Fan Mail with Fiona

It’s me, Fiona, back for another round of fan mail! As always, for my past answers, click here! If you miss me, you can always head to KinzPost and send a letter or a package, and I’ll deliver it for you! Don’t forget, you can add me as a friend by going to KinzChat and adding Fiona Feathers (include the space!).




Hi Fiona, I was wondering: To keep things fresh and add new perspectives; Do Ganz employees ever switch job positions? Thank you for your reply! – 50ishwebbies


Well, 50ishwebbies, I used to be the CEO before I decided to take a break and do something I really love — delivering mail! Kidding, kidding, but you know, there have been individuals that have moved around quite a bit. We’ve had customer service reps become QA testers, folks in the creative department going into marketing, developers becoming project managers, and sometimes we all have to help out with testing when there’s a big project about to come out.





Thanks for the answers, Fiona! However, I have a question: I shared my Helping Paws code with my friend, and she created an account. But after the first week, when I got estore points, I’ve only received a 100kc token. How come I don’t get any of those cool prizes, or estore points anymore? – Joy_Webkinz



Good question, Joy_Webkinz! Each Helper Account will earn you points towards rewards like eStore Points, KinzCash and the gift boxes, but the points you earn depend on the activity on the Helper Account. The less your friend does on her account, the fewer points you earn towards rewards. That’s why it’s great to have LOTS of Helper Accounts — then the little things they each do on their accounts will add up to better prizes for you.




Hi Fiona! Thanks for so regularly answering all our questions. It’s so helpful! I have a question about the Employment Office. Like you, I love Kinzpost! So I love to do the Kinzpost Sorter job, but it seems like the other hard job (Kinzville Mover) comes up much more often. Is there a reason for this? I’d love to be able to sort Kinzpost more often! Thank you! – TropicalGirl



I do love KinzPost! I could sort boxes in my sleep. The job postings are random, but that doesn’t mean they’ll show up equally — random can be funny that way. Since they change every hour, you may have to check very often before your favorite job shows up. About the only way you can guarantee to play your favorite game once a day is to become a Deluxe Member — then you can pick which extra job you want… like KinzPost Sorter! Happy sorting!









Want to write to Webkinz?
Send your letters to:
Ganz #04360 Industrial Parkway
Cheektowaga, NY



Have more questions? Ask them below and you might be featured in the next edition of Fan Mail with Fiona!



83 Responses to Fan Mail with Fiona

  1. newtonkinz says:

    Hello, Fiona! I hope you’ve been having a good day so far! I had a question about the social media super stars. I know that Webkinz only does them every few months now instead of every month, but the last time they chose one was in March. Is it still going to be a thing? (Thanks for answering in advance)- newton

  2. Gramkins says:

    FIONA, I notice the clothing dock has been changed. Will we be able to move clothing around to put outfits together ?

  3. perfect29_backup says:

    So I don’t know if anyone else has had this problem, but when my mom and I tried to get me a deluxe membership, it was the 3-month one, it said that there was an error. Then we tried again with another credit/debit card, but it didn’t work. This happened to me before about a year ago when we tried to get me a membership for another game I play, but when we used my mom’s card it didn’t work. I remember it said a reason for that could be if the bank the card was for didn’t support it or something, and it should’ve worked because the card is visa. In the end for that we had to use a PayPal account for it to work, I really hope that the problem isn’t that the bank doesn’t support it or something, because I don’t think that there’s a way to get the membership without a credit/debit card.

    • Sally Webkinz says:

      Was it a Visa Gift Card or Debit Card? Ganz eStore’s payment processor doesn’t officially accept those, though I’ve heard some people have some luck. A regular Visa or Mastercard credit card should work.

  4. gvio says:

    Hello Fiona, will we ever be able to delete or move rooms around

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