By: sally

sally — Tue, 18 Aug 2026 12:57:05 +0000

Any items that had been unlocked by the time the Season ended would have been awarded by the next time that you logged in. You may want to try sending a follow up message in the Help

By: dmtig

dmtig — Tue, 18 Aug 2026 03:38:48 +0000

Hello Sally, I am hoping you can help. I sent this email to Ganz Support over a week ago but still haven’t gotten any response.
At the very end of the last season challenge (pastel punch), BEFORE the time ran out and BEFORE the webkinz clock started a new day, I spent BOTH $8.99 for a pass reward bundle AND a BUNCH of my Diamonds to complete the Entire challenge.
I however got kicked off -line Before I hit “Claim” on ALL the individual items. At the time, I was not worried as unclaimed prizes are supposed to be still claimable for 35 days after the season ends. Unfortunately when I did log back into my account I did NOT see any prize info like I have in the past and several of the prizes were notably missing from my account! I immediately posted a note about this under the “Help” icon on my webkinz account “DMTig”. The next day I did receive a return note from Ganz that stated they would look into the matter for me. It has now been several weeks with no additional info. I understand everyone at Ganz is extremely busy and I have tried to be patient but I’m afraid if I wait too long it will be too late so, I’m reaching out again. I have gone thru both my account and the prize item list. I am not sure about any diamonds, school ribbons, wish tokens, kinz cash, summer strawberry mystery capsules, or the diamond giftbox ….. I’m hoping Ganz can see that info but, I do know I am Missing both the strawberry kiddie pool and the pineapple garden shed… ALL the rest of the prize items seem to be present on my account & have been. I don’t know what happened but hopefully Ganz can figure it out for me. Thank You for any help!

Comments on: Season 45 Guide – Week 5

By: sally

By: dmtig