Based on feedback from our Deluxe members, and statistics about how KinzChat is used, we determined that the Deluxe gold color zone wasn’t receiving significant usage – in fact, we heard from our Deluxe members that they often felt it was getting in the way of reaching the other color zones. For these reasons, we’ve removed the gold zone from the KinzChat cell phone.
look , deluxe members PAY to be deluxe- the wheel prizes never change… whooppee- this was a feature that i used..with all the items coming out in the estore, i don’t feel the need to be delux anymore.
I think it is lame to take away features from your Deluxe Members without replacing it wtih something of equal or greater value. You sure are not inspiring me to sign up for Deluxe again and our family has 5 accounts. If you did survey Deluxe Members on this issue, I believe you should send a survey to EVERY PAYING DELUXE MEMBER and receive their input before removing items. This is certainly not a good business strategy……….
I have been a Deluxe Member ever since I signed up with Webkinz and I now have over 325 pets on my account. I paid the extra so that I could have the extra benefits of being a Deluxe Member and now they change things for the Deluxe Member’s without even asking – not fair – when you buy something you expect to get what you paid for. This year it cost me more to be able to add my son, my daughter-in-law and my granddaughter and my husband, but, I paid the extra so we would have the advantage of the Deluxe extra’s given to us. This is the first year that I signed my granddaughter up for the Deluxe Membership and she was so excited – what do we tell our kids and grandkids ????? – “life is not fair????” – NO, we tell them to be good, honest, loving, trusting and fair – well, Webkinz needs to take a hard look at what they are doing and give the people what they paid for. Especially in these hard times that we are in right now – coming up with the extra money to purchase a Deluxe Membership and try to sign up some of your family member’s – it’s tough – please reconsider restoring the Gold Zone to the Deluxe Member’s that have paid for it. Maybe next year we, Deluxe Member’s might think twice before signing up and paying for the Deluxe Membership – not knowing what will be taken away next.
Aaargh!!! I am so super frustrated that Ganz has taken away the gold zone on my phone. I really really don’t like going to the clubhouse much b/c I have dial up internet and when Webkinz has all those cool holiday clubhouse events it takes me forever to get into a room. I always went to GOLD during these bc it wasn’t as crowded & I could get in there easier to participate in the events. Plus I felt like the people in GOLD were more fair and nicer to trade with and YES, they were LESS snobby. I don’t see why it is so hard to keep GOLD on the phones??? I liked knowing it would always go straight to GOLD for me & if I wanted another zone, all I had to do was click the color – nothing too tricky there. Why does Ganz always have to mess things up?!? Remember when they removed the Family Plan? How long is this gonna take to get back? Come on Ganz get it together – stop cheating us. If Tail Towns is gonna be like this – Forget it!
I am not a Deluxe Member, but I do think it’s unfair that Ganz took away the gold zone. Deluxe Members pay ACTUAL money for these extra privileges, and it’s not right to take something they paid for and throw it away. Bottom line is, if you paid for it, you should get to keep it. It’s a total LIE that members weren’t using the gold zone significantly. Ganz, you obviously made a big mistake. Now, FIX IT. Stop upsetting your members with all of these changes.
This isn’t fair. I think that, if anything, you should be adding onto deluxe accounts, definitely not taking away! We pay good money for these special extras, and you shouldn’t be deleting them, even if nobody uses them (which obviously since people have been complaining, it does get fairly used). If we don’t voice our opinion, what is gonna happen to the other extras that are loved by some, but rarely used by others? Will those be deleted too???
I wish there was never deluxe anyway because it is not fair.
Some kids don’t have to do anything but they get much more then us kids who can’t even afford to buy deluxe. It isn’t fair that their parents will do that because they don’t even have to do anything and it makes me really sad because i do just as much but my parents won’t get me deluxe cause of the extra cost. EVERYTHING SHOULD BE EQUAL AGAIN ON WEBKINZ. It makes me really upset
Mlla it is fair for deluxe members as we paid for that privilege. Is it fair that you have a webkinz and someone else in the world doesn’t? Of course it is. You paid for one, or your family/friend bought you one. Just like it is fair that people that were on webkinz from the beginning have many items that the rest of us don’t. They earned it. Taking something from someone so that you can be equal is NOT a way to be fair at all.
you quoted yourself. ha ha sorry just noticed that.
I agree, gold color zone is not needed granddaughter can’t get to friends because they don’t have deluxe, Every time it would automatically go back to gold color was very inconveninent for her.
Even if your granddaughter’s friends don’t have deluxe, the phones are turned on in a RANDOM color. Chances are that your granddaughter will still need to change color zones in order for her to find her friends. When the phones are working properly, if her friends are on-line with their phones turned on, then their names should appear with a certain color around the names. That is the color zone(s) her friends are currently in.
Yeah, like its difficult to change color zones , omg are people that lazy they are inconvernienced by clicking a button….come on now
I for one totally agree with this. I never used the gold zone anyway, and it annoyed me that I was always in gold when I turned my phone on.
Also it seemed to me that all deluxe members in a room get picky (if that made any sense.)
So thank you, Webkinz!!!
How can you say that all deluxe in a room get “picky”, when you never used the gold zone?
well then webkinz should have fixed that glitch instead of taking away a special privilege and not compinsate for i. I agree with Juniper because if you didn’t use it then how would you know? and i t is ok to be pick you need to be more spisific when you say that like picky about what? i heard a lot of comments saying that they use the gold zone to talk to fmily and that it made iit easier (the gold zone did) to do so. ! :3 WoW people! just WoW.
Quackers HERE !!! I almost tripped over my new Magicians Assistants Outfit when I decided to go to the PARK. My kinz phone was the wrong color – AND I COULD NOT FIND MY GOLD ZONE ON THE PHONE. I’ve been a Deluxe member from the very beginning and NEVER SAW ANY NOTICE ABOUT MY GOLD ZONE BEING REMOVED. After reading the other comments, I agree that since it is something a Deluxe Member paid for – the least Ganz could have done was sent out a notice and advised us they were discontinuing it. And my phone only has THREE COLOR ZONES (yellow, light blue, light green). What happened to the FIVE ZONES before (light blue, yellow, light green, pink, dark blue). I can understand Ganz does have the right to make changes but then they should be posted in the NEWZ front page and center. Thanks