If you did NOT receive your Christmas Gift Box when you logged in on Christmas Day, please do the following:
1) Click on this link to submit a ticket to our Customer Service team.
2) Click “Our question does not appear above’.
3) Fill out the form and be sure to include your username and, if you chose a gift from Santakinz, which gift you chose.
Please only fill this form out once. Our team will get to each ticket as fast as they can.
Thanks to everyone for their patience with this issue!
NOTE: For those who can’t remember one of their pet codes in order to fill out the form, please email webkinzsupport@ganz.com and put the details of your issue in the body of the email.
when i got it i got a badge and a i love ms birdy sweater please somebody take my sweater
omg
that is ll i got two was the badge i don’t think they was a grand prizes this year, have a Happy New Year Everyone on Webkinz. and Ganz thanks for a great year and hope this new year to come is as awesome. thanks
It says not found when I click on the link.
I hope the people who had this problem got their gift from SantaKinz because I don’t think I’ll ever get one because I didn’t log on on Christmas. :(
I got my Christmas box but what I did not get was a grand prize for collecting all 12 of Ms. Birdy’s gifts. Did anyone else get a prize? All I got was a badge.
Other than the 12 gifts, the badge is it. There was no grade prize for that.
I don’t think there was a grand prize. I think you get the 12 days prizes, a badge, and the gift box that you get for logging in on Christmas day.
I just got a badge. :(
Yeah it was only a badge
So, only people who logged on on Christmas day got a box? Just wondering. I already got mine. What did you wish for?
It was mixed. There were people who logged on on Christmas day who got their boxes, and others who logged on on Christmas who didn’t. I don’t think this is a matter of who logged in when – there was a glitch in the system.
i do not know what pet code is. i shouldn’t need one to get my santakinz gift. please help.
i am sorry. i just checked & did see that i got the pink rocking horse. Thank you.
Yeah i got the rocking horse too. Well, honestly because I clicked it in the Santakinz room.
A pet code is the code you signed your pet in with so you can play online and your expose to keep them
The pet code is the little slip that comes with your webkinz and if you open it it should have the pet code
I hope I filled it out right and used the right form. I clicked on the “Didn’t Unlock Prize” selection that popped up after clicking “Our question does not appear above”. I hope that’s right.
i’m pretty sure you did it right!
This did not work for me. Its said when I filled it out I filled it out wrong. (Wrong information).
That’s a great idea ^^ Thankfully I got mine.
Yes, so did I. :D
Hello! I’m a huge webkinz collector. I am desperate for the deluxe Enchanted Train Station theme. If you are a deluxe member, please add me! (my username is piggyfour) After you add me, please send me any deluxe pieces, and I will repay you in kinzcash coins that can be sold to the wshop. Please consider this offer, which will benifit both of us. I get the items, and you get kinzcash! I have done this before with a deluxe player , and it worked out perfectly. Please leave a reply if you accept my offer. Thanks everyone!
I will add you to my friend list! I’m a deluxe member and once you accept the friend request, I will help you out with the train station theme.
will you please add me to so I can get some delux stuff? Any thing will do anything. (My username is dillhippo) Thanks so much if you can help!! And Happy New Year!!
OMG! you are a deluxe member? lucky! my parents won’t let me get it! i live a very sad life! will you become my friend even if i’m not a deluxe member? please tell me. i will not be upset if you say no. i will understand! username is cupcakegirlie8! hope to hear from you soon!
OMG MY USERNAME IS PIGGY4400!!! LOL
Add lily0617. She is a member.(btw my username is Greensparkles100)
i sent invites for you to be my friend! hope you accept! most of you got invited, but not all because i ran out of time. if you want to become my friend just invite me, and i will gladly accept! i NEVER turn down an invite to become a friend! oh, and happy New Year’s!!
you are so polite….I wish I were deluxe and could help!!
I will help you piggy four just add me and ill help you ( I’m deluxe )
hi my user name is mallorymastbogie and I would die for some deluxe dresses so if you add me I will send you as much awesome stuff as I can thanks
me too! you go girl! mallorymastbogie you are one smart chic!
i added u i will send u some deluxe items!!!!
Hope you got my gift piggyfour. Happy New Year.
i will help too
Same here!
I wish I were deluxe, I would like that set too! ~Bows22
Me too,thankfully :) :P :D