**UPDATE (Feb. 5, 9:30AM EST) These issues should now be resolved.
**UPDATE (Feb. 4, 10:30AM EST) If you tried to adopt a pet and now cannot log in, please email webkinzsupport@ganz.com with your username and details of the issue.
**UPDATE (Feb. 3, 4:25PM EST)** If you have fewer than 650 pets, it’s now safe to adopt your pet at the Adoption Center.
Recently some players have reported not being able to adopt new pets at the Adoption Center. When an error occurs, one of the following will happen:
1) After you enter the pet’s name, you get a server error.
2) After you fail to adopt a pet, you also can’t log into your account.
3) If a bad word is attempted as a pet name, the adoption process stops but you don’t receive an error message.
It appears that these issues are only affecting accounts with a very large number (200+) of pets. If you do run into one of these issues, please don’t adopt any new pets just yet and contact Customer Service to allow access to your accounts.
Ganz is actively working on fixing these issues. We’ll post another announcement when the issues are resolved.
Thank you for your patience.
when i was making a new account with an elapnant lil’ kinz, i adopted her, then it wouldent load so i exited out and when i tryed to log in to my new account, it wouldent let me! then i tried to adopt the elephant onto my existing account, and it said the code was already used! i was so upset! please fix this! :( i tried to create another account again, and it wouldn’t load, so i exited out and tried to log back in. i repeted that process OVER and OVER and OVER… :cry: and whenever i tried, it wouldn’t load no matter how long i waited, and i always had to exit out…… :cry: :( :oops: :cry: :( :oops: :cry: :( :oops: :cry: :cry: :cry: :cry: :cry: please fix! plz fx! please fix! >~pop~<
Sorry, but it can’t be changed. Before you adopt your webkinz, you should make sure that webkinz.com and your computer don’t have any loading problems at the moment.
My friend has 24 webkinz and she hasn’t adopted a webkinz in a while and she can’t log in.
To: Princesskitty02 I’ve seen your comments a lot. Does it say that her account information is wrong. Okay. Everyone that reads this. WHEN YOU GET A WEBKINZ ACCOUNT, OR IF YOU ALREADY HAVE ONE AND YOU’VE NEVER DONE IT BEFORE PUT IN YOUR EMAIL ADDRESS (OR YOUR PARENTS IF YOU DON’T HAVE ONE) SUPER EASY. SAVES YOU THE SADNESS OF LOSING YOUR ACCOUNT.
I feel your pain
I bought the Red Velvet Fawn and the whole adoption process was nothing like the usual process of adoption. Choice was either a cat or dog which the fawn was not either, but I choose Cat. Now I can not even get into that account because I can not give them the correct secret. I adopted the same pet on my main account and the secret code was different and it worked just fine. Anyone have a suggestion, calling Ganz about the problem was of no help in solving this problem.
My mom had to email Webkinz Customer Service because we tried to answer the questions and couldn’t get any right either. webkinzsupport@ganz.com
So I’m guessing everyone’s on GanzWorld right now?
I hope that everyone who is having a problem’s accounts gets fixed! Hopefully you can read that. :mrgreen:
Please postpone the retirement activities until this is fixed. These are your best customers that have this problem; which is evident by the number of pets on their account. Not being able to adopt a retired pet and participate in the activities is making a lot of people sad.
You are so right space 1. It does make me very sad! I am missing out on so many things. Nano ^j^
:hmm:
Thank you Ganz! But why would anyone attempt a bad word as a pet name? That’s just not right… :(
Sometimes names aren’t bad words, but the filter thinks they are (or part of the word is bad). They don’t allow the color purple in a pets name. That’s not a bad word.
yeh i know
Ah! Glad to know its not just me! …Um, I was having trouble using certain common words when naming my rooms, like purple (and studio I think); but I just tried again and I WAS able to use those words. So sorry you couldn’t use Purple in your pet’s name, space1; that you can’t change.
My bff’s mocha puppy is Dunkin instead of Latte cuz it s no allowed!! same with the word chatter
I’m a big fan of the Hunger Games and wanted to name a pet Peeta but it said it contained an inappropriate word. So I had to name him Peta Mallark instead.
Ha thats cute. It made my day! I had the same problem with burrow for my groundhog Max. Thx for clearing that up! :mrgreen:
Sounds good! Never had that though, heard of it though. First one to comment! Whoo!!!!!!!!!!!!!!!!
apparently the comments hadn’t loaded, embarassing! :embarassing:
:oops:
I haven’t been having any issues adopting pets. Then again, I haven’t actually adopted any in a while :P I was going to soon though, so it’s good they posted this. And I don’t have to worry about 200+ pets, I don’t think I’d ever have that many…
My only glitch was when I adopted my pink pony, Stardust and when I was naming her, the picture of her in the corner didn’t show. Same with her certificate, but it’s fine now! :P Like you said, Lamb, I think my mm would freak if I even had 50 on my account! :mrgreen:
Mine wouldn’t because I have brothers who have more than that of beenie babies. She understands it’s a collection.
e other glitch is that I have the most playful lil kinz polka back fish EVER!! Tina’s bio says that “she’s playful, playful, an a good artist. ROTFL!!!!!!!!!! :oops: :mrgreen:
LOL, :lol: my pink punch puppy’s discription is “curious, a good musisian, and curious” which BTW isn’t like her at all… sunkist is the cutest pink punch puppy EVER! i got the playful picture as her POTM item. i’m going to put it in my OTHER pet of the month’s room. my other pet of the month was the pet for november, the patchy puppy. i named her lollipup! my best friend helped me come up with it. i wanted to name her lollipop, and my BFF suggested lolliPUP. ADORABLE WEBKINZ RULE KINZVILLE FOREVER! >~pop~<
This sorta thing happened with the Mistletoe Mouse gift box during the Christmas thing.
Aww! You guys are so nice! Which Webkinz do you have if you have over 200+ pets? You must be some serious collectors! -T2MW1-
I didn’t have trouble adopting a pet, but for my Tawny Pup it never let me open the adoption gift. I’ve had this pet for almost 2 years (maybe longer), but whenever I drop the box into my room, an error message pops up and I’m logged out.
Hmm… sounds very strange. Sorry! I can’t help you. :(
Wow! Me too!
I wish you could have the Tawny Pup gift box that I have had forever – without adopting the pet. It just appeared one day and I can’t get rid of it. Sorry.
my won too
I have two tawny pup gift boxes, and no tawny pup. They just appeared a year ago.
I also got a Tawny Pup gift and can’t do anything with it. I have asked to get it deleted but so far no dice, I still have it.
Me too! : + mrgreen + : Haha lets see if that smiley face shows up…just learning them! ~HappyHerbivore
Me too!!! One day, (This was like, forever ago) I was on webkinz and i saw a tawny pup gift box and I did not have the tawny pup!!! So I just leave it in my docks, and it still is. IT IS SOOOO ANNOYING!!!!! :( PLEASE GANZ TAKE IT AWAY!!
It was an error from the wheel of wow. Contact customer support to get rid of it, or you can just keep it like me. :)
Thanks, I’ll try it!! Hopefully it will disappear! :)
ya, my new Google i got today (her name is Winter) and my other 2 new ones (Kermit and Lucky) when i adopted Kermit and Lucky, they came with their rooms. But when i adopted Winter, she had no room. i logged off and loged back in and her room was still not there and i had to spend $700 on a room for her :(
how weird… my arctic polar bear is called winter any way how many pets had u adopted before u adopted winter. i may be able to help u
if winter was your eleventh pet, then just one thing… you only get a room with your first-to-tenth pet. if winter was your eleventh pet, then it wasn’t a glitch. hope i helped! >~pop~<
That’s because after you adopt so many pets you don’t get a room. It happens to everybody. There’s no problem.
I wish you always get a free room because rooms aren’t cheap and I have 120 webkinz and only 2,000 kinzcash!!!If you are one of my friends on webkinz and your rich please send me a kinzcash coin and i’ll thank you with a rare item ( item depends on coin , and I hope people will help me because I have 20 webkinz without rooms and they need beds ) please help me ,nonopuppy! ;(
I can be your friend and send you beds because I love earning kins cash.
What is your username then ….. I got 8 friend requests this morning so I don’t know who is you .
Hi! Just a few ideas…there are so many ways to get kc, I can usually get between 500-1000 every day…so look for all the ways to add to your stash. Next, build some rooms for multiple pets like a boutique, bank, store, cafe, park, etc.–whatever you like…that way you won’t need a room for every pet! Plus every time you adopt a pet you get kc and other items you can sell or trade if you have repeats or don’t want them, so save up coupons and spend the kc wisely :) Hope this helps and good luck!
I can help you by sending you things to sell!! If you want to be friends, of course. See you around WW! -T2MW1-
Other fun ways to build up Kinz cash would be to play games in the arcade, and create a garden in a backyard room. You can save money by feeding your pets the fresh veggies and fruits, plus earn money by selling extra produce that accumulates in your docket. I don’t have as many pets as you, but I did create a huge castle for my pets. Whenever I see I have accumulated 30, 40, 50 of anything, I sell the extras I don’t want back to the W-Shop and usually keep around 20 of each garden item on hand to feed my pets. I did these things to help earn and save up kinz cash so I could buy and decorate a few rooms over a period a time. Now I have just under 100 rooms and the castle is still growing, as well as my Webkinz collection! By doing this over several years, I no longer have to worry about not having kinz cash because I continue to sell what I don’t want or need and love to play games in the arcade which keeps the kinz cash coming in! I hope this helps! Have a great day in Webkinz World!!!!
I have more than enough cash & I love rare items! I will send you a friend request
Plant a bunch of strawberry seeds. Its slightly annoying at first but they will get you the most kinzcash. I don’t even keep mine up that much because I don’t need the cash anymore.
I’ll send you one my User Name is rholl2 no caps or spaces plz add me and I’ll send one or two
kitkat555555 if winter was your 11th or over pet on your account than he does not come with a room. If you have 11 or over pets on that account they stop giving rooms when you log on your 11th pet. I hope this helped you :)
:) That is actually totally normal. (I’ve been a Webkinz player for 6 1/2 years.)
Me too!Oh and my friend has the twny gift box thing too fix that please her username is crazeesally thanks -lindzy7
I have a glitch and its a purple crystal. Its was supposed to be a panchico seed and its like the tawny gift box.I can’t do anything with it! please i beg of you turn it into a real crystal that I can put in my room or whatever, and if you can’t then just delete it please HELP -lindzy7
Hi isabell – this is a known issue and we’re currently looking into how to fix it! For now, hold onto your Purple Crystal and we’ll announce a solution soon :)
Thank you soo much!
I don’t get rooms either . I think it is because the certain amount of pets you have . I have 25 pets and i didn’t get rooms after my 5th pet.
Well, if it’s your tenth or higher pet, I believe you shouldn’t get a room. Instead, you get a super exclusive bed. This is why I pre-made a room for my ninth pet so that when my tenth pet comes, I’ll use the free room I got with my ninth! I’ll have to be saving up money for more rooms though…I know for a fact that i’ll add an eleventh.
I got a Tawny Pup Box but never knew how!
I also got two Tawny Pup boxes, and at first couldn’t figure out why. But then I realized that I had won (twice) a dresser on the Wheel of Wow, but instead of the dresser I got the Tawny Pup box instead. And I haven’t been able to do anything with them for over two years now. They just sit in my dock….
That happend to my BFF I forgot what she did to get it but now she can’t do anything with it. Its really weird and she dide’nt even adopt a Tawny Pup!
Are you sure you have a tawny pup? A lot of people got its gift box in a glitch.
yes ,i have the Tawny pup gift box to,it just showed up in by dock to and dont know the reason why..
yeah a week after I adopted my black poodle ,billy black , I got 1 black poodle giftbox every day for a week , and they best part is that it let me keep the items !!!!! XD
That’s too bad. :( I don’t have any problems. It might be the computer, though. I changed to a different computer and the adoption process was a lot easier.
My sister tried to adopt a peace and love puppy on her account, and when she tried to adopt it, it said the code that she just bought was already used! She got it at justice, and a stranger must have took it into a locker room or something and opened and written down the code…..
The same thing happened to me!Just e-mail Ganz and they will fix it!! :mrgreen:
me too tawny pup
That never happend to me and i have 11 pets
not with me but both my friends
email webkinzsupport@ganz.com they will reset it for you tell them the problem and your user name NOT password and they will fix it or email you back with what to do or you can get your parent to call
I’ve had a similar problem with a clownfish gift randomly appearing in my dock that it would let me open. I didn’t have a clownfish. Later I got a clownfish as a mystery pet in a trading card pack, which I hoped would fix it, but instead I’ve got two un-open-able gift boxes. It just pops up and says “could not find rules for create gift”. It doesn’t log me out, though. The only thing I can think is maybe I traded for the first box, but that doesn’t explain it not opening. It’s so frustrating! Please fix this, GANZ! Thanks.
Hi SmoresOfScotland. The best way to solve your issue is to send a ticket to Customer Support right here: http://customerservice.webkinz.com/cs/us_en/csg.php. Click ‘Our question does not appear above’ and then ‘Other’ and then fill in the form. Thank you!
This is some good advice. I should remember it. :p :D :)
I have 18 pets.
Me too.
I only have 2 pets and it won’t let me adopt my polar bear, Klondike. Is that name a bad word? Also, my account is expired so I have missed a lot of daily activities because it won’t let me adopt a new pet
well u get more pets little kinz and webkinz
I have 120 webkinz and I don’t have that problem… Add me nonopuppy or my BFF yesyespuppy :D
kk i will and you guys im katelyngracecagney
I have 415 and the last adoption was the problem. They had to take him off my account so I could log back in! Now I have to wait to adopt anymore until they fix the problem so I can’t even adopt my new Pink Punch Cheeky Dog, the new pet of the month!
i only have ten and there not ordinary like sweetheart pup and webkinz rockers and others
Wait? did you say 650 pets OMC C=cupcake wow I wish I had that much, I d be swiming in webkinz!
I swim 2 laps in my webkinz every morning LOL ;D
i adopted a robin with 22 pets but i cant adopt him at all it acepted it and my prize was in dock i could’nt find it or the pet at all why webkinz?
I have 600 plus can’t get in now buyers be ware
I have 36 webkinz
I have 104 pets! :D