2020 is a crazy year for everyone – including Ganz eStore Customer Service!
It’s been an exciting year for Webkinz. We launched the Desktop App to make sure our players could keep enjoying Webkinz in 2021 and beyond. We launched a whole new version of our game, and we even brought back Webkinz plushies! We’ve also seen a big increase in our player base. A lot of new and returning players have discovered just how much fun it is to play in Webkinz World when we’re all stuck at home.
Unfortunately, due to the worldwide pandemic, our Customer Service team is currently working remotely. So, on top of the fact that we are experiencing a higher than usual volume of queries, we’re also working under different conditions than we’re all accustomed to.
As we head into the holidays, Customer Service is dealing with a large backlog of queries from our players. We apologize for the inconvenience and ask for patience and understanding as we try to solve your issues as quickly as possible.
Please bear with us. Making sure that Webkinz works smoothly for all our players is our highest priority.
The webkinz app on the phone has loads of problems and glicthes and doesnt have 3/4 of the stuff on the app. Why is that? Also why is it harder to make money on the app?
Not to say that Ganz Customer hasn’t been very helpful–they have! And we appreciate the professional and kind help they’ve offered. It’s just the amount of times we’ve been overcharged that’s been a little frustrating.