Comments on: Black Friday Sale On Now at the Ganz eStore!

By: richgold

richgold — Sun, 14 Jan 2018 22:52:27 +0000

When is the next time deluxe membership upgrades are 50% off?

By: mimisofifi

mimisofifi — Sun, 03 Dec 2017 20:22:19 +0000

wow. very frustrating.

By: LivingAloha

LivingAloha — Sun, 26 Nov 2017 02:31:13 +0000

None of the codes for the hamsters are working. This is very frustrating. Now can’t call until the weekend is over.

By: animalsmatter1

animalsmatter1 — Sat, 25 Nov 2017 23:30:11 +0000

Hi TropicalGirl!! I’m so happy you were able to get in! I use Google Chrome as my browser, too. I’m sure Ganz will figure something out for everyone who couldn’t get in. Thanks for the update!

By: TropicalGirl

TropicalGirl — Sat, 25 Nov 2017 23:28:55 +0000

Ok, just realized I used Safari as my browser, but I’m not sure that has anything to do with it?

By: sambear

sambear — Sat, 25 Nov 2017 20:39:37 +0000

I do not like the way that Black Friday was run this year. I do not have the time or patience to look at every item to see the deals. Last year you could just click the deal you wanted and see what was on sale, not like this year where you had to try and find the deals. I hope that they do not do this again next year. I don’t know if anyone else feels the same as me but I do not have the time or patience to look for the deals with all of the items that the Estore has. it is much better to just click on the deal and find all the items that are on sale in one place and not have to look all over the Estore to find them. (like the up to 70% off items.) I did purchase a Zum and Hamster but that is all. I tired of looking before I found anything else.

By: TropicalGirl

TropicalGirl — Sat, 25 Nov 2017 18:00:47 +0000

Oh my gosh, I’m so sorry to hear about everyone’s troubles with the eStore. I decided on 2 Deluxe memberships and passed on the POTM since I already have one. I bought the 2 memberships separately at different times of day and each one went through with no problems. Got the confirmation emails, etc. If it helps, I use Google Chrome as my browser, but otherwise I don’t know why it worked for some and not others. I sincerely hope Ganz extends the sale to all the people who tried and couldn’t get through yesterday.

By: animalsmatter1

animalsmatter1 — Sat, 25 Nov 2017 16:48:27 +0000

Hi TropicalGirl! Just curious—were you able to make your purchases yesterday for 50% off Deluxe, and 25% POTM membership? I hope you were! But a lot of us ‘got the boot’ (literally!!! ugh), so I’m wondering if you were able to get through. I sure hope so. Have a nice day!

By: animalsmatter1

animalsmatter1 — Sat, 25 Nov 2017 16:43:01 +0000

Hi TaffyKitty12! I don’t think you are being rude at all!! I had the same problem you and everyone else did—-I kept getting booted every time I tried to purchase the 50% membership. And I tried ALL DAY–(no exaggeration) all the way through midnight, and even a little bit after that………..So I’m pretty frustrated, too, as we all rightfully should be. I’m really surprised at the E-Store, because I have never had problems with purchasing memberships or points. And I’m also surprised at customer service, because they always answer the phone and they are so incredibly nice and helpful if I ever have to call them. My guess is: their system is not set up for the overwhelming volume of orders they received yesterday. Which is their problem, not ours. And I do agree with you, that they should either extend the 50% Promo, or run it another time, like Christmas or New Year’s. Ganz usually makes good on its promises, promos, and sales, so I have confidence they will make this up to all of us as some future point. Let’s keep our fingers crossed! Have a great day, everyone!

By: TaffyKitty12

TaffyKitty12 — Sat, 25 Nov 2017 15:24:57 +0000

Same here, bonesbongo! I was really looking forward to getting the 1-year deluxe membership deal yesterday, but all I’d get were error messages after typing in the billing information. It seems like a lot of people have had this issue, so I definitely think it’s a problem on their end. Unfortunately, the only advice I found was to email them, however, that’s also an issue, since by the time I got around to emailing them yesterday, it was already after their hours. XP So, by the time they hopefully respond back to my email, the sale will be long gone. I hope they decide to hold a make-up Black Friday sale day for all of us who were unable to get what we wanted due to the website issues, but unfortunately, I’m not sure how likely that’ll be :/