Comments on: Black Friday Sale On Now at the Ganz eStore!

By: Msamommy

Msamommy — Sun, 27 Nov 2022 17:40:59 +0000

I did that already – several times. They kept saying it’s on my end but it isn’t. My CC worked to buy a pet, plus we have tried several times to purchase points on several different computers/phones/ipads. Even changed the password to try that. Nope! It’s a glitch on Ganz’s end and no one seems to want to help me, they just send me pre-written responses or tell me it’s on my end. Losing faith in the customer service…don’t get why this is such a hard thing for them.

By: cvd1934

cvd1934 — Sun, 27 Nov 2022 17:19:18 +0000

I know Ganz will find Nutz & Boltz 2 fix the issues! LOL But think how hard customer service is going 2 B working for now. Thanks Team. I know The Ganz Team will make it right ;)

By: Steve Webkinz

Steve Webkinz — Sun, 27 Nov 2022 13:53:14 +0000

Sorry to hear you are having trouble with your eStore Points purchase. Please email our Ganz eStore Customer Support team at ganzestorecs@ganz.com so that they can assist you. Emails are reviewed from Monday to Friday, 9am – 5pm EST.

By: Msamommy

Msamommy — Sun, 27 Nov 2022 03:51:43 +0000

I don’t know what’s going on, but for several days now I am unable to purchase points, and no one from Ganz seems to be able to help me!!! I get to the page where I can add the points I want, then it gives me a page that says “Sorry, there seems to be an error with your request.” NO page comes up so I can enter my CC information etc. The whole black Friday event went on and I was unable to purchase points and it just seems wrong to have issues where we can’t get points!!!! Please help!

By: Steve Webkinz

Steve Webkinz — Sat, 26 Nov 2022 05:09:48 +0000

If you had trouble completing your Deluxe Membership purchase, please contact ganzestorecs@ganz.com for further assistance.

By: Ian727

Ian727 — Sat, 26 Nov 2022 05:07:33 +0000

You had to put it in caps.

By: Steve Webkinz

Steve Webkinz — Sat, 26 Nov 2022 05:06:47 +0000

If you are having an issue with a Ganz eStore purchase, please contact ganzestorecs@ganz.com for assistance.

By: Ian727

Ian727 — Sat, 26 Nov 2022 05:06:06 +0000

I would have loved to have gotten the 50% for myself and 2 members of my family, but even though the code worked – you had to make sure it was in caps – the order would not go through. It kept whirling and whirling and then “Gateway time out” again and again and again… It turned midnight and I couldn’t even get one membership. So I guess now I’ll have to pay full price. Very frustrating.

By: ChaseGamerDude

ChaseGamerDude — Sat, 26 Nov 2022 01:48:39 +0000

Dang.. the Deluxe deal…

By: Likell

Likell — Sat, 26 Nov 2022 01:39:00 +0000

Hi Sally, I am having the same issue. Looked at my Order History and the code is not listed under the Bear Cub like it was with last years BF adoption. Thanks for any help that can be offered.