Comments on: Special Report!

By: CyanSkyBlue

CyanSkyBlue — Sun, 03 May 2020 02:28:38 +0000

Hackers are AWFUL. Why can’t they leave Webkinz alone!?

By: heartssquad

heartssquad — Wed, 29 Apr 2020 21:10:40 +0000

i was on the game and i got disconnected out of no where

By: purpleotter

purpleotter — Tue, 28 Apr 2020 22:54:44 +0000

I can’t get into change password on one of my accounts. Same password I have had for years but now message is old password is incorrect. I will be missing out on webkinz day plus a lot of time capsules. contacted estore via email but no response. This is not fair at all.

By: kellyberkland

kellyberkland — Mon, 27 Apr 2020 01:55:23 +0000

i have been too, i requested a new password from customer support on the parents page and tried to reset it and sent 3 emails. no one has answered, when i do forget log in it sends me the email to reset it but when i do, it say SQR error occurred so it never resets

By: sissygirl58

sissygirl58 — Sat, 25 Apr 2020 15:25:20 +0000

I haven’t been able to access my accounts all week. It asked for me to change the password and when trying to do that I kept getting that the old password was incorrect. I tried sending to the parent email account several times and never received the email (of course I checked the spam folder).I was finally able to change the password on the mail account and access the account. However, when I came back later, it told me the new password that I assigned earlier was incorrect. I haven’t been able to access since and I have been waiting for reply from customer support since Tuesday.

By: ENCHANTEDISLE

ENCHANTEDISLE — Fri, 24 Apr 2020 07:52:25 +0000

If it happens again I will try to remember to do that for you. Thing is, it pops up in a little box bottom right, then dissappear pretty quick, not sure I’ll be able to capture it.

By: missims100

missims100 — Thu, 23 Apr 2020 14:49:14 +0000

I still had to change it even though childhood me had a password I don’t have for anything else but I guess it was time to change it just incase so unfortunately you’ll still have to change it.

By: missims100

missims100 — Thu, 23 Apr 2020 14:46:26 +0000

same

By: Sally Webkinz

Sally Webkinz — Thu, 23 Apr 2020 13:09:29 +0000

Can you take a screenshot of it? Hit the print screen button on your keyboard and paste into an email — please send it to webkinzsupport@ganz.com. Put “Desktop App Norton” in the title.

By: Sally Webkinz

Sally Webkinz — Thu, 23 Apr 2020 13:02:39 +0000

Yes