Hello my chickadees! I’m Fiona Feathers, your faithful KinzPost Courier, and I’m here with a special edition of my column that’s all about Webkinz X! The Webkinz team let me know that you have tons of questions about the newest version of Webkinz.com, so I thought I’d help out with some answers. For my previous columns, click HERE!
I’m missing items from my account! Where did they go? Why do some show up as grey boxes?
Don’t worry! Your items are still in your account– they’re just temporarily invisible. The good news? We’re working really hard on getting them all to reappear in your accounts again! In fact, we have a list of missing items (click here to see) and incomplete items (click here to see), and if you own any of these items, you’ll see them reappear on your accounts in the next few weeks. For now, they should appear as grey boxes in your room.
My pet is being too demanding and is constantly asking me for things! Plus, they always seem to be hungry and I can’t feed them enough. What’s wrong?
When Webkinz X first launched on Wed, July 8, it’s true that it probably seemed like your pet was asking you a new question every few seconds! Since then, there’s been an update that has slowed down their questions to a few per play session. If they’re still asking you things A LOT, try clearing your cache again to experience the new, slowed-down rate (to learn how to clear your cache, click here or ask a parent or guardian for help). If you’re looking to increase your Family Score, tending to your pet’s questions will allow you to fill your Heart faster and earn more great prizes.
If it seems like your pet is constantly hungry, on the other hand, have no fear: we’re working on re-balancing the pet care meters so that they feel more natural to your pet. This also goes for the Pet Care Heart decreasing suddenly–we’re working on that, too. Look for these adjustments to happen in the next few weeks.
What happened to my gardening? Why can’t I tend my crops?
We’ve temporarily changed how gardening works! When you plant seeds right now, you won’t have to tend to them. They’ll grow on their own, and at the end of their normal growing time, they’ll dispense the proper crop one time per harvest. For full details about how gardening has temporarily changed, click here. We’re planning to add normal gardening back into Webkinz.com in a future update.
Where’s the Marshmallow Collection?
The Marshmallow Collection icon is now on your Map of Kinzville. You can access it by clicking on your Things to Do menu and then “Kinzville”.
Certain places in Webkinz World aren’t loading for me or they’re freezing when I try to access them. What can I do?
When something or somewhere won’t load in Webkinz World, the absolute best thing to do is to clear your cache. This works slightly differently on each browser (click here for instructions). Another important thing is to check that your Flash Player is updated to the latest version.
Thanks for all this information, but I still can’t log in!
Clearing your cache and updating Flash Player will help with this, but if you still can’t get in, try re-entering your username and password, leaving a single space at the end of your password and hitting Enter instead of the Log In button. We also recommend trying a different browser, especially Chrome or Firefox.
I have a technical issue related to Webkinz X that you haven’t talked about, Fiona! What do I do?
Please contact our Customer Support team! You can fill out a ticket here OR you can email them at webkinzsupport@ganz.com. They’re dealing with a large number of tickets but will certainly reply to you as soon as possible. Remember to include as much information about your issue as you can!
Hi Fiona, Given all computer security vulnerabilities with Adobe Flash – I was really hoping that with WebkinzX it would be gone (especially now that almost every browser discourages it). Is this something that is in the works? Thanks (getting used to everything but overall liking it!)
Fiona, I need help!!! so many of my pets are really glitched! and the clothing does not fit right as it used to before the dreaded webkinx x! my signature red panda is so small now compared to my other pets, and when my gelato parrot looks at me, it’s head is under it’s wing… I have left a lot of comments before dealing with this but nothing is getting done. I thought you people at webkinz FIXED the glitches yesterday! but there seem to be even more today. I get that this new….. upgrade takes a lot of work to perfect, but I am so disappointed. also, my type on kinz chat plus in the club house and in the park will not work, please tell me how I might be able to fix this, or if you guys can, please do! if it does not start working i am sorry but i’m quitting webkinz and giving away all my stuff……
I do not know if this is the right place to put this but, I have tried to be very understanding with the new changes, Some I like others could of done without, but I am really getting frustrated with how often I could kicked of the sight! I can not even complete a game of smoothie moves. I really hope this is a temporary thing.
I’ve contacted customer support, and got an automated reply…we’ve received blah blah blah. Many things do not work at all. Wheel of WOW, vacation wheel, I just tried to play the darts on one of “todays” things to do, wouldn’t work. I am not looking to “increase my Family score” and find it as annoying as a gnat that constantly buzzes in your peripheral vision. How about an opt out of the “pet” demanding and talking constantly? I also intensely dislike the meters and timers on everything. If I hadn’t already paid deluxe until the first of the year I would just dump this now. I will hope things get at least workable before giving up and taking a total loss.
If you’re looking to increase your Family Score, tending to your pet’s questions will allow you to fill your Heart faster and earn more great prizes…… HOW???
My pets are now making zero requests, even after playing for an hour. Will this be fixed?
Wishing Weel 2- any matches made in the center row will earn you 3x bonus kinz cash.3 Weels in the center row will earn you your choice of an Exclusive Item.I have 3 Weels in the center row so i schould earn 3000 kinz casch,and they ask me to pick some item,i don`t like that.So Fiona please tell me how that works.
Three wishing wells in the center row earn you an exclusive item, not 3000 kinzcash. It would be nice to earn the cash, also.:)
Ok I’m glad I’m not the only one who noticed the ridiculous hunger scores. That was driving me crazy!
These questions are things that have already been answered in other places, but it’s still nice to have a everything written out in one place. I’ve been experiencing a lot of problems with not being able to play games the arcade, and was hoping maybe that one of these questions would help me. When I click on a game and then hit “Play”, the game will not start, but I can play the daily games if I go through the Today’s Activities board. Does anybody have any ideas? I’ve tried clearing my cache.
Hi Fiona! Are the Webkinz Rockerz Pets discontinued? I think they’re really fun and unique pets!
I am not Fiona, buy they are discontinued but you can still find them in stores. Speaking of Rockerz, did you get the Papilion?