WKN: Webkinz Newz » Help

Gameplay Issues with Newer Games

sally — Sat, 14 Jan 2017 17:09:05 +0000

Some players may experience issues while playing some of our newer games. The issues range from not showing the game over screen, not letting you quit the game, not letting you start the game, and freezing in the middle of the game. Our testing has discovered that these issues are due to hardware acceleration not being available for the game to use. While we are actively investigating and hope to have a fix, there are a few steps that you can try in the meantime that may help. These steps are operating system dependent and they may not solve the issue.

Windows XP or Vista:

Chrome does not support hardware acceleration for these operating systems. You may be able to play the game on Firefox or another browser.

1.) To turn on hardware acceleration for Firefox, click on the menu in the top right and go to Options.

2.) Go to Advanced.

3.) Make sure Use Hardware Acceleration is checked on.

Windows 7, 8 and 10:

Enabling hardware acceleration may help in some situations.

1.) To check whether your hardware acceleration is enabled, click on the menu in the top right of Chrome and go to Settings.

2.) Click on Show Advanced Settings.

3.) Scroll down to System and make sure that “Use hardware acceleration when available” is checked. You may have to restart Chrome.

If you already have hardware acceleration enabled, then you may need to try another browser, such as Microsoft Edge.

Step by Step Guide on Changing a Linked Webkinz World Account on GanzWorld

webkinzworld — Mon, 02 Dec 2013 20:03:12 +0000

Hi everyone!

If your Webkinz World account has changed and you wish to link your new Webkinz World account to your preexisting GanzWorld account, you can totally do so! Please follow the steps below.

Click on your user name in GanzWorld and Logout
Click on Join (located at the top right side of your browser)
Click on the Webkinz World logo, located at the left side of the drop down menu
A login window will pop up on your screen asking for your User name and Password. Enter your Webkinz World user name and password that you wish to link
A drop down menu will appear and will ask if “..You have a GanzWorld account?”
Enter your GanzWorld username and password
And vollia! Your GanzWorld account should now be linked

A friendly reminder, this process will override the Webkinz World account previously linked.

Case-Sensitive

Sat, 24 Oct 2009 00:00:00 +0000

Remember, if you see something that says "case-sensitive," it means that you have to type it in exactly as it appears. All of the verification codes used on our special events are in capital letters. In the example below, you must type in 66CSX — if you type in 66csx or 66Csx, or any other combination, it will not work and you will get an error message. Happy hunting!

Clothing Design Contest Re-opened

Tue, 11 Aug 2009 00:00:00 +0000

Due to technical difficulties, no one was able to enter the Clothing Design contest this past weekend. The contest has been re-opened and will remain open until 11:59pm on Friday, August 14th. We apologize for the inconvenience and hope that the extended entry time will give everyone a chance to enter.

Doug the Dog Q&A

Mon, 20 Jul 2009 00:00:00 +0000

Lots of our members are enjoying helping out Doug the Dog in the Clubhouse but many have asked for more details about how it all works. Here are five of the most common questions you may have.

Where do I find Doug?

You can find Doug in the Collector Room in the Clubhouse, for an hour a day in each color zone. Doug could show up at any time!

What do I do when I find Doug?

Each day, Doug will have a quest for you. When you find him, click on him! He will tell you that he is looking for one or more common, uncommon, or rare gems – but he won’t say which ones exactly yet. You have to choose whether you accept the quest or not.

What happens when I accept a quest?

If you accept the quest, Doug will tell you exactly which gem(s) he wants. If you have all of these gems, he will give you a prize, and you move to the next level. If you don’t have the right gem(s), Doug will let you know that you haven’t succeeded at the quest.

What happens when I don’t succeed?

If you don’t succeed for two quests in a row, you move back down one level. You will then have to complete this level again, and Doug will give you KinzCash instead of the prize you got last time.

How many prizes are there?

Doug has 20 prizes in total. If you successfully win all 20, you get to start again from the first level, and you can win one more of each prize.

Customer Service Updates

Fri, 12 Jun 2009 00:00:00 +0000

We’ve updated our Customer Service forms on the Webkinz homepage giving you more specific forms to fill out depending on your issue. These forms help us address issues more quickly, as we can collect all the information that we need. If you have an issue, please take a moment to review the options available before using the “Our Question Does Not Appear Above” form – using the appropriate form will result in faster service.

Here is a summary of our new forms:

Account Issues

My Secret Code is My Pet Name

I forgot my Secret Question for turning off ads in my account

Loading Issues

I get an Adobe Script message in my account

I added a new pet and now can’t enter my room

Do you have trouble loading a required file?

I keep getting an error message

I don’t have a pet bio for my pet

Did you see ‘NAN seconds’ when you tried to login to your account?

Did you see an error message when you use your KinzChat phone?

I have something stuck!

My room freezes at stuck furniture/loading characters.

We’ve also updated the “Our question does not appear above” form to include specific sub-categories:

I had an issue when adopting the Pet of the Month

My Prize didn’t unlock

Other

Doug the Dog

Fri, 29 May 2009 00:00:00 +0000

If you traded gems with Doug the Dog yesterday, you may have noticed that he took more gems than he should have. We have fixed this issue, and will be returning all of the gems (including the one you were meant to give) by 5 pm on Tuesday, June 2. We apologize for any concern this issue may have caused.

Deluxe Membership Update

Thu, 02 Apr 2009 00:00:00 +0000

We’ve received questions about how Deluxe Memberships work with account expiry. We are pleased to say that as long as you are a Deluxe Member, your account will not expire, even if you do not adopt another pet!

Right now the date on your Me and My Pets page will still show your pet’s current expiry, but rest assured your account will keep going! We are looking into changing the information on this page for Deluxe Members.

We hope this clears up any questions you have! Have fun!

Upcoming Maintenance to the eStore

Fri, 27 Mar 2009 00:00:00 +0000

Have you been wondering what eStore points are? That question will be answered once we finish updating the eStore on April 1st. The update will interrupt our usual Webkinz Wednesday, but it will be extended until Thursday, and will include some additional products. We’ve got some exciting changes coming, so stay tuned to Webkinz Newz for more information.

New Videos Section

Mon, 09 Feb 2009 00:00:00 +0000

We’ve added a Videos button to Webkinz Newz — making it even easier to find the how-to videos that have been recently posted. Right now there are several videos on My Page, but this section will be expanding to include instructions for everything in Webkinz World, and will also showcase in-room items.