Comments on: Black Friday Sale On Now at the Ganz eStore!

By: motherk

motherk — Mon, 17 Dec 2018 18:45:01 +0000

I’m just now seeing your reply, Sally. Thank you for forwarding the emails, the matter was promptly taken care of and now I realize that I have you to thank. Thanks again :)

By: Sally Webkinz

Sally Webkinz — Mon, 03 Dec 2018 15:10:22 +0000

I’ve forwarded the emails you sent to ganzworldsupport@ganz.com to ganzestorecs@ganz.com. Please note that Customer Service’s hours are 9-5, Monday through Friday. Have you tried your code again? Sometimes it takes the system a little while to fully clear the Deluxe flag, which may prevent you from applying the code.

By: Sally Webkinz

Sally Webkinz — Mon, 03 Dec 2018 14:28:44 +0000

Please try calling 1-888-818-8770

By: motherk

motherk — Sun, 02 Dec 2018 02:06:38 +0000

I bought a yearly deluxe membership gift code for our family, I wanted to upgrade to a whole year membership rather than doing the month to month thing. I got the Black Friday deal and so far, Ganz is giving me a run around and now the kids are upset because we cancelled their deluxe membership which ended on November 30th, 2018, in order to upgrade to the yearly. I have sent several emails and the only response I got was “Sorry your Code is expired.” Well, how can that be? I just bought it as a gift a week ago. Ganz needs to not treat good paying customers in such a greedy, make you jump through a dozen hoops way. I’m so soured on this whole situation because my daughter loves her Webkinz and is upset now when this was supposed to be a happy early Christmas present for her and the entire family.

By: fairysprig

fairysprig — Tue, 27 Nov 2018 22:08:55 +0000

Hi everyone! I wanted to mention, maybe for the next time or whenever, that it might work if you remove any adblocks and someone mentioned popup blocker too, but maybe just adblock. You might need to contact estore about account needs to be updated to fix that problem. It has to do with programming I think.

By: dinosaurtracker13

dinosaurtracker13 — Mon, 26 Nov 2018 04:07:33 +0000

Never mind this post — I was looking through themes in the W-Shop today and realized the same sales as in the eStore site ARE going on in there! They just weren’t showing up in the “Sale” category for some reason. So today was a fun day of bargain buying for me after all! :)

By: jeter12

jeter12 — Sun, 25 Nov 2018 01:03:24 +0000

didn’t work for me either. very frustrated.

By: xxmeagan

xxmeagan — Sat, 24 Nov 2018 22:10:45 +0000

I had this problem in the past. Make sure you type in your info correctly and not in all capital letters (Caps lock). That was the issue for me. Hope this helps!

By: dinosaurtracker13

dinosaurtracker13 — Sat, 24 Nov 2018 17:58:57 +0000

Hi, Ganz! I noticed that you aren’t running your Black Friday sales in the W-Shop. Is that a mistake, or will people who have their eStore points in the game not be able to use those points for the sale? Almost all my points are on my Webkinz World account, except a very small amount. Please let me know if you will be opening any of the weekend sale in the W-Shop or not.

By: magickeet

magickeet — Sat, 24 Nov 2018 16:30:06 +0000

Ganz could make so many more sales if their systems worked better! Can’t update my account online, don’t return calls (at least not mine) and make it hard to contact them by email. This is money lost to you, Ganz. I have tried for two Black Fridays in a row to update to Deluxe but get a message saying my account needs to be updated. NO other vendor needs a phone call to update credit card info. I would be happy to start a new account but your system just goes in circles : “Open a new account”. “That email is in use. You can’t open an account with it”. I’m not the only one who just doesn’t care enough to wait or jump through hoops. YOU ARE LOSING SALES because your sales system is difficult. No, I am not selling anything :)