2020 is a crazy year for everyone – including Ganz eStore Customer Service!
It’s been an exciting year for Webkinz. We launched the Desktop App to make sure our players could keep enjoying Webkinz in 2021 and beyond. We launched a whole new version of our game, and we even brought back Webkinz plushies! We’ve also seen a big increase in our player base. A lot of new and returning players have discovered just how much fun it is to play in Webkinz World when we’re all stuck at home.
Unfortunately, due to the worldwide pandemic, our Customer Service team is currently working remotely. So, on top of the fact that we are experiencing a higher than usual volume of queries, we’re also working under different conditions than we’re all accustomed to.
As we head into the holidays, Customer Service is dealing with a large backlog of queries from our players. We apologize for the inconvenience and ask for patience and understanding as we try to solve your issues as quickly as possible.
Please bear with us. Making sure that Webkinz works smoothly for all our players is our highest priority.
Thanks!
Yeah Webkinz is growing. I knew it was alway fabulous.
Thank you for trying so hard to keep up with all of our Webkinz issues and needs. I believe that most of us understand and are willing to wait. We know you will answer all questions and solve all issues as quickly as you can. Please take time for yourselves and don’t stress out about us. We won’t be leaving you! Merry Christmas to all at Ganz/Webkinz! Thank you for all you do for us!
Thank you for your hard work through these challenging times.
Thank you Ganz for listening and keeping your customers as a priority! We appreciate your effort–especially during these crazy times. Wonderful to hear that more and more people are becoming nostalgic about Webkinz and are coming back!
Thanks for all you do!
I called 10 days ago and no reply :(
Hi everyone! I understand webkinz team, thank you for doing your best in making webkinz a even better place! Have an amazing day everyone:D
what!
Thank you