GanzWorld & Webkinz Newz

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This topic contains 1,267 replies, has 478 voices, and was last updated by  eelyab 1 week, 5 days ago.

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  • #858321

    webkinzworld
    Key Master
    1. #1752682

      If any Ganz employees see this, I have a question that I need answered ASAP please. So lately, whenever I check Webkinz Newz on mobile, if I’m on the site for longer than 30 seconds, it will suddenly transfer me to “Amazon” (aka, is actually a fake Amazon site), and say “Congratulations! You’ve won a free $500 gift card!” and then go on to say click here to claim your reward. I spoke with quite a few other webkinz newz users about this, and they claim that they receive the same popups on mobile as well. However, as I continued to use Webkinz Newz more frequently on mobile, the popups started coming from more.. malicious sites? They also started appearing faster than the fake Amazon ads did, and claimed that they were infecting my device with viruses (which was false, thank goodness). If y’all could possibly fix this issue, I would highly appreciate it. I don’t really enjoy being bombarded with popups while using my favorite site, and seeing as how other people have been having these same problems, I’m sure they don’t enjoy it very much either. Thanks in advance. :)

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      • #1752684

        Oh, one more thing that I almost forgot to mention; for some reason, these popups never show up on the browser version of Webkinz Newz, but always show up on the mobile version. Also, site on browser shows up as safe, but appears unsafe (or even dangerous) on mobile. I do hope this problem can be fixed. Much obliged. ~Lucky

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      • #1752834

        Sally Webkinz
        Key Master

        You and Taffy are the only ones that have reported any issues so far. It sounds like your phones already have some sort of adware/malware. Have you tried cleaning them?

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        • #1752836

          Sally Webkinz
          Key Master

          Also, please ensure that you’re using https://webkinznewz.ganzworld.com and not http://webkinznewz.ganzworld.com. If you’ve got it bookmarked from before we switched to https, you would be viewing an insecure version.

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          • #1754218

            I have also been having this problem :o I’ve cleared my phone, blocked popup adds, etc. but they still seem to be coming up. It has also happened to a few of my friends. I took a screenshot every time the add popped up, so if you’d like I can email them to customer service. Hopefully there is a way to fix it.

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    2. #1752632

      TaffyKitty12
      Member

      Hello! I dunno if this is the right place to put this, but I have a question for the GANZ team that I wanted to bring up. Over the past several months, I’ve been getting a strange influx of pop-up ads when I browse Webkinz Newz. One moment I’ll be reading or typing something, and the next, I get bombarded with an advertisement that tells me I’ve won a free smartphone or $1000 gift card (which I know is just a bunch of baloney), and it won’t let me proceed until press “ok”, which automatically directs me to their site. This never used to happen until earlier this year, and so far, this is the only site it’s ever occurred on. I can’t even use my phone for WKN anymore, as the advertisements have gotten so bad, one pops up almost every 10 seconds. I’ve tried everything: clearing my cache, deleting my browser history, and nothing has worked. My one friend, of whom I used to talk to on here a lot, says he can’t come on here anymore because he got a virus from one of the pop-ups, which caused severe problems…

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      • #1752634

        TaffyKitty12
        Member

        … on his device. It’s sad, because I really miss talking to him, but I also understand that he doesn’t want to get another virus. I love your guys’s site, and enjoy visiting it on an almost daily basis, but I’m worried that WKN might be somewhat insecure. I’m also worried that the pop-ups will eventually make their way onto the device I’m using now, which would render me unable to come onto this site. This brings me to my question: Is there any way you could fix the pop-up issue? I don’t know how often you update the site, but if you looked into this, I would most certainly appreciate it! I understand those things use tricky ways of sneaking into websites, and cannot always be prevented, but I’m unsettled by how many of them appear on this site. I’ve gotten hundreds upon hundreds of those things, and they’re quite annoying, not to mention potentially dangerous. I’m not the only one who’s experienced these things, as a lot of my other friends have had the same issue. ~~Thank you in advance! I hope this can get resolved soon.

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        • #1752792

          Sally Webkinz
          Key Master

          This sounds like your phone has adware or malware. Don’t know what would be triggering the cascade of pop-ups from this site, but you’ll probably want to try removing the malware from your phone.

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    3. #1749310

      Tertulia
      Member

      Two questions about the KinzChat phone. First, what do the little gray numbers mean by a friend’s name? Second, I wanted to add more friends, but I couldn’t find a list of friends to choose from. When I clicked “add” it simply said type in your friend’s name. I don’t know anyone’s names. There used to be a list and you could click on friends and send them a Friend Request. I’m confused.

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      • #1751476

        LabLover2014
        Member

        The grey numbers are the amount of family score points that member has. Nowadays there isn’t such a list, and you have to know a person’s username. You could ask on the general forums if there’s anyone that’d like to friend you, I’m sure some people would be happy to :). Mine is the same as on here, LabLover2014, if you’d like to send me one ^-^

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    4. #1748710

      KateRocks
      Member

      OK, so i’m not sure whether this is really fit for the topic, but I had a small question. I want to post a fan video to show of my LIL’ Webkinz Pet, but I don’t know how. Does anyone just happen to know. If you do, or think you do, please tell me!

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      • #1749302

        LabLover2014
        Member

        Hi there! I believe what you need to do is post a video of your pet via YouTube :). Put Webkinz in the title for sure. I’m not an expert on this topic, but that’s what I would do.

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    5. #1439874

      netge
      Member

      Why is Webkinz not loading or responding on any browser this evening? I haven’t finished my day’s activities, I got in earlier, but logged out for a short while and then couldn’t get in again. I have cleared my cache and run my spyware programme, but it still won’t load. Really disappointed. I always seem to get this happen when I am thinking of buying estore points and it puts me off, so I don’t buy them.

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