Based on feedback from our Deluxe members, and statistics about how KinzChat is used, we determined that the Deluxe gold color zone wasn’t receiving significant usage – in fact, we heard from our Deluxe members that they often felt it was getting in the way of reaching the other color zones. For these reasons, we’ve removed the gold zone from the KinzChat cell phone.
I was extremely disappointed to find that my Gold zone has been taken away. It was the only zone that would reliably load for me. I met up with many of my deluxe friends on a daily basis in the parties, clubhouse and on vacations. Everything is so slow now… Gold zone was the only one that worked right. Please bring Gold zone back!
I have been a deluxe member since the beginning….after my first deluxe account expired, I did the family plan as I had family members at that time with Webkinz accounts (family that I don’t see very often). We would meet up in the gold zone to have Webkinz mini family reunions. And again when it was time to renew at the first of April, we all resigned up for the deluxe accounts so we can continue to use the gold deluxe rooms to talk. Now that option (that was paid for, part of the package we agreed to) is gone. Sure, we can call (using long distance minutes on phones) or travel (using money for gas, plane tickets, whatever) but that is money we would have to spend when we have already spent the money for the deluxe accounts….$65 for 5 deluxe memberships is a better deal then the $300 or so for gas or a planeticket!!! not a single one of our deluxe accounts were asked about the use of gold, we would have told you to not take it away!! please bring this zon back to our family!
A lot of my deluxe friends are very disappointed with the removal of this zone, and I am too. I only recently upgraded to deluxe, taking advantage of the dragon offer, and as far as I recall this was still listed as one of the benefits back then. Put it back it wasn’t harming anyone (though if this has anything to do with the glitch where you set a party up in a different zone yet it sends invites out saying that gold is the zone then you should have fixed that not get rid of gold!).
I have a question, in this “survey” , does real deluxe members tell they don’t use the gold zone? Or if is it unhappy non-deluxe members who said that because they’re not happy about our privilege?
I have never see that survey so I have not answer at it but, I can tell that I love the gold zone and use them a lot… So I’m not happy to lost it!
Now, for the prize of my deluxe membership, do you give us another gold privilege to replace the one you just removed? Or give some money back? Or a special prize in restitution? Because is not fair…
I have a lot of deluxe friends that love and use too the gold zone so I very don’t understand your statistic… Thanks for reading me!
price not prize, I’m sorry ;)
As a long-time Deluxe member, I did not receive or respond to any survey asking about the Gold Zone. I am very disappointed in the the decision to remove the Gold zone on the phone, especially since two other zones were recently removed. Now there are only three zones to choose from. I certainly hope there are some plans in the works to make those three more reliable.
Bad move Ganz – we liked the special privelage of the gold zone. You should add something of value back to the accounts that were still in their year of membership rather than just taking away a benefit and not compensating. Finally, you have at least posted some kind of notice – days AFTER the benefit was yanked! Either give it back or compensate us.
I think that it’s aweful that you took away the gold trading room. That was part of the my deluxe package that I payed for. It was a place I could trade in with usually serious traders that had unique iteams to trade.
please bring it back
Gee, I am sorry to hear that as we got used to it and it took the guess work out of finding our friends and family. On the other side it was not that nice to those that don’t get it.
Thank you Ganz!!! I’m deluxe,and I always have to switch zones to get to
light blue zone where my friends are so this will be a lot better! And I agree, there
were only ever 3 rooms full in gold zone!
I and my 5 family members who play WW everyday have been DELUXE members since the option was first released two years ago. We have used the Gold Zone EXCLUSIVELY for those 2 years! In fact, if it wasn’t for hunts like the Ghost or the Leprechaun we would never visit another color zone because the Gold Zone is so much faster in loading (especially in the park) and less crowded (the kind of perk you have to pay for). I am outraged and baffled by this turn of events. My family supports Ganz and Webkinz each year and through several avenues and WE WERE NOT ASKED about losing this privilege. I hope Ganz reconsiders this decision. We still have two younger family members who I want to share WW with when they’re old enough (because Webkinz Jr is what they have right now). I feel like we are prime examples of the audience Ganz is reaching and yet we are not being valued. Please BRING BACK GOLD !