Home › Forums › Ask Questions › GanzWorld & Webkinz Newz
This topic contains 1,551 replies, has 625 voices, and was last updated by penguin5 3 hours, 35 minutes ago.
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February 24, 2014 at 2:29 pm #858321
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August 22, 2014 at 1:27 pm #872892
please help! my mom didn’t know what a username was and I tried to tell her that I wanted my ganzworld account username to be clearcat9 but my mom said that the only thing she would remember was her name! and now I’m stuck with ”kristenS” for a username!!!!! my mom didn’t know that this was going to be my name for posting comments ! and even worse, on my birthday, I thought that there was going to be a special event but it turned out to be nothing! but on my mom’s birthday when I logged on to webkinz it said ” happy birthday! in your dock, you will find a special wish token made just for you!” and I found out that all my adoption certificates say ” congradulations on Kristen for the adoption of a girl tuxedo cat ” I realy want to change this!
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August 22, 2014 at 1:37 pm #872965
Hey there! Can you please email webkinzsupport@ganz.com and ask them to change your username/birthday? Give them your current name and an explanation and they’ll get back to you within a few days. Thanks!
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September 2, 2014 at 11:21 am #877011
Webkinz, My phone when I turn it on it says gold and wont let me enter the clubhouse. Plz tell me whats going on:) Thank you! XOXOGracieXOXO
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February 17, 2015 at 10:29 am #910308
just log out and back in go directly to club house it should work, however if you go to park first it wont let you get into clubhouse. kinzchat phone has never worked correctly for us in 6+ years.
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November 6, 2016 at 9:03 am #1099389
Honestly I have tried and tried and I can’t invite any of my webkinz friends over to my house. Please help.
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February 20, 2015 at 10:43 am #911348
Same thing here! That’s when I can actually get on Webkinz and stay there! I keep getting booted out! I just got a Deluxe account, and have problems all the time! What is going on with Webkinz? Too many advertisements to keep the actual playing board open? This has been going on for months, please fix this! (and no, it is not my computer, I tried logging on at the public library even!!!) Please help, I am just about ready to give up on Webkinz all together! (from crying all the time!)
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December 30, 2015 at 9:07 am #966893
I know we are told to clear the cache and update the flash player, But we also have to update (or make sure we are using the correct version) of Shockwave. Go to adobe.com and download shockwave player the same as you would the flash player. Also, there are two flash players. The one most people downloand is the one that works with almost everything. If you are using Google Chrome, it uses a different one. Google: “which version of Flash player does Google Chrome use” Write it down and the do a search for it on adobe.com…then download. Also, as a deluxe member, you can now shut off the ads. This helps a lot. I have lots of issues on my non-deluxe accts. I also have my browser set to automatically clear the cash (make sure you set this to include temp files and website images.) upon closing the browser. Hope this helps. I noticed no one mentioned shockwave when all of the instructions about the new webkinz came out. Of course, this doesn’t everything. But if you do it, all other problems are from the webkinz side of things.
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December 16, 2016 at 8:43 am #1104309
I lost my old account information and it won’t let me send a email to my mom to get a new password when will this be fixed?
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December 16, 2016 at 8:46 am #1104321
Please contact webkinzsupport@ganz.com for assistance
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April 12, 2022 at 9:13 am #2457157
Hello, I have been a user for many years, but I have not entered the Webkinz world for a year, now I am trying to enter but my user appears as if it does not exist and that no account is associated
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August 25, 2014 at 9:42 am #873909
oh no sorry about that just do it your self then
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August 22, 2014 at 1:25 pm #872914
I have a question regarding Webkinz friends app and I’m not sure where to ask it so I’m going to ask it here. I am trying to build baskets and it says that I need 3 seed packets but I can’t figure out how to get them. You can’t ask neighbors for them and you can’t buy them and I looked through all of the collections and they aren’t in there anywhere. Please help. Thanks.
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August 26, 2014 at 11:51 am #874922
nikkibing – You get seed packs from the florist shop.
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August 27, 2014 at 11:05 am #875554
Omg thank you! I would’ve spent forever looking for them. Unfortunately the florist is still locked for me but at least I know what I need!
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August 22, 2014 at 9:51 am #872696
I think ganz should make there be no limit to how many moneyz can be won a day on Ganzworld. I mean, it’s a little frustrating to be on here, and to be saving up fr something, like I am, and then, to not be able to get any more money once I earned a certain amount! Please change that. :)
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August 22, 2014 at 1:27 pm #872907
I agree with you prprprprp. I don’t care for any of the prizes that are available for purchase in WKN and would like for any k.c. won to go right back to our WW accounts. As for paying 2000 k.c. to send 200 k.c., that is down right ridiculous. jennifer
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August 23, 2014 at 10:33 am #873205
I think 200 kinzcash should cost 500 monyez
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August 25, 2014 at 9:37 am #873970
yeah I agree I mean why does there have to be a limit????
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September 15, 2014 at 11:00 am #879512
Well, if there wasn’t a limit, you could conceivably buy every item in the shop by simply staying on the site all day and clicking random links (since clicking an internal link automatically gives you 1 Moneyz). However, I’m pretty sure that GANZ doesn’t want to promote staying on the computer all day, so they put a limit to reduce screen time (because there’s not a lot of other reasons to be staying on after you’ve claimed your full reward).
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August 22, 2014 at 9:32 am #872756
Hi Gennelle, Why does it take so long for the host to pop up in P-A-N? It just took me 90 minutes to find Elwin for the 10 accounts that I manage. ( No, not all of them are mine, only 3 ) TY Jennifer
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August 22, 2014 at 1:36 pm #872964
Hi there! It’s completely randomized so some folks will get the host really quickly and others a while longer. Sorry I can’t be of more help!
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September 15, 2014 at 4:58 pm #879767
hi guys! what is a P-A-N ?well bye!
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August 21, 2014 at 3:27 pm #872588
Welcome to the Webkinz Newz and GanzWorld forum!
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August 22, 2014 at 9:51 am #872682
I got a question about the forums! What do all the tags mean? Is it something complicated? Just wondering!
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September 2, 2014 at 11:46 am #876969
Hey 1a2s3d4! I know this is sort of a late reply, but the tags aren’t really anything complicated. I think they’re just so people can easily find a certain topic. Like if you did a tag that was “clothing recipes” people could click that tag and it would show other articles with that tag. At least I think. It’s up to you whether you want to use them or not. I usually just ignore it. Hope this helped! ~*JaneOfAllTrads*~
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September 28, 2014 at 4:08 pm #882107
Hey, I have a question: I drew a picture on my computer and tried to upload it to the Share Center, but it hasn’t been approved. It’s been WEEKS now! It wasn’t inapropriate or rude in any way! Why hasn’t it been approved? And also, It had a pet in it that I haven’t logged on yet, Orion, the Signature African Wild Dog. Would that be a reason for it not to get approved?
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September 29, 2014 at 9:50 am #882205
i don’t know; I’ve been having problems with Share Center, too. I’ve put up a lot of fanart there, and I’ve gotten emails that they’ve been approved, but none of them have actually been submitted (I can’t even find them on my profile). I think it’s because so many people submit pictures that they can’t keep up, but I don’t know. I don’t think your picture was inappropriate in any way, though, so you probably don’t have to worry about that/
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February 23, 2015 at 11:33 am #911696
There could be many reasons why it wasn’t approved. Was the pet doing anything? That could have been a reason. Was there any words in the picture? Because that would be a reason also. If the picture still isn’t approved, here’s another reason. Maybe a lot of people were trying to upload pictures. They could have just not gotten to yours yet. Hope this helps! =) ;)
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January 18, 2015 at 11:24 am #903228
Hey Gennelle, I just renewed my year membership but I didn’t get my guinea pig, is there a way I can still get that?
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February 25, 2015 at 2:59 pm #912859
me to what do they mean and does any one answer our questions anyway
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August 13, 2015 at 11:24 am #949999
I am trying to get an answer as to why most of my rooms still have items missing, floating, or blank squares. Webkinz X has ruined Webkinz. I have spent so m,uch money for Deluxe and estore items, now I can’t even go to a room and find my things. I can’t begin to tell you how frustrating this is for me. That is my main thing to do in Webkinz world is create cool rooms. Now that’s gone and no one will reply to any of my emails except with an automated message that millions of others get too. I hope someone will explain this. I have tried every way to get an answer.
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November 30, 2015 at 11:10 am #962362
This is more of the same, but I am so frustrated I have to vent some place. This weekend was the Black Friday sale at the estore. As a holiday tradition my sister calls at 6:30am and we start our shopping together. We each spend around $100 getting all the things we have saved up for throughout the year. Today I started loading a few items and the first 4 I loaded, nothing works. 2 out of the 4 don’t even show up. I have been so patient with the Webkinz X change, but I’ve hit my limit. Why put items up for sale that are still broken? Would you go the stores and buy an item if you knew it was broken? I would have been so devastated if I had bought items for my grandchildren or nieces, gave them the gift for Christmas, only to find it didn’t work when they loaded it. Something has to be done to get these items working. Enough is enough. Okay I’m done with my ranting. On a happy note-Merry Christmas to all!
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March 8, 2016 at 9:59 am #978066
Hi…I just complained too about squares on my floors too ever since that change happened alot of the prizes we got for completing tasks dont work anymore, some of my pools my pets wont go in. I’m frustrated as well :( I’m still waiting for my pets actions to work again…grrr I hope we are heard!!! tnt3636 been a member since 2008 and spent alot of money too…
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March 10, 2015 at 10:02 am #916310
HOw do I start a new topic in the forums? I’d like to see if the tutors for the Academy could come back.
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August 22, 2014 at 1:27 pm #872895
Thank you for the welcome to the new forum. I guess it will all be available in time, but I have been wanting to make a suggestion for a long time. I can’t seem to access the SUGGESTIONS category. I really want to see cabinets we can hang on the walls. Would it be possible? I thought that if windows, pictures, banners, etc. can be wall hung, why not kitchen and bathroom cabinets. Can this be inserted in the suggestions forum? Thank you. I LOVE LOVE the forums. Eilish
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August 22, 2014 at 1:35 pm #872963
Sorry for the mixup! I’ve created a new topic under MAKE SUGGESTIONS if you want to re-comment in there, but we’ve noted your suggestion for the time being. Thanks!
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March 1, 2015 at 8:53 pm #914101
I bought the Secluded Garden Wall from the estore. I can’t put it anywhere, inside or outside. I don’t even get a green square when trying to put in room. I get a red square. Anybody else have this issue? I thought it would go outside since it has garden in it’s name.
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August 25, 2014 at 10:02 am #873738
hi Gennelle, i have a question, why did ganz change the clubhouse? A lot of people loved it the way it was, you could talk with your friends and play games without people constantly asking you to trade, and now people get mad at you if you don’t want to trade. I mean, having the park is nice but you can’t find your friends. thanks! ~LesMisLover p.s. can I friend you on Webkinz?
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August 27, 2014 at 3:26 pm #875714
Hi there! They decided to take away KinzChat in rooms other than the Trading Room because it was being underused, according to our numbers. I know a lot of people DID use it, but that was a small percentage of our entire player base. In order to speed up loading, they decided to keep it in the Trading Room and in the Kinzville Park so that you could still chat with your friends if you wanted to. Hope that helps!
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August 28, 2014 at 9:48 am #875903
I know a lot of people said a lot of mean stuff to my friend in the Girls Rule Room. Maybe it was a good thing they took it away.
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September 4, 2014 at 3:16 pm #877897
could ganz maybe at least add the “find your friends”button to the park and trading room?
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September 18, 2014 at 10:38 am #880265
Gennelle, thats true! SOOOOO many people would just chat in the trading room and not trade.. which I think its a TRADING room not a CHATTING room anyone else noticing that?
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February 15, 2015 at 12:02 am #909973
hi Gennelle. I’ve notices most times when my map is closed & I click on a storage container or try to take out food or clothes from a storage container it takes me to another room away from the one I want to be in. That has happened a lot lately. Not sure why. Is there anything you or someone you work with that can fix & stop that from happening? It’s really starting to get on my nerves, & very frustrating too. thanks for your help. Happy Valentine’s day.
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August 28, 2014 at 10:03 am #875832
how was the clubhouse changed?
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September 9, 2014 at 10:08 am #878672
Hi @straity , they mean the Kinzchat PLUS clubhouse rooms, there used to be lots, and now there is only one-the trading room. Hope I helped and cleared up any confusion! I LOVE helping webkinz members, so if anyone has any questions about anything Webkinz, just ask me! I’ll do my best to answer! :)
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November 25, 2014 at 4:15 pm #892098
it doesn’t have the runway room anymore :( which is kinda lame i liked the room
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October 19, 2016 at 9:21 am #1090677
i don’t think u can friend her
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August 28, 2014 at 9:48 am #875902
Does anyone know about the Zoey’s design academy news? Please tell me anything about if you can. Thanks!
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August 29, 2014 at 12:26 pm #876617
Hi maplesyruphotel! Let me guess, your comments still say awaiting moderation? Mine too! I was wondering about that and I got on ZDA and it said “Zoey’s design academey will be closing on September 10th 2014. We thank ll of our great players for testing, playing, and enjoying the game!” I guess maybe they didn’t have enough players? I’m going to miss it though! I had finally found a good, free, appropriate designing game and now it’s almost gone! Hope it come’s back someday!
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September 8, 2014 at 10:53 am #878263
I haven’t gotten my estore points yet It has been a week and I bought 3000 estore points after I got my free estore points because I am a member
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September 10, 2014 at 9:39 am #878930
Is the Webkinz App for iPad out of commission forever? Or are you just fixing it? It says down for maintenance on my I pad when I click the icon.
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September 10, 2014 at 3:38 pm #879045
I’ve played webkinz since 2005 and I think it is very wrong you now have to be a deluxe member to enjoy games in the arcade that were previously free. Your company has gotten way to desperate for money from long time collectors and customers such as myself.
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September 12, 2014 at 9:37 am #879247
Yeah I’ve been playing webkinz 7 years :)
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January 18, 2015 at 11:24 am #903226
I totally agree stormi101, I feel really bad because my awesome Grandma pays all that money just for a year deluxe membership for me, I have a free account right now, and I can’t do anything at all with it, a bit like my iPod XD
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July 11, 2015 at 9:53 am #946175
I know, I have been playing since 2009. I used to play that Pizza Palace game and I was addicted. Now, I can’t buy half the stuff at the W shop. I miss the old webkinz.
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September 17, 2014 at 10:11 am #880047
What has happened to Webkinz World on IPad? It will not load and has been in this mode for well over a week. I enjoyed playing.
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September 25, 2014 at 12:47 pm #881771
When are they going to come out with some new items for us to buy with our Moneyz?
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December 29, 2015 at 1:29 pm #966560
There isn’t much to pick from. Also – some of us long time players have all the Wish Token items offered. Please put some of the estore items in there…. time to let us pick better things. You owe us for sticking with you Webkinz World for so many years… or we may quit…. don’t want to…. but treat us long time users right.
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October 23, 2014 at 9:28 am #885606
Thanks so much. May I ask why I cannot purchase anything from Ganz World with my rewards cash? I’ve been trying for weeks and it won’t allow me to purchase “Anything”. I would like to spend some cash for a couple items please.
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November 5, 2014 at 9:50 am #887830
Hi Gennelle, I have a problem when i try to log into my Webkinz account. When I go to the Webkinz website and press login nothing happens. I have researched this a lot and lots of websites say to either clear my cache or try a few times to log in and it will eventually work. For me none of this is working. I hope you have any suggestions about this problem. Thanks, Spencegirl
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November 7, 2014 at 11:21 am #888427
Well spencegirl, I’ve had that exact same problem with my account. If it does that more the research is wrong. my dad taught me about technology because he’s a PhD technology professional. The prblem you are having is called freezing and whenever that happens I always x out of webkinz log off my computer log back in go to webkinz log in there then it usually works from there. So if you have any more problems than just ask me. thanks! -Jaylo
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November 6, 2014 at 9:45 am #887963
How do I stop the constant flow of emails that I am getting from my one post in the trading forum? They are clogging my inbox, and they are not related to my post. Please help!
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November 24, 2014 at 9:52 am #891646
excuse me but i don’t know how to play this could you please help me?????????
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December 1, 2014 at 10:48 am #893263
i was jut wondering what happened tom the signatures? no rude comments please im just wondering
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January 26, 2015 at 10:26 am #904438
They stopped making them :(
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December 6, 2014 at 12:25 am #894647
I’ve got a question where can I find the webkinz signature timber wolf for under $50
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December 16, 2014 at 1:25 pm #897060
Hey Gennelle, how do I submit to Crafty Critterz? I made a replica of a swimming pool out of an old cookie tin that I want to upload the instructions of how to make, and I also took a supercute picture of my lil’ kinz poodle Marshmallow going for a swim.
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December 22, 2014 at 9:22 am #898002
Hi. I have three pet accounts and I would like to Login to Ganzworld with each. I was able to do it years ago with your help for the one but I cannot figure out how to join with the other two accounts. I get a saying in red..You haven’t activated your account yet, please check your email and click the activation link. I would have originally tried years ago. I don’t know where the original email is. and I am not even sure what the Ganzworld username is. What should I do? Also, Does each Webkinz account need its own email address?
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January 21, 2015 at 10:03 am #903805
So i got a question, I need to change the email address for my ganz world account is that even possible?
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February 11, 2015 at 11:00 am #909359
So I know that in order to find the last chocolate for CInnamon’s chocolate cart collection, you have to visit webkinznewz. I did that, and now i have five total chocolates, including the peach one from webkinznewz. But when ever i try to visit Cinnamon to get the last chocolate I need, the wintermint chocolate, i get a message that tells me i have gotten all the chocolates i can from Cinnamon, and that i need to travel to webkinznewz to get the last one. But i have already gotten the webkinznewz one, so I am confused about what is happening. Does anyone know the problem?
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February 12, 2015 at 10:38 am #909462
Genelle, do you know why this is happening? Is there any way to fix it?
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February 12, 2015 at 10:56 am #909465
Well I guess the problem just solves itself eventually, because I ended getting all the chocolates. Yay!
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February 13, 2015 at 4:11 pm #909893
I clicked on the prize of the day (purple robe, daily prize for Friday February 13) for the first time and it said campaign expired you can only click on it once a day. But it was my first time clicking on the robe???
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February 13, 2015 at 4:11 pm #909895
ignore this comment
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February 15, 2015 at 12:12 am #910019
Hey, Gennelle, This is the best place thus far that I have found to ask about this issue. It seems that there is a problem with the Valentine’s Day Gift Boxes. Neither of my 2 accounts received one nor did my grandchildren’s 3 accounts nor my friends 2 accounts. I was wondering if you could have Nuts and Bolts look into the issue and get back with me. I logged into all of them today (Feb. 14, 2015) and we would be most unhappy not to have gotten our Valentine’s gifts this year. Thank you for your kind attention.
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February 24, 2015 at 10:52 am #912279
SInce you are a Key Member could you please read my question below about the Surprise Box it’s making me feel left out :-( Thank you in advance!!
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March 2, 2015 at 3:07 pm #914483
Thank you for hosting this forum Gennelle. I am confused about a few things and I thought maybe you could help. I am a deluxe member but I did not get my 3000 cash nor did I get my wish token. This had happened several times (hit or miss) so I’m wondering how to fix it to get all I can from my membership. Also, when I first log on in my pets’ rooms, their care icons all show zero. After I play awhile, the hunger, health, and happiness return to what they were when I last logged out. What’s that about? Are they sick? If so, they do not show it (ice pack on head) or indicate they don’t feel well. Hmmm . . . what, a mystery? Is anyone else having the same experiences (now or in the past)? If so, what did you do to fix it? Gennelle, could you please help me? I’d gladly pay for your services (in kinzcash). Please contact me at my email address. I’d greatly appreciate it. I know you’ll come through for me because you are very knowledgable. Thanks bunches in advance! Your friend, Marie user name macs17
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March 2, 2015 at 3:06 pm #914485
Hi Marie. 1) Sometimes when you’re a Deluxe Member, your monthly gifts like eStore Points and the gift box can arrive a few days late. If your membership expires the next month, you won’t receive them at all. 2) The hunger/health/happiness meters are experiencing a glitch right now but they’ll be fixed soon. No need for KinzCash, but thanks for the offer! ;)
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March 11, 2015 at 10:24 am #916818
Thank you, THanK YoU, THANK YOU! I logged in today and found a wondrous surprise. I received way more than the usual 3,000 e store points. Also, I saw I had mail and you won’t believe what an incredible gift I found. My deluxe membership is to be extended until 2016! That’s awesome! That’s the best thing that has happened to me in a year! I’m pretty sure you were a part of these great doings. So, thanks Genelle for ALL of your help!
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March 11, 2015 at 10:35 am #916839
My question is Why does Webkinz show inappropriate ads to children? Scary ads for a show named Salem or racy ads for some cyber game or ads to promote Scientology. What is this all about? I thought this was a child friendly website. Also it makes it very hard to play games in the arcade when the video ads take over and slow the computer down.
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March 16, 2015 at 9:15 am #918238
I want the blue cat and think it is an online pet only but it seems to be gone. Is there a way to get the blue cat, it was in the w shop but can’t find it. Thanks. Kels2oo7
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March 19, 2015 at 1:32 pm #919360
how can I unsubscribe when I can not find the post that keeps coming to my phone…this is annoying as I can’t seem to go to another page but the one showing…it just goes back to the main news page and not the next page of the forum posts….
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March 19, 2015 at 2:01 pm #919405
When can the we expect all the classes to work in the Academy…..strenght and cooking haven’t been working forever
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March 22, 2015 at 3:34 pm #920492
Cooking has always worked for me. I don’t like the strength so don’t know about it. :-)
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March 23, 2015 at 11:59 am #921040
whay are the webkinz dont get much as deluxe have and i cant put pet in im free i dont like it cant it any more im been a webkinz send yu now ever way cant my pet in my webkinz ever deluzeit i dont like the way put it back i cant even buy food of other think way is that please le me thank yu ed1934 country usa my code is 4pwptb3m
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April 29, 2015 at 11:35 am #932572
well the “special things didnt start to work until very late on the accounts it is after 5 am east coast time and still no decade dragon or puzzle piece on the asian time zone accounts. there seems to be the standard glitches and now with the time constraint to adopt the dragon it looks like everyone with asian accounts lose out. we have all spent a lot of money on webkinz items and so many people have said there accounts didnt work and are very disappointed yet again. such a big deal was made about how great actually the “greatest” event ever if memory serves me correctly and again nothing. with such a big deal and build up on webkinz part you would think at least someone from ganz would have been playing through the night to ensure everyone of us had a chance at the “greatest event ever” in 10 years , just saying its just to bad it still has the same glitches for so many who have put so much into and believed in webkinz. what do we tell the crying children. not even a open phone line to let you know there is a problem.
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July 3, 2015 at 11:34 am #944991
I have a question, and this is the only way I see to ask it. WHY is Webkinz playing VIDEO ADS during the tournament/arcade games? It hangs the screen, so you can’t move, your character is super slow, but the game timing continues like normal. Sometimes you can pause the video, other times you have to click on the ad to pause it, losing game time. This is a NIGHTMARE! PLEASEPLEASEPLEASE stop putting video ads on the same screens as the games! You are killing the fun!
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August 24, 2015 at 9:43 am #951294
I have spent big REAL money on this which like a whole disco, but don’t work, when or are you every going get this this fixed. I have remove a couple a very big ride now it has disappeared from my. Is this the way you are fixing things? A quick way to fix a problem. The bottom line is I will never buy another thing from the esphop until the missing items are returned and the others are fixed.
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September 6, 2015 at 8:44 am #952879
Hi.I have a question.I bought an item with eStore points and I don’t see it,but it appears at purchase history.Help.How I find it?
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October 28, 2015 at 2:46 pm #957895
I cannot unlock my completed candy collection to design my jack o lantern. Please advise.
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October 28, 2015 at 2:52 pm #957903
This year’s prize is a Witch’s Broom, and it’s automatically awarded to your dock when you complete your collection. Please check your dock under Furniture. If you don’t find it, please send a message to webkinzsupport@ganz.com
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February 4, 2019 at 9:16 am #1788536
How can we make sure there is an email accounted connected to our webkinznewz account? I have tried submitting pictures to the Sharecenter but never get emails about it.
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April 3, 2015 at 11:53 pm #924669
Some things on WW are so slow it takes me forever! I never see the bunny a ad said that you can find it but I can’t. Sometimes I will find an egg but I sometimes can’t get it. Can you understand?
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