Fan Mail with Fiona #116

It’s me, Fiona, back for another round of fan mail! As always, for my past answers, click here! If you miss me, you can always head to KinzPost and send a letter or a package, and I’ll deliver it for you! Don’t forget, you can add me as a friend by going to KinzChat and adding Fiona Feathers (include the space!).






Hi Fiona! Do you know whatever happened to the Aquatic Center theme? I have seen a lot of pictures of it and I would love to buy the pools that are in that theme. Do they pop up from time to time or was it a one-time thing? – Faithlovefan





I found the Aquatic Center Wallpaper and Flooring, which are items that can be sometimes found at Ganz eStore. Most items at Ganz eStore cycle in and out, so you’ll have to keep your eyes peeled, especially for Odd Holidays!






Hi Fiona, what happens if you enter a Caring Valley code now, since the Caring Valley is closed? – kinzklipfan




Thanks for your question, kinzklipfan. Since the Caring Valley is closed, you won’t be able to plant saplings in it, but you’ll still receive an Enchanted Sapling to customize for your pet’s room.






Hello Fiona! One of my favorite themes of all time is Winter Wonderland. It’s a beautiful theme and I’ve loved it since the days back when we had a dedicated Link’d Room using the theme. Since I’ve noticed a handful of W-Shop items seem to be taking unannounced vacations lately, do you know if the Chilly Lounging Chair, Frosted Ice Floor Lamp, Ice Cold Toy Box and Winter Wonderland Sofa are among them? – pikachu21






I had to go hunting for these ones, pikachu21, and it looks like those items aren’t on vacation — they’re officially retired! For a while, W Shop themes were being rotated out seasonally, and sometimes they got new items when they came back… and some didn’t come back. That appears to be the case for these four. Happy hunting in the trading room!




Want to write to Webkinz?

Send your letters to:

Ganz #04360 Industrial Parkway

Cheektowaga, NY


142 Responses to Fan Mail with Fiona #116

  1. aliviajoy says:

    I clicked to receive the sun room chair in the daily activites but it did not go to my dock. Just before that the martial arts room froze in the clubhouse-is this why?

  2. webkinzbestfan123 says:

    hello Fiona when ever I buy food for my pets sometimes the meter goes up! (I mean it like getting more hungry) so I have to buy more are there any way to solve this thank you – webkinzbestfan123

    • GinnyRainbow says:

      Is your pet awake when you play? If it’s not, the meters will drop quickly whenever it does anything like play games or shop. When the pet is awake the food and energy meters can drop a bit when your pet is active.

  3. gwenjane says:

    What is going on with the logins on the newz- keeps saying time is expired or password wrong [ it isn't ].

  4. aliviajoy says:

    Why is the floating flower telling me the award is expired the first few times I click on it till it finally awards it?

  5. iluvkinz1212 says:

    Hi, Fiona, Could you please tell me if they will bring back the Egyptian Theme. I noticed they had a couple of the pieces in a recent challenge and would so love to have the remaining pieces. Thank you iluvkinz1212

  6. gwenjane says:

    What day of the month should one receive deluxe rewards?

    • GinnyRainbow says:

      If it’s not the month the membership expires, the Deluxe gift box should be in your dock on the 1st of the month. The eStore points should show by the 2nd of the month. If it is the month the membership expires, you will not get your gift box or eStore points until you renew the membership.

      • gwenjane says:

        Why is it so difficult to renew a deluxe membership- thought it was automatic. The link on the email Ganz set does not open. No one answers the customers service line.

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