Comments on: Trouble Logging in on Chrome?

By: filomenad

filomenad — Sat, 25 Apr 2020 16:56:51 +0000

I have been waiting 4 days now to get my account fixed, i emailed webkinz support and tried to change my password but nothing is working, what can i do. i can not login with my new or old password. I emailed webkinz support with password change 3 times now

By: Sally Webkinz

Sally Webkinz — Fri, 24 Apr 2020 15:20:42 +0000

Sorry, I'm not sure.

By: filomenad

filomenad — Fri, 24 Apr 2020 15:20:06 +0000

Thank you i apreciate it, do you think they will get back to me by this end of the weekend ?

By: Sally Webkinz

Sally Webkinz — Fri, 24 Apr 2020 15:04:21 +0000

Unfortunately, there is a backlog of customer service requests. They are working hard to clear it and will get to you as soon as they can. If you haven’t emailed about this issue specifically since the password changes became mandatory two days ago, I would suggest trying again with “Password Change” in the subject.

By: filomenad

filomenad — Fri, 24 Apr 2020 14:58:38 +0000

I did this already, i emailed them a very long time ago and they never replied.

By: Sally Webkinz

Sally Webkinz — Fri, 24 Apr 2020 12:48:15 +0000

You will need to contact webkinzsupport@ganz.com. Please use “Password Change” in the subject

By: filomenad

filomenad — Fri, 24 Apr 2020 02:42:43 +0000

i also emailed the support team and never received an email back and it has been a while now.

By: filomenad

filomenad — Fri, 24 Apr 2020 00:44:15 +0000

did you figure this out? because i am having the same issue.

By: filomenad

filomenad — Fri, 24 Apr 2020 00:41:50 +0000

My account asked me to reset my password and i did, after a day i tried logging in using my new password and it did not let me login, i even used my old password as well. I tried to reset my password from my email but it said there was an error while doing it, what should i do?

By: Sally Webkinz

Sally Webkinz — Wed, 22 Apr 2020 19:49:52 +0000

Yes, but you’ll need to contact webkinzsupport@ganz.com — please use “Password Change” in the title