Comments on: How to Change Your Web Browser Zoom or System Font Sizes

By: lutrinae

lutrinae — Fri, 18 Dec 2020 23:59:04 +0000

I tried the desktop and cannot get into the accounts from there either

By: lutrinae

lutrinae — Fri, 18 Dec 2020 23:58:04 +0000

when I try to log in it starts to show a room, but then goes to a frozen screen..either dark or a blue square

By: lutrinae

lutrinae — Fri, 18 Dec 2020 23:56:48 +0000

I have 4 accounts and cannot get into them at all now. Two are deluxe and two regular. Have been playing for years and am very upset

By: tjequine

tjequine — Mon, 28 Sep 2020 15:31:27 +0000

PLEASE can you fix this?? This doesn’t happen with any other web page.

By: tjequine

tjequine — Sat, 26 Sep 2020 12:58:47 +0000

The room page is the only page that view wrong. Estore is fine and news is fine. Why can’t they fix the main page? They don’t respond to CS requests by e-mail either. Why would I pay for Deluxe for years?

By: tjequine

tjequine — Fri, 25 Sep 2020 13:20:41 +0000

NOTHING is helpimng! It was FINE yesterday!!!!

By: allisa4545

allisa4545 — Sun, 20 Sep 2020 03:33:31 +0000

none of your **TIPS*** are helping and I still can’t access my account to play and I am a deluxe member

By: trixiebelden

trixiebelden — Mon, 18 May 2020 17:54:35 +0000

every time I log on to webkinz I keep getting a black screen, even though I changed my web browser zoom, and font size multiple times. what should I do?

By: dddddddddd

dddddddddd — Mon, 13 Apr 2020 18:52:13 +0000

This is so cool! Webkinz is the best!

By: Sally Webkinz

Sally Webkinz — Wed, 01 Apr 2020 20:51:46 +0000

Please contact webkinzsupport@ganz.com. Please be aware that they are currently experiencing a backlog and will get to your issue as quickly as they can. In the meantime, I would suggest trying a different browser or the Desktop App. Your old account likely no longer exists, as we are required to delete accounts after 7 years of inactivity.