Comments on: Important Announcement: Contacting Customer Support

By: jakesta

jakesta — Fri, 31 Jul 2026 04:43:51 +0000

I finished my magical forest charms 40/40 and claimed my grand prize and then i refreshed and its missing? I couldnt place it and now I cant reclaim it?

By: Brandi Gilbert

Brandi Gilbert — Thu, 16 Jul 2026 00:19:13 +0000

Hi so I got all my yellow jumble berry jar filled and now it wont let me collect my prize

By: Brandi Gilbert

Brandi Gilbert — Thu, 16 Jul 2026 00:11:31 +0000

thank you!

By: chiiangel

chiiangel — Wed, 15 Jul 2026 02:03:50 +0000

Give it a go using the web app, not the browser version, if you haven’t already.

By: Brandi Gilbert

Brandi Gilbert — Sat, 11 Jul 2026 18:50:14 +0000

hi it wont let me use my sapling sprouts

By: Brandi Gilbert

Brandi Gilbert — Tue, 30 Jun 2026 20:17:10 +0000

is the website being weird it wont let me adopt a pet

By: erinf96

erinf96 — Tue, 30 Jun 2026 13:36:02 +0000

I filled my jar of preserves and was given the click here to claim prize prompt. Every time I select a prize and click okay, it pops up again and tells me to please pick a prize.

By: sally

sally — Thu, 25 Jun 2026 13:02:48 +0000

You will need to contact ganzestorecs@ganz.com

By: Mark

Mark — Thu, 25 Jun 2026 08:16:23 +0000

hey i got charged on my bank account on june 14 ‘ i dident make this purches would like to know what happend

By: Brandi Gilbert

Brandi Gilbert — Wed, 17 Jun 2026 00:28:00 +0000

hi I dont get the wacky carnival games when I log out also thank you for fixing some of the problems I’ve had! :)