GanzWorld & Webkinz Newz

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This topic contains 1,100 replies, has 418 voices, and was last updated by  rinoav 2 months, 1 week ago.

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  • #858321

    webkinzworld
    Key Master
    1. #1099240

      aviary5
      Member

      Are the Party Packs working? I was invited to a party and tried to go but I kept getting the message “Requesting Blueprints.” But I was able to “Grab a Loot Bag”

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    2. #1098864

      LadyLapis1
      Member

      Will we ever be able to remove/sell rooms in our house? I have so many rooms that I have no use for, and I’d like to be able to get rid of them! Also, anyway we can move rooms around? Thank you! -Your Friend, LadyLapis

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    3. #1098715

      leena14371
      Member

      Please help. I have lots of points collected in Ganz world but cannnot redeem them for prizes I would like. After choosing a prize and pressing redeem, I see that my account name is lots of letters and numbers so it will not go through. I have sent 3 tickets and an email to customer service with no help. Now I hear that I may have missed my chance to get the never ending candy bowl. How can I fix this?

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      • #1098728

        Sally Webkinz
        Key Master

        I’ve put in a request to remove the WW account associated to your GanzWorld account. Once that’s been done, you should be able to log in with the WW account you want associated to your GW account. It will then be permanently associated to that account.

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        • #1098745

          leena14371
          Member

          Thank you very much , Sally! You are always so helpful. Can’t wait to see the new prizes and send them to my account. Have a great day!

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        • #1103564

          leena14371
          Member

          Hi Sally, unfortunately, your fix for my Ganzworld account was a temporary one. Back to many letters and numbers showing up when I try to redeem prizes :( It should be attached to account Leena17. Maybe there is something else we could try? Thanks again and have an awesome day!

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          • #1103577

            Sally Webkinz
            Key Master

            Could you please send a screenshot of what you see to ganzworldsupport@ganz.com?

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            • #1103657

              leena14371
              Member

              Good morning, Sally. Just emailed a screen shot. Hope it goes through. Thanks again!

            • #1104658

              leena14371
              Member

              Happy Holidays. Sally! Do you know if Ganz Support received my screen shot? Thank you for checking into this for me.

            • #1104671

              Sally Webkinz
              Key Master

              It doesn’t look like it arrived. If the screenshot is too large, it may not be sent. Try to make sure that the file is under 1mb.

            • #1141512

              leena14371
              Member

              Good morning Sally, still no fix for this ganzworld account. I think that I was able to send the correct size screenshot the second time. All I need is to have this account linked to my webkinz account Leena17 so that I can redeem prizes. Do you see any solution? Thanks, as always, for helping and have a great spring day!

            • #1141516

              Sally Webkinz
              Key Master

              Let’s try something different. Log out of your GanzWorld account. Now click the JOIN button at the top right. Now click the Webkinz logo underneath where it says “Register with:” — enter your WW username and password. It will refresh and then ask you for your GanzWorld username and password. Log in using your leena14371 account. That should associate your Webkinz World log in to the GanzWorld account. Let me know if that works!

            • #1141537

              leena14371
              Member

              No luck, Sally. Does not refresh and ask for ganzworld sign-in after logging in with Webkinz World ID and password. Then when I try to go back to login, it says that that username is already being used. Thanks for trying, though!

            • #1141543

              Sally Webkinz
              Key Master

              Would you be able to try it on a different browser? If it didn’t refresh, it didn’t behave as it is supposed to. It’s worth a shot, because the fix that was done before didn’t last, which means there might be something fundamentally wrong with the GanzWorld account and they’ll probably recommend creating a new one :(

            • #1141564

              leena14371
              Member

              Hi again, tried a different browser and it did refresh, but after logging in and trying to redeem, it doesn’t show my Webkinz account – shows many letters and numbers instead. Then the error message. Will be glad to set up a new account, but is there anyway to keep the points that I have earned?

            • #1141586

              Sally Webkinz
              Key Master

              I will ask. They may be able to reset the account again, so you may want to redeem as many points as you can before the error occurs again. The last time we spoke over email, they had seen transactions that had occurred after the point you started experiencing the issue again. I think you were going to check if they went to another account, but I don’t think I saw a response to that.

            • #1141602

              Sally Webkinz
              Key Master

              One last question, since what you’re experiencing seems to be different from what’s being recorded by the database — do you see a change in your Moneyz amount when you try to redeem and get the error message?

            • #1141634

              leena14371
              Member

              No, Sally, no change in money amount. Actually, I gain a point. Not sure why it shows more transactions. The last time I actually got anything was when you reset the account for me. Only tried once, and afterwards, did not see the prizes on other accounts. I think there would have been a notification. Thanks for your being so helpful and if they are able to reset, will redeem what I can and setup a new account :)

            • #1141698

              Sally Webkinz
              Key Master

              Apparently they did something :D Can you try again?

            • #1141721

              leena14371
              Member

              Just gave it another try. Tried to join,registering with Webkinz World account and then signing into GanzWorld account but it still says that screen name is already used. Looks like it will be a new account for me…. Thanks so much, Sally for trying so hard to help!

            • #1141798

              Sally Webkinz
              Key Master

              Sorry, I should have clarified. I think they attached your Webkinz World account to your GanzWorld account. Can you try redeeming your Moneyz again?

            • #1142120

              Sally Webkinz
              Key Master

              OK, so their records show that id was deleted and doesn’t exist anymore. Have you by any chance cleared your cache recently?

            • #1141969

              leena14371
              Member

              Good morning again, Sally, this attempt to redeem was the same….. shows my account as sc-984cf33689769fd66c0bc6fba18489. When I click ok, error message says Oops, something went wrong! Please try again later.

            • #1142263

              leena14371
              Member

              yes, Sally , probably did clear cache after update on Wednesday morning -not good?

            • #1142484

              Sally Webkinz
              Key Master

              No, clearing cache is good :) Do you know if you delete cookies at the same time? If you have the opportunity, could you try logging in from a different computer and see if you have the same issue?

            • #1142488

              leena14371
              Member

              Good morning, Sally. Having trouble logging in on the desktop. I am logged in on the laptop, though, and was able to send the bakery gift to my account. Here’s something that’s different – on my other account, when I click on a floating prize, a pop-up comes up that says congratulations with the account name. On Leena14371, the pop-up says congratulations – please log-in with your Webkinz World Account to receive your prize. Does that help you at all?

            • #1142595

              leena14371
              Member

              Yes, Sally, cleared cookies also. Finally logged in on another computer and problem is the same. Don’t know why they think the account is deleted – I can still sign in, win prizes and have them sent to my accounts. Just can’t redeem prizes with points earned.

            • #1142626

              Sally Webkinz
              Key Master

              Thanks for the update. I’ve relayed the info. It prompting you for your username and password when you do the floaty clicky or Peek-A-Newz activities just means that it doesn’t have a WW account permanently attached. I’ll let you know when I hear back.

            • #1143566

              leena14371
              Member

              Wonder if I could set-up a free Webkinz account with all those letters and symbols? :)

            • #1143664

              Sally Webkinz
              Key Master

              I don’t think that will work :) But they apparently cleared all references to that old ID, so give it another go?

            • #1143693

              leena14371
              Member

              Thanks so much, Sally, to you and the staff for trying. Looked promising at first, redeemed to show my other account, Leena71. Pushed OK to see if it would go through anyway but ended up with the error message again. I really appreciate all the attempts to fix this, but time for me to open a new account! Thanks again and have a great day!

    4. #1098681

      laffytaffy
      Member

      How long is webkinz going to take for the update?

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      • #1098730

        Sally Webkinz
        Key Master

        It’s done. Go check it out :)

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    5. #1098672

      GoGanz24
      Member

      Did you remove the original “Happy Holiday’s Giveaway” Newz article? I can only find the one that announces it starts today; and that one doesn’t bring up the treasure hunt map to get to the next clue. Thank you for your help.

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      • #1098729

        Sally Webkinz
        Key Master

        The title was renamed, but it’s the same article. It should work when you click on it now.

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        • #1098856

          GoGanz24
          Member

          Thank you; it works now!

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