Comments on: Super Deluxe Item Gallery!

By: sally

sally — Tue, 04 Feb 2025 18:09:39 +0000

This is the correct address. If you have the option, try emailing from a different email provider. If for whatever reason the server has been blacklisted by your email provider, it may give this message as well.

By: nathanuram

nathanuram — Tue, 04 Feb 2025 17:11:00 +0000

Sally Webkinz – thank you for the information, however this e-mail address appears to be invalid as the e-mails all come back as undeliverable.

By: sally

sally — Mon, 03 Feb 2025 19:44:35 +0000

Please send an email to ganzestorecs@ganz.com so they can investigate this issue.

By: michaelball

michaelball — Mon, 03 Feb 2025 19:23:21 +0000

My account renewed in January 2025. My account still showing as ending January, 2025. No deluxe gift box no e-store points. No February gift box. No you have deluxe membership acknowledgement. No response to half dozen e-mails sent to customer support. Just charge listed on listed credit card.

By: pythonspire

pythonspire — Wed, 29 Jan 2025 02:16:32 +0000

Definitely agree on wishing they gave classic some more love :( Part of me hopes that maybe they have been busy working on brining mazin hamsters back and that’s why so many other things haven’t been addressed, but I kind of doubt it…

By: opal141414

opal141414 — Fri, 24 Jan 2025 04:44:09 +0000

Hello Steve_Webkinz. I tried emailing the Ganz estore Customer Service Team to assist me. Each year the same pet arrives in my mail. I was previously told that the pet code was new but that it was under the same original Deluxe Membership purchase. Each year, I am hopeful, open the pet and it’s the one from years ago. Each year, I email customer service and a new code is sent to me. This year, I was told that I would not receive the new pet with a new Deluxe Membership. I have emailed 3 times and no response. I have been a member since 2008. I need some help please. Thank you in advance. I do appreciate other people sharing their stories about the Deluxe Renewal glitch…I’m glad it’s not just me. Thanks again Webkinz community! I really look forward to a reply, please and thank you!!!!!!

By: corylusamericana

corylusamericana — Wed, 15 Jan 2025 13:22:37 +0000

In the future, just buy Deluxe Membership as a gift. Then you get a code that is entered in your eStore account whenever you want to renew, and you don’t have to cancel anything. I’ve done this for a decade! On another topic, I have every super deluxe item because I bought Deluxe Membership the very day it was introduced. Can Ganz please fix the first six super deluxe items that were broken in 2015 when Webkinz X was introduced? I’ve been patient, but Ganz has had a decade to restore the functionality of these items and has not. Please, Ganz, focus on Webkinz Classic for a minute instead of Webkinz Next! Thanks! :D

By: duckess1

duckess1 — Wed, 15 Jan 2025 02:52:30 +0000

More than 1/2 of the past animated items do not work and have not for a long time. Some of these items are still for sale!

By: alucard

alucard — Tue, 14 Jan 2025 18:41:05 +0000

@Sally – Thank you so much, Sally. I just checked and saw that the Deluxe Celebration Slide arrived in my Dock! Thank you for letting me know. I do wish the item would show up in the Dock area that says “New”. I scrolled past the slide several times before I realized it was there. From comments I have read here and in the Forum, our docks can be so full of items that we often miss seeing the item while looking for it. We NEED Tabs or a Search Bar for looking up items in our docks or rooms. Since there are many items we can not “trade/send/sell”, our docks are vastly crowded with things we can’t find or can’t get rid of, other than calling Ganz and asking the items be removed. It would be SO much easier if we could trade/send/sell ALL Webkinz items. These are just virtual items. We can’t hold or touch them. Why can’t we do what we want with the items we have spent real money on? Forgive me for being frustrated about this issue. I know I am not alone in thinking about this. Please consider updating this issue to make it easier on all players. Thank you for all you do. I truly appreciate you for putting up with me. :-)

By: sally

sally — Tue, 14 Jan 2025 18:10:58 +0000

The Super Deluxe item gets added as soon as the Deluxe Membership is registered on the account.