Comments on: Security Update: Password update required for all accounts

By: GrellSutcliff

GrellSutcliff — Tue, 15 Jun 2021 15:42:32 +0000

Put a fish on an account and the login wasn’t accepted. Made a new account and have been buying things on it but would like to have the code revoked on the innacseble account so it can be used on the new one. Still have my plush, code, username and the name given to the pet fish. Sent an email to support, what’s the usual wait time for a response?

By: kitycattm

kitycattm — Wed, 07 Apr 2021 18:24:52 +0000

I am having this problem as well. I’ve tried all possible passwords it could be and it says its wrong.

By: TaoHwa

TaoHwa — Tue, 16 Mar 2021 20:43:22 +0000

I have the same issue. When I try to change my password it says my account information is wrong, but I’m sure it’s the password I’ve always used!

By: MrsSnow

MrsSnow — Sun, 27 Dec 2020 03:25:47 +0000

Is anyone having trouble with Webkinz game all the time please reply …Always have trouble logging in and now saying my info doesn’t match …gets frustrating seriously !

By: MrsSnow

MrsSnow — Thu, 24 Dec 2020 19:50:05 +0000

We have Already gone to extreme lengths to recover our accounts and now me and my child are locked out of our accounts again..this is a pain ! Now I’m locked out and I know my password cause we written it down and still not allowing us to access …

By: Sally Webkinz

Sally Webkinz — Fri, 06 Nov 2020 14:08:21 +0000

Sure, customer service will be able to help you. Make sure you sent an email to webkinzsupport@ganz.com — please be patient, as they are working through a backlog.

By: Lilbudz1

Lilbudz1 — Fri, 06 Nov 2020 02:16:25 +0000

I recently changed my password but forgot to write it down. I’m not sure a parents email was ever linked to the account and all the possible emails I tried say they’re not associated with an account. I emailed ganz support but still haven’t heard back. I’d hate to lose my account permanently since my 11 year old self spent so much time building a home for my pets and I managed to remember my password for 10 years until I was forced to change it. Is there any way I can get a new password for my account?

By: winxclub11

winxclub11 — Thu, 24 Sep 2020 04:13:25 +0000

Sounds weird.

By: Chocomese

Chocomese — Wed, 22 Jul 2020 22:42:08 +0000

Whenever I use the Deluxe Prize Machine and get something it always tells me “*username here* has won this as a gift from you!” Or something like that. And sometimes it says that I got the item before from someone…so I don’t know what’s up with that.

By: babymoose88

babymoose88 — Thu, 16 Jul 2020 17:48:47 +0000

The same thing happened to my sister, it said she won a Queen Of Hearts bed from someone who was not on her friends list that she never saw before. It was from a Deluxe Machine of some sort. Just wanted you to know that you are not alone :)