If you’ve recently been having issues with setting up Party Packs and then not seeing the party, here’s the solution.
Be sure to choose “Light Blue” as your Zone when setting up your party. If you choose either “Light Green” or “Yellow”, you will not see your party happening as we’ve recently reduced the number of Zones available.
We’ll be removing the Light Green and Yellow Zones from the Party Pack invitations, but in the meantime, please choose “Light Blue”! If you have any further issues, please email webkinzsupport@ganz.com with your username and details of your issues.
Thank you and have fun in your parties!
I did a party earlier and during the party (although no one was there for some reason??) there was a thing that popped up saying that it was going to remove the bed item and that it was going to be returned to my dock and I cannot find it and I’m freaking out. Please help!
Please contact webkinzsupport@ganz.com — they can help you find your item.
I just used a party pack tonight and it did not work :( I contacted support… I am really hoping I get my kinzcash back because that was A LOT of kinzcash to spend on something that did not work.
Party pack STILL doesn’t work! :(
The parties are still not working? Please fix!!
So are the party packs going to be fixed anytime soon? Is it just the chat plus parties that don’t work or are they all messed up? It would be nice if you’d fix things and not just say “we’re working on it.”
My party pack won’t work, I just spent 1000 kinzcash on it, what should I do?
Also, I have 3 prize bags that wont open and dont even show in my dock in the webkinz mobile app on my phone. Can you by any chance, have this fixed?
Please contact customer service at webkinzsupport@ganz.com for help
I use light blue but it doesnt let me add my own prizes. I was so dissapointed when this happened cause this is the first time ive played since i was 5, but even then my older brother used to hog the game… when do you think this issue will be resolved
Hello, Party packs still not working. Its pretty disappointing when you hear about them for the first time, buy them, set one all up, then have to look up why it isn’t working only to find out they never have really worked. If the feature doesn’t work after all this time, it is pointless to have it.. The concept is awesome, and I really wanted the items from the loot bag, but it’s really just a let down.
Ask CS!! That’s what I did. I had 11 loot bags. They gave me 33 awesome prizes back!!
were do i go to get to my party when i host it