There is currently an issue with the Retro Rainbow Gift Box awarding the newly added items from the theme. While we work to resolve the issue, we recommend only selecting the original 6 items if you wish to make a selection immediately.
To compensate for this glitch, we will be adding a second Retro Rainbow Gift Box to the May 2022 Deluxe Gift Box.
As a reminder, the original first half of the Retro Rainbow theme items which can still be selected from the box without issue include:
Retro Rainbow Chair
Retro Rainbow Side Table
Retro Rainbow Phone
Retro Rainbow Couch
Retro Rainbow Bed
Retro Rainbow Table Lamp
If you already selected one of the new theme items, didn’t receive it and lost your gift box, please contact Customer Support via email at: webkinzsupport@ganz.com for assistance.
It’s happening again in April :(
This will be fixed with maintenance on April 6.
@Sally Webkinz – I thought this problem was fixed in the 3 weeks since this was announced so I chose the Retro Rainbow Coffee Table today and I didn’t get it :( Will the item I chose today appear in my dock on April 6 or should I contact Webkinz Support??
Please contact Webkinz support
Thanks, Michael! I contacted them.
UpUpdate- I got a replacement Retro Rainbow Gift Box from Webkinz Customer Suppport (CS) in my Webkinz Classic account today! To be on the safe side, I selected one of the 6 “non-glitchy” prizes (the Couch) and it worked! Many thanks to Webkinz CS for their speedy assistance!
This is how you handle a technical problem. Announcement, addressing the issue, compensation for the trouble. Way to go Webkinz team!! There are a lot of other gaming (and non gaming) companies that could learn a lot from you! Thank you so much for being so elegant in your handling of the error.
Once again, the tech team is on top of things before I even find out that there is a problem! Way to go team!!!!
I didn’t select one of the “glitch-y” items, but I appreciate the extra Retro Rainbow Gift Box in our May 2022 Deluxe Gift Box! (and that’s May, right, not April? I’m loving that Retro Rainbow theme—nicely done, Webkinz designers!)
Can’t wait for the extra May box!
Wow glad to have a heads up on this. I’ve been too busy to open mine, so I guess I’ll just wait until the glitch is resolved!
Thanks so much.
Thank you for the freebie! You guys are great!
Thank you very much for letting us know! I really appreciate your help.
Are we supposed to get one a month? I have not received any this month at all on either of my two accounts
They are in the Deluxe Monthly gift box