Fan Mail with Fiona: Webkinz X Edition

 

Hello my chickadees! I’m Fiona Feathers, your faithful KinzPost Courier, and I’m here with a special edition of my column that’s all about Webkinz X! The Webkinz team let me know that you have tons of questions about the newest version of Webkinz.com, so I thought I’d help out with some answers. For my previous columns, click HERE!

 

I’m missing items from my account! Where did they go? Why do some show up as grey boxes?

 

Don’t worry! Your items are still in your account– they’re just temporarily invisible. The good news? We’re working really hard on getting them all to reappear in your accounts again! In fact, we have a list of missing items (click here to see) and incomplete items (click here to see), and if you own any of these items, you’ll see them reappear on your accounts in the next few weeks. For now, they should appear as grey boxes in your room.

 

My pet is being too demanding and is constantly asking me for things! Plus, they always seem to be hungry and I can’t feed them enough. What’s wrong?

 

When Webkinz X first launched on Wed, July 8, it’s true that it probably seemed like your pet was asking you a new question every few seconds! Since then, there’s been an update that has slowed down their questions to a few per play session. If they’re still asking you things A LOT, try clearing your cache again to experience the new, slowed-down rate (to learn how to clear your cache, click here or ask a parent or guardian for help). If you’re looking to increase your Family Score, tending to your pet’s questions will allow you to fill your Heart faster and earn more great prizes.

 

If it seems like your pet is constantly hungry, on the other hand, have no fear: we’re working on re-balancing the pet care meters so that they feel more natural to your pet. This also goes for the Pet Care Heart decreasing suddenly–we’re working on that, too. Look for these adjustments to happen in the next few weeks.

 

What happened to my gardening? Why can’t I tend my crops?

 

We’ve temporarily changed how gardening works! When you plant seeds right now, you won’t have to tend to them. They’ll grow on their own, and at the end of their normal growing time, they’ll dispense the proper crop one time per harvest. For full details about how gardening has temporarily changed, click here. We’re planning to add normal gardening back into Webkinz.com in a future update.

 

Where’s the Marshmallow Collection?

 

The Marshmallow Collection icon is now on your Map of Kinzville. You can access it by clicking on your Things to Do menu and then “Kinzville”.

 

Certain places in Webkinz World aren’t loading for me or they’re freezing when I try to access them. What can I do?

 

When something or somewhere won’t load in Webkinz World, the absolute best thing to do is to clear your cache. This works slightly differently on each browser (click here for instructions). Another important thing is to check that your Flash Player is updated to the latest version.

 

Thanks for all this information, but I still can’t log in!

 

Clearing your cache and updating Flash Player will help with this, but if you still can’t get in, try re-entering your username and password, leaving a single space at the end of your password and hitting Enter instead of the Log In button. We also recommend trying a different browser, especially Chrome or Firefox.

 

I have a technical issue related to Webkinz X that you haven’t talked about, Fiona! What do I do?

 

Please contact our Customer Support team! You can fill out a ticket here OR you can email them at webkinzsupport@ganz.com. They’re dealing with a large number of tickets but will certainly reply to you as soon as possible. Remember to include as much information about your issue as you can!

 

 

 

 

84 Responses to Fan Mail with Fiona: Webkinz X Edition

  1. doingmydailies says:

    Webkinz is working very smoothly for me. I love Webkinz X!!!!!! My only issue other that the furniture thing is that my pets always seem hungry. Sometimes when I feed them, the levels go down even more. I’ guessing other people are having this problem too and that it will be fixed soon.

    • bear10201 says:

      I still have the same problem. I cleared my cache twice and it does not seem t help. I will feed them and then they drop to almost nothing. It wont let me get them to 100 for food either, it stops me just short of it each time.

      • Nineczka says:

        I ask that before,but nobody answer me,so I ask once more:Wishing Weel2 says;any matches made in the center row will earn you 3x bonus kinz cash,3 Weels in the center row will earn you 3×1000 or your choice of an Exlusive Item.Twice i got 3 Weels in center row an only choice was exlusive item and I don~t like that.So I ask You Dear Fiona.

  2. Wolfy126 says:

    Dear Fiona, some of my items that make music won’t make any music! please help.

    • DOGLOVER129 says:

      In a couple weeks everything will likely be back to normal. Check the incomplete items list because incomplete could mean it shows up but doesn’t play music yet same thing happened to me.

  3. CanadianKid says:

    Hey Fiona, I was wondering if you guys were working on the dock placement for Webkinz X. Ever since the update I’ve had to scroll down to access the dock rather than everything fitting nicely on my screen like before. This has resulted in a lot of blank space where the dock used to be.

  4. alice184 says:

    The maintenance yesterday helped a lot. Now just get the full pet hearts not to drop to zero every night! Thanks, Nuts and Bolts and Ganzers! Hang in there, xmy(tailxkinz,; I think it is getting better.

  5. BittyBit says:

    Thanks for all the updated info – trying to get used to Webkinz X! Thanks for all your hard work!

  6. seamojo says:

    Hey Fiona, when will you fix it that we can send gifts to friends from the kinzpost? And, when will you fix the wishing factory so we can place our wish coins to receive prizes? Let us know, for this has going on too long. Thanks

  7. webkinzrockz131 says:

    Uggg I wish they would fix ALL beds since my Puggle Puppy Has A Superbed and It won’t show up. :(

  8. Priceless says:

    Hi Fiona! I was wondering if Webkinz was ever gonna make another Lil Kinz Pet, and I heard they were retired. Is that true?

    • xmy9tailxkinz says:

      Most of these are for webkinz x. Kakashi, I cant take you to the arcade….. Kakashi: Fine then…. I am hungry… Me: *Eyebrow twitches* I am below a hundred in kinz cash there is no way I am feeding you….I’ll take you to the arcade instead! Kakashi *Thinks* HAHAHAH I GOT HER GOOD I WASNT HUNGRY I WAS BORED…!!!!!

  9. MandevillaRed says:

    Okay! Thanks Fiona! One of my pets won’t close her eyes when she’s sleeping. Why’s that? It’s really creepy….

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