We are aware of an issue where players are unable to log on to Webkinz Classic using the desktop app, and are receiving the following message:
An unauthorized attempt to intercept Webkinz communications was detected. To protect your account, your session was terminated. Please try again later.
Our technical team has identified the root cause of the issue and are actively working on a fix. We will have the game back up and running for everyone to enjoy soon.
Please note that the mobile app version of Webkinz Classic, available for FREE from the Google Play Store and the Apple App Store, is still working and can be played with limited features.
We will let you know once the Webkinz Classic desktop is up an running again.
UPDATE: Webkinz Classic is back up for the desktop application. Please close and restart the application on your PCs.
PLEASE NOTE: It may take a little time for the cache to clear on our end and for the most up-to-date version of the application to reach you.
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Still having issues over here
i have had this message all morning. I have tried uninstalling and reinstalling, clearing my cache, etc. and nothing is working. Now I can’t even install the app for some reason. I’m so glad I am not the only one….so frustrating!
I was able to log on last night!
it still isnt working at 12:04 CST
I have been having this problem since this morning and can still not log in as well
It’s 1:53 EST and still nothing. I, too, have deleted the desktop app and reinstalled it. I know Webkinz is working on this, and hope it’s up soon!! I’m in withdrawals already!!
It’s already 3pm and still can’t log on….
I am having this problem for the last 2 hours. what do i do or is this on your end.
Me too! Uninstalled and reinstalled and it still shows up. Unable to play desktop.
I’ve been experiencing the same problem this morning as well. Still can’t get into the desktop app.
I have been looking online to see if webkinz was down or something, so I am relieved to see it is not just me XD It’s still doing it right now for me.
I also still can’t get on. Is it just me?
Unfortunately this is happening again. I’ve uninstalled and reinstalled 4 times now
Hi this issue has been occurring for the first time for me today for several hours and I have deleted the app and reinstalled and it continues to happen. Have you had this issue with other users today?
I can’t login on the AppStore mobile app it says my account info is incorrect no matter what and I can only login on the website
update. I uninstalled and reinstalled it. I’ve done this three times already. it still just shows this error.
Please contact webkinzsupport@ganz.com