We’ve received questions about how Deluxe Memberships work with account expiry. We are pleased to say that as long as you are a Deluxe Member, your account will not expire, even if you do not adopt another pet!
Right now the date on your Me and My Pets page will still show your pet’s current expiry, but rest assured your account will keep going! We are looking into changing the information on this page for Deluxe Members.
We hope this clears up any questions you have! Have fun!
I purchased a Deluxe Membership, but my account never updated. I got my new pet and money, but I cannot access the map, Kinsville Academy, ect.
Please contact webkinzsupport@ganz.com so they can investigate
I got a deluxe code and when i go to redeem it, it says i have a membership already. but i dont. how do i fix it
Please contact webkinzsupport@ganz.com