Comments on: Season 46 Guide – Week 5

By: elizton

elizton — Fri, 18 Sep 2026 21:34:31 +0000

I Have a question I got the flying dinosaur at level 25 and I haven’t seen it yet I didn’t see a portrait of the Queen of hearts I confused

By: wingsfan65

wingsfan65 — Fri, 18 Sep 2026 11:37:41 +0000

@sally–Thank you for the quick reply and sorry for any confusion! I didn’t realize it was an Arcade Achievement prize lol. The Flying Dinosaur Display prize showed up in my dock a bit later.

By: outgoinglyshy

outgoinglyshy — Thu, 17 Sep 2026 20:43:25 +0000

Thank you Ganz for fixing the aquariums in Next! I had my fingers crossed that you would get to them soon. I feel like the mines are a little bit brighter now as well. :)

By: Dudeman11

Dudeman11 — Thu, 17 Sep 2026 14:06:05 +0000

I used iPad. OK thanks for the info re “help button”

By: sally

sally — Thu, 17 Sep 2026 13:54:16 +0000

What device do you use? Either way, send a message through Help file in game

By: Dudeman11

Dudeman11 — Thu, 17 Sep 2026 13:42:53 +0000

I purchased a seasons pass for my account today since I finished the free rewards tasks. The payment shows on my credit card but the pass rewards did not unlock. Usually the rewards unlock immediately (in previous seasons). Should I contact webkinzsupport@ganz.com or is there a weird processing delay today?

By: sally

sally — Thu, 17 Sep 2026 13:23:06 +0000

Is there a pet currently occupying the gift shop? That's usually the only time you are prevented from putting an item back in your dock.

By: sally

sally — Thu, 17 Sep 2026 13:03:53 +0000

The Queen of Hearts Portrait is an Arcade Achievement prize. Check your dock if you’ve unlocked the Flying Dinosaur Display and it didn’t appear in a pop up

By: netge

netge — Thu, 17 Sep 2026 11:46:29 +0000

I finished the season yesterday and was in a hurry, so placed the dinosaur gift shop in a handy room with a view to retrieving it today and moving it to where I wanted it. Unfortunately that is not possible as it has the two directional turn arrows and the tick to confirm placement, but it does not have a cross to allow you to remove it back to your dock. Please could you sort this out as no doubt lots of players will place the item and then be unable to remove it again. Thank you.

By: wingsfan65

wingsfan65 — Thu, 17 Sep 2026 01:32:46 +0000

I got to level 25 in the Free tier and instead of a Flying Dinosaur Display prize, I got a Queen of Hearts Portrait (which actually looks really nice :)