**UPDATE (Feb. 5, 9:30AM EST) These issues should now be resolved.
**UPDATE (Feb. 4, 10:30AM EST) If you tried to adopt a pet and now cannot log in, please email webkinzsupport@ganz.com with your username and details of the issue.
**UPDATE (Feb. 3, 4:25PM EST)** If you have fewer than 650 pets, it’s now safe to adopt your pet at the Adoption Center.
Recently some players have reported not being able to adopt new pets at the Adoption Center. When an error occurs, one of the following will happen:
1) After you enter the pet’s name, you get a server error.
2) After you fail to adopt a pet, you also can’t log into your account.
3) If a bad word is attempted as a pet name, the adoption process stops but you don’t receive an error message.
It appears that these issues are only affecting accounts with a very large number (200+) of pets. If you do run into one of these issues, please don’t adopt any new pets just yet and contact Customer Service to allow access to your accounts.
Ganz is actively working on fixing these issues. We’ll post another announcement when the issues are resolved.
Thank you for your patience.
Who needs Shuts (AKA Rockstar Sunglasses) Just tell me and I’ll get a meeting time and I’m Looking for Melody, WZ, Spins, Plumpy, And Cool things!
i already have them, i ust want to tell you what i use them for… i got the rockerz cow (sweetie bell) and i got the rockstar sunglasses. they looked like a sleeping mask. when i put sweetie bell in her bed, she never closed her eyes! so, to make it look like she was sleeping, i put them in her “sleepwear” outfit and they were perfect. pop stars need their beauty sleep, after all! >~pop~<
day three cannot log into my account, call webkinz, cannot help me, tell me i have to send email, send email, no response. if i ran my businees like this i would be out of business. Pathetic.
Are you kidding me!! This was a problem 4 years ago in 2010…. for those of us with 650+ pets… what are we????
That explains alot I guess I’ll have to wait to finish registering my Christmas presents later
Darn it! I just got 17 new webkinz in the mail, and I have 326! Darn the glitch… But, I’m super happy that you guys are on the way to fixing it!
YAY!!! They fixed it for people who have less than 650 pets!! If you have more, then one word – WOW!! Please do post pets that you have!!! And don’t forget to friend me! -T2MW1-
My username is Pianogigirl. I’m about to friend you.
Okay!!!!! See you around -T2MW1-
I had a Flamingo , A lion , and A dog. And I remembered my Flamgino account but they didn’t let me get in. And i have a cocker spaniel code but they said it didn’t work. I got it for christmas
Ok me again! Here to give a big SHOUT OUT TO CUSTOMER SERVICE! Thank you for restoring my account this am :) I will wait to hear all is well for adoptions…Just wanted to give everyone out there hope who might still be waiting…. (And for all you saying this has never happened to you, that is *exactly* what gave me the confidence to adopt, so proceed with caution and fair warning…. ;) Good luck to all!
I am so happy to hear that they restored your account…. I am still waiting. Could you let us know how many days/weeks/months/ or in some cases years have you had to wait?
And this month I go to the mall with income tax and get a Webkinz but now I’m scared to!!
I’m SO glad I read this. I bought a few Webkinz recently and I was going to go back on and see how the site has changed since I was a kid. I had a good 150+ maybe 200 if I remember well on my account. Thankfully I didn’t make the mistake of trying to adopt, it would’ve been sad to lose my account. : (