Hello my chickadees! I’m Fiona Feathers, your faithful KinzPost Courier, and I’m here with a special edition of my column that’s all about Webkinz X! The Webkinz team let me know that you have tons of questions about the newest version of Webkinz.com, so I thought I’d help out with some answers. For my previous columns, click HERE!
I’m missing items from my account! Where did they go? Why do some show up as grey boxes?
Don’t worry! Your items are still in your account– they’re just temporarily invisible. The good news? We’re working really hard on getting them all to reappear in your accounts again! In fact, we have a list of missing items (click here to see) and incomplete items (click here to see), and if you own any of these items, you’ll see them reappear on your accounts in the next few weeks. For now, they should appear as grey boxes in your room.
My pet is being too demanding and is constantly asking me for things! Plus, they always seem to be hungry and I can’t feed them enough. What’s wrong?
When Webkinz X first launched on Wed, July 8, it’s true that it probably seemed like your pet was asking you a new question every few seconds! Since then, there’s been an update that has slowed down their questions to a few per play session. If they’re still asking you things A LOT, try clearing your cache again to experience the new, slowed-down rate (to learn how to clear your cache, click here or ask a parent or guardian for help). If you’re looking to increase your Family Score, tending to your pet’s questions will allow you to fill your Heart faster and earn more great prizes.
If it seems like your pet is constantly hungry, on the other hand, have no fear: we’re working on re-balancing the pet care meters so that they feel more natural to your pet. This also goes for the Pet Care Heart decreasing suddenly–we’re working on that, too. Look for these adjustments to happen in the next few weeks.
What happened to my gardening? Why can’t I tend my crops?
We’ve temporarily changed how gardening works! When you plant seeds right now, you won’t have to tend to them. They’ll grow on their own, and at the end of their normal growing time, they’ll dispense the proper crop one time per harvest. For full details about how gardening has temporarily changed, click here. We’re planning to add normal gardening back into Webkinz.com in a future update.
Where’s the Marshmallow Collection?
The Marshmallow Collection icon is now on your Map of Kinzville. You can access it by clicking on your Things to Do menu and then “Kinzville”.
Certain places in Webkinz World aren’t loading for me or they’re freezing when I try to access them. What can I do?
When something or somewhere won’t load in Webkinz World, the absolute best thing to do is to clear your cache. This works slightly differently on each browser (click here for instructions). Another important thing is to check that your Flash Player is updated to the latest version.
Thanks for all this information, but I still can’t log in!
Clearing your cache and updating Flash Player will help with this, but if you still can’t get in, try re-entering your username and password, leaving a single space at the end of your password and hitting Enter instead of the Log In button. We also recommend trying a different browser, especially Chrome or Firefox.
I have a technical issue related to Webkinz X that you haven’t talked about, Fiona! What do I do?
Please contact our Customer Support team! You can fill out a ticket here OR you can email them at webkinzsupport@ganz.com. They’re dealing with a large number of tickets but will certainly reply to you as soon as possible. Remember to include as much information about your issue as you can!
Webkinz is working very smoothly for me. I love Webkinz X!!!!!! My only issue other that the furniture thing is that my pets always seem hungry. Sometimes when I feed them, the levels go down even more. I’ guessing other people are having this problem too and that it will be fixed soon.
I still have the same problem. I cleared my cache twice and it does not seem t help. I will feed them and then they drop to almost nothing. It wont let me get them to 100 for food either, it stops me just short of it each time.
I ask that before,but nobody answer me,so I ask once more:Wishing Weel2 says;any matches made in the center row will earn you 3x bonus kinz cash,3 Weels in the center row will earn you 3×1000 or your choice of an Exlusive Item.Twice i got 3 Weels in center row an only choice was exlusive item and I don~t like that.So I ask You Dear Fiona.
Dear Fiona, some of my items that make music won’t make any music! please help.
In a couple weeks everything will likely be back to normal. Check the incomplete items list because incomplete could mean it shows up but doesn’t play music yet same thing happened to me.
Hey Fiona, I was wondering if you guys were working on the dock placement for Webkinz X. Ever since the update I’ve had to scroll down to access the dock rather than everything fitting nicely on my screen like before. This has resulted in a lot of blank space where the dock used to be.
The maintenance yesterday helped a lot. Now just get the full pet hearts not to drop to zero every night! Thanks, Nuts and Bolts and Ganzers! Hang in there, xmy(tailxkinz,; I think it is getting better.
Thanks for all the updated info – trying to get used to Webkinz X! Thanks for all your hard work!
Hey Fiona, when will you fix it that we can send gifts to friends from the kinzpost? And, when will you fix the wishing factory so we can place our wish coins to receive prizes? Let us know, for this has going on too long. Thanks
It’s only been a couple days.
Uggg I wish they would fix ALL beds since my Puggle Puppy Has A Superbed and It won’t show up. :(
Hi Fiona! I was wondering if Webkinz was ever gonna make another Lil Kinz Pet, and I heard they were retired. Is that true?
@priceless, I’m not sure if they’re retired or not, but if you have a 5 below near you, they sell we kind for really cheap! Ours had some lil kinz when we went in. Hope this helps! ~*JaneOfAllTrades*~ ps. For anyone who doesn’t know, 5 below is a cool store where everything is 5 dollars and under. I was pretty excited to see webkinz there!
Oops! *webkinz. Not we kind. Autocorrect on my iPod. ;)
hi Priceless i don’t know if there making Lil Kinz pets i haven’t seen any here in Canada.
wait, really because my first pet was a lil kinz robin. :(
I don’t think they are retired…
Sadly yes, they’re not making lil Kinz anymore. Too bad, because they were really cute. I hope they revive the line someday! ^_^
I’m not Fiona, but yes, they do not make them anymore but you can still find them in stores.
There neeeeds to be a Lil Kinz Brown Mouse. Even if it is virtual-only, we have to have a Brown Mouse, please.
Yeah, when can they make signatures again… And lil’ kinz.
Signatures i think retired… not sure on lil kinz
As Webkinz get more complex it makes it more complex to make Lil’ Kinz
Heyo! The Signatures are retired. And I do not think that ยง will be making Signatures again. The whole line was retired, so pretty much whats left is whats left. For lil’ kinz, I have no clue. That gets pretty confusing about the retirements! XD
COOL
Most of these are for webkinz x. Kakashi, I cant take you to the arcade….. Kakashi: Fine then…. I am hungry… Me: *Eyebrow twitches* I am below a hundred in kinz cash there is no way I am feeding you….I’ll take you to the arcade instead! Kakashi *Thinks* HAHAHAH I GOT HER GOOD I WASNT HUNGRY I WAS BORED…!!!!!
I have over 30,000 kinzcash. It’s called SAVING xmy9tailxkinz! hehe
I KNOW THAT IT’S JUST…..NARUTO ATE ALL OF IT….( meaning He kept on ask for food and so did Kakashi, Ginger, Neji, Guy, Lee, and…….
I love your un and pet names. Out of curiosity, what kind of pet is Naruto? Is he a fox? :D I’m a big fan of the Naruto anime/manga, one of my own pets is named after the series, my Decade Dragon, Haku.
Becky: Hmm… (raises an eyebrow as an ornery smile spreads across her face) Me: Don’t you get any ideas! xD
I can send you kinzcash coins. My WW name is Ham1am.
Okay! Thanks Fiona! One of my pets won’t close her eyes when she’s sleeping. Why’s that? It’s really creepy….
If your pet was a fish, that would be creeper (how ever you spell it).
Lol, that is creepy. Also, so you guys know, my SIgnature White Bengal Tiger has four eyes when it’s looking at me.. And the lower (not supposed to be there) eyes are the only ones that blink.
I’m looking forward for all the glitches to be fixed! :) And I have a Signature Black Bear named Licorice, and her eyes keep crossing! LOL! It’s funny!
Webkinz X is sooo glitchy. I still think GANZ could’ve worked out a lot of these bugs before releasing it.
Is anyone else getting a large shaking blue blob when placing the Book Nook Sofa?
My sister has too. I do not want to buy, seems this is not working, as many things now.
That is creepy…and yes, my Pet Care Heart CRASHES (along with my pet’s hunger) after I put them to sleep. It’s annoying. Looking forward to all of that being fixed. :)
I have the same problem. Every time I put him to sleep, he looks at me. I laugh every time. I’m weird.
Mine constantly demand to sleep when they are already sleeping. Plus the snoring is driving me NUTS. It wasn’t so bad when that was just in the room, but this is horrible.
That’s funny lol! :D
My Canary went to sleep with his eyes closed and when he woke up his eyes were still closed but his eyes re-opened after a couple minutes :)