Comments on: Missed the Muddy Pawprint Tiles? eStore has more!

By: ENCHANTEDISLE

ENCHANTEDISLE — Sat, 11 Jul 2020 03:02:37 +0000

Hi sally, sorry to bother you again, I responded to the email on the 7th. Do you know if they got my response?

By: ENCHANTEDISLE

ENCHANTEDISLE — Wed, 08 Jul 2020 02:35:24 +0000

Hey sally, wanted to tell you I might have found an issue with my email..I’m not sure I’m getting it all on my phone!! So I sat down and went in swimming on my big pc in full protection..lol what a mess..I found the email they sent in there! So I replied by copy and pasting the last email I sent..hopefully they will get it this time! But I still can’t understand why they aren’t getting the ones I’ve sent earlier..very strange..anywho…I can’t thank you enough for helping me. I really appreciate it..hope I get my 20 clothing bags soon!!! Thanks again! Sincerely, ENCHANTEDISLE

By: ENCHANTEDISLE

ENCHANTEDISLE — Wed, 08 Jul 2020 01:14:34 +0000

Please let me know if they got this one. Everytime I buy estore I get emails with my codes when I get codes..so I don’t think you’re blacklisted. I’ll check back here to see if they got this one..if not then I guess I’ll have no choice but to use another email adress.

By: Sally Webkinz

Sally Webkinz — Tue, 07 Jul 2020 13:11:55 +0000

If you haven’t received their email by now, your ISP may have blacklisted our server. I’ll double check if they receive anything, but you may need to use a different email address, like a Gmail account, to ensure that you can actually communicate. They did a search by your email address and got no results more recent than last year, so it’s not a question of being overlooked. If you have an alternative email account, please try using it.

By: ENCHANTEDISLE

ENCHANTEDISLE — Mon, 06 Jul 2020 23:58:04 +0000

Sally, I still haven’t gotten the email.. so I just sent another detailed email at 7:49 eastern time today, 7\6\20. I also found 2 copies of emails I sent to ganz on 3/18/20, 5:52pm ET and 5/15/20 2:46am ET. I a dress all my issues in detail, and with dates and order numbers this time. Hopefully now that I’m letting you know I just sent it it won’t get accidently overlooked. I kept a copy. Hopefully this time it will work..however I will also try checking my spam box.. ugh, that thing is terrible to is through! Lol thanks again for helping! Stay safe! Hopefully soon you guys can get back to normal.

By: Sally Webkinz

Sally Webkinz — Thu, 02 Jul 2020 20:19:38 +0000

Someone has tried emailing you directly. Please make sure you check your junk mail if you don’t see anything. If you still haven’t received anything, would it be possible for you to try a different address, something like a Gmail account? Unfortunately while we’re all working from home, we don’t have access to the phone system.

By: ENCHANTEDISLE

ENCHANTEDISLE — Tue, 30 Jun 2020 19:47:52 +0000

Ganzestorecs@ganz.com. ..though I may have used the other one last year. But I sent 3 emails THIS year.is it possible for someone to call me so I can get this straightened out???

By: Sally Webkinz

Sally Webkinz — Mon, 29 Jun 2020 13:17:50 +0000

Thank you for replying. It looks like the last message received from that email address was last year. Were you emailing ganzestorecs@ganz.com, webkinzsupport@ganz.com or a different email address?

By: Sally Webkinz

Sally Webkinz — Fri, 26 Jun 2020 12:57:04 +0000

Can you reply with the email you used? It won't be published, but I want to make sure I have your correct address before asking CS

By: ENCHANTEDISLE

ENCHANTEDISLE — Thu, 25 Jun 2020 21:09:59 +0000

Yes Sally, it was. 3 times I wrote. And btw, I am the one who told you about the app asking for Webcam acess, I tried through browser, got same thing. So I used my Norton anti virus to block access to my camera and put tape over the camera lens. It still asks everytime I log in. Just thought you should know.