Comments on: Update #252: What’s New!

By: Sally Webkinz

Sally Webkinz — Tue, 21 Jun 2016 18:11:44 +0000

Please send an email to Customer Service at webkinzsupport@ganz.com

By: beyers4366

beyers4366 — Tue, 21 Jun 2016 17:51:53 +0000

adventure park i dug up everything and still did not find what i need for quest and dose not recognize that i bought flip flops for another quest i pay good money to be a deluxe member and i would really like to have this fixed it has been like this for 8 weeks or more and have the same problems with another account hannah3233

By: Catqueen2014

Catqueen2014 — Mon, 20 Jun 2016 18:33:25 +0000

I’m not sure. I’ll ask though. Thanks Sally.

By: Sally Webkinz

Sally Webkinz — Fri, 17 Jun 2016 13:55:56 +0000

Unfortunately, our customer service team is the only one that will be able to assist you with this. Do you have a family friend over the age of 18 that you can ask to call on your behalf during business hours?

By: Catqueen2014

Catqueen2014 — Fri, 17 Jun 2016 13:48:46 +0000

Hi, I’m Charlotte and I am experiencing some issues with my E-store points. I had 12500 estore points but when I logged in last November, there was only 5000. I also did not get the yearly points I’m meant to get with my deluxe membership purchase, and have not revived any monthly points since then. (I’m deluxe.) I would like this fixed as soon as possible as I was saving up or something special. I emailed Ganz about my problem but they said in order to further assist me I’d have to call. However, They can’t speak to anyone younger than 18, and my dad don’t come home from work until after your support team’s phone hours are over. So, I have not been able to revive the help about this I need. If there’s any other way to solve this, I’d love to know. Thank you for listening to my problems. Thanks, Catqueen2014.

By: anon55

anon55 — Mon, 13 Jun 2016 04:27:08 +0000

I appreciate you changing the blurring screen while changing pets / tasks etc… I do not like the need to scroll to the end of my entire pet selection multiple times (76 pets) in order to visit them daily. Thus far the ‘solution’ from 7 or 8 pages on a grid to scroooooooooooooolling has been a literal pain in the wrist.

By: tema

tema — Sat, 11 Jun 2016 11:06:09 +0000

you have not fixed the deluxe roller coaster from several years ago. it is a big purple box on my screen. thanks

By: sambear

sambear — Sat, 11 Jun 2016 06:19:04 +0000

When your dock stops try taking an item out and putting it in your room, then it should let you continue so that you can find the item that you are looking for. That is what I do all the time, as my dock never goes to the end without stopping (Guess I just have to much stuff). I do the same thing when I am in the W shop I just go to sell, place an item there then remove it again (very careful not to push the sell button) then you will be able to go to the end of your dock. Hope this helps. :-)

By: BrightnSinging2Carrots

BrightnSinging2Carrots — Sat, 11 Jun 2016 06:17:36 +0000

Wai…what? They separated the PSFs from the regular food? (I haven’t logged in in a few days) SWEET!!!! I was hoping they’d do that!! Yay!! :D

By: Poohbear381977

Poohbear381977 — Sat, 11 Jun 2016 04:21:14 +0000

do u know when the play pin will get fixed i put it in my room and it doesnt show same with my some of my psi items and with a few of the rare items from super hero theme and the time machine ty