It’s me, Fiona, back for another round of fan mail! As always, for my past answers, click here! If you miss me, you can always head to KinzPost and send a letter or a package, and I’ll deliver it for you! Don’t forget, you can add me as a friend by going to KinzChat and adding Fiona Feathers (include the space!).
Hi Fiona! Next time the club house has a special even and someone to ‘click’ on for a prize. . . Can they seat the person in a chair? Like Santa? Or put them up higher? The lost pig, cow, and rescue moose were all covered in visitors and impossible to access. Something should be done! Thank you ) – Sollace
Thanks for your suggestion, Sollace! I believe the team has something special in mind for the next big event.
Hello Fiona! I was just wanting to know, is there any way we can change our usernames? Thank you very much! – cottoncandykayla
Unfortunately, there’s no way for you change your username, greeting name or pet name. Sorry! Customer service will sometimes change them if they are inappropriate or contain personally identifiable information, but that’s about it.
Hello Fiona, I just recently adopted a pet that awarded me a Super Bed Box. I wanted to get the Lunar Moon Bed but it wasn’t one of the choices. I don’t recall seeing any notification of retirement. So, is this Super Bed, in fact, retired or is it just an oversight that it’s not part of the choices? Thank you!! Your friend, Powerann.
Sorry, Powerann! The Lunar Moon Bed was retired back in 2016.
Want to write to Webkinz?
Send your letters to:
Ganz #04360 Industrial Parkway
Cheektowaga, NY
14227-9903
Have more questions? Ask them below and you might be featured in the next edition of Fan Mail with Fiona!
Hello, I know you said that it is not possible to change one’s name on Webkinz, but I am transgender and the name my pets call me is my deadname. Could customer service please find a way to update my name?
Dear Fiona, Will there be more features added to the Webkinz app? I know some things that are on PC are not possible for the phone, but I feel a lot more can be added. – Roosterover
Can you please ask disney if we can have More Disney Princess Prizes and clothes including Sofia The First and Elena of Avalor along with non Disney Princess Doc mcstuffins prizes again?
sadly, i doubt there will be more sofia considering the show has ended. Elena, well, who knows ;)
Will webkinz newz remain with the change to desktop?
I can not find growing gardens seeds in w shop. I want to buy some and can’t find them. Thanks
you can find them in the Wshop under the category of “Fun Stuff”
Can we get more kinzcash coins in the wheel of Wow?
Are we able to get more than one coin from the leprechaun in a day or are we limited to one per account? Thanks in advance.
I would appreciate it if anyone knows the answer to this question please respond.
answer is every 5 hours
Hey Fiona! So, I was wondering, does Webkinz pick or hire moderators for the forums? I’d love to help out there if possible!
Does anyone need some of the fashion items? I have a ton I don’t need !
i need some of the shorts!
36579, OK! Friend me.How many ?
Oh, me!! I totally missed this event! I’m RHTQ1
Hey Fiona, I was wondering if there was a way for me to do Mazin’ Hamsters now. I looked through a lot of things and I saw that there was a site that I could go to but it just took me to a test site for something.
Unfortunately, Mazin’ Hamsters has been discontinued. You can still get webkinz hamsters, but you can’t access Mazin’ Hamsters anymore.