzsupport several times with no response at all not even a confirmation that they received my emails and will respond later. What do I do?

By: sally

sally — Tue, 24 Feb 2026 18:46:43 +0000

You’ll need to contact webkinzsupport@ganz.com for assistance with resetting your password.

By: Grandmaj1

Grandmaj1 — Tue, 24 Feb 2026 18:32:23 +0000

forgot my password how to I get a new one?

By: fun4menow

fun4menow — Mon, 23 Feb 2026 23:52:11 +0000

I have sent at 2 or emails stating that I cannot upgrade too deluxe. Now my account is locked. Also, Ms. Birdy isn’t letting me adopt my new pet. Is there a problem with her? I had this same issue when I started my account last week. Thank you, grandmajo44

By: Rosemary Babos

Rosemary Babos — Tue, 23 Dec 2025 23:18:23 +0000

I need you to remove “pup pack” from my account please,please,please. It is in-active for several years,please remove it…thanks. my account name is “guesswho45″. Have a nice holiday season everyone.

By: Piplup124

Piplup124 — Sun, 02 Nov 2025 04:45:54 +0000

I just bought a 12 month membership and it didn’t hit my account yet it’s all paid and everything but not on my account I have tried multiple times to log out and back into webkinz or restart my computer and it has been hours I don’t know what to do I have already emailed webkinz support

By: sally

sally — Fri, 10 Oct 2025 19:03:58 +0000

You will need to email ganzestorecs@ganz.com directly

By: vanatta02

vanatta02 — Fri, 10 Oct 2025 18:52:03 +0000

I canceled my membership months ago (says I’m not a deluxe member on my account neither) and I am still getting charged. Please contact me to resolve this ASAP.

By: KobaltWolf

KobaltWolf — Sun, 28 Sep 2025 20:59:09 +0000

Hi there. I have read and understand that my very old account from 2007-2010ish has been removed permanently. I have recently gotten back into Webkinz with old pets that I never registered as a child and new ones I have bought online. I have a deluxe membership and everything and have enjoyed returning to the platform. I was, however, wondering if I could somehow re-adopt my old pet with promo codes or something. I have all of my plushes and old codes. I also have printed out and saved my adoption certificates from 2007 as well. I know this is a big ask, but if I provided proof of the pets I used to have, would I be able to re-adopt them on my new account without having to buy them all when they rotate into the shop again?

By: Steve_Webkinz

Steve_Webkinz — Sat, 23 Aug 2025 12:26:44 +0000

You can learn more about recovering a Webkinz account here: https://webkinznewz.ganzworld.com/announcements/special-report-with-steve-webkinz-26/