**UPDATE (Feb. 5, 9:30AM EST) These issues should now be resolved.
**UPDATE (Feb. 4, 10:30AM EST) If you tried to adopt a pet and now cannot log in, please email webkinzsupport@ganz.com with your username and details of the issue.
**UPDATE (Feb. 3, 4:25PM EST)** If you have fewer than 650 pets, it’s now safe to adopt your pet at the Adoption Center.
Recently some players have reported not being able to adopt new pets at the Adoption Center. When an error occurs, one of the following will happen:
1) After you enter the pet’s name, you get a server error.
2) After you fail to adopt a pet, you also can’t log into your account.
3) If a bad word is attempted as a pet name, the adoption process stops but you don’t receive an error message.
It appears that these issues are only affecting accounts with a very large number (200+) of pets. If you do run into one of these issues, please don’t adopt any new pets just yet and contact Customer Service to allow access to your accounts.
Ganz is actively working on fixing these issues. We’ll post another announcement when the issues are resolved.
Thank you for your patience.
Hmm… If you are having problems adopting pets i recommend adopting your pets on another computer. If it works fine on another computer then its a computer problem but if it doesnt work on both its a game problem. I hope you can get your account fixed! :D
HELP! HELP! PLEASE HELP! I want my account back!! Nano ^j^
I have this issue. I have over 400 pets and I have five pets waiting to be adopted ….I hope the problem is fixed soon :)
Oh please tell us it is fixed today…so we can adopt our ice dragons, and the February POTM on the first :(
WOW. I only have 18, but I’m waiting to our next webkinz trip, which my sisters and I will get a total of three, AND I’LL GET ANOTHER SUPER BED!~!!!!!!!!!!!!!!!
I haven’t had trouble adopting pets on Webkinz, but I have on Webkinz Friends. Worse than that, though, is I cannot finish my candy machine challenge at adventure park. I have been stuck on the Checkers Challenge with the dragon for months now and it won’t let me get past it even though I win every time. I try to report it but I am unable to do so. I used to be able to simply contact customer service but now we have to jump through too many hoops. I PAID for backpack so it’s not like I am stuck on an ordinary game.
You have to lose the game and let him win
Can someone answer a question for me regarding the Adventure Park? I had dug up a ton of extra items, but when I go OUT of Adventure Park, it doesn’t have them in my dock? But when I go in, they are there. Can someone help me with this? Thanks! -T2MW1-
Thanks!
I have had 2 different issues when adopting pets. One account did have over 200 pets. WK CS was able to fix that issue. However, the other account only has 15 pets, so the number of pets is not causing the problem. So far, that account’s problem has not been fixed. I also have this week’s retirement pet and was planning to adopt it. I don’t want to hold off, because I already missed out on the Baby Penguin retirement activities with that adoption problem. I will try adopting my Ice Dragon on an account that has not had any issues.
I am one of the ones having this problem. No bad names for pets ever but we do have 616 pets on the account where we are having problems. Ganz is definitely diligently working on this problem and I have faith it will be fixed. Our Harmony Crane needs her home.
Cool!!! What are your favorites? Can you friend me on WW? Sorry, I’m being so nosy/weird! :lol: :roll: :oops: :P :mrgreen: -T2MW1-
would love to friend you or you can friend me mommysbabe19
Okay!!! I’ll friend you ASAP! -T2MW1-
Kinzklipfan, i have had that problem ,i have the tawny pet gifts and cant open them. sigh
I’m affected by this unfortunately. I purchased three items in the store the other day, a husky pet, a pack of Moonberry Seeds and a Koala pet. The seeds and the Koala both went through fine but I can’t get the Husky to work. Mrs Birdy accepts the code and also ticks the name I wanted of Nanook and ticks that he is to be a boy. The button to hit next is clickable but when I click nothing happens and the page just stays there doing nothing, Webkinz does not crash because if I close the adoption page I can carry on playing with no problem I just cannot adopt my little Nanook yet :( Hopefully he will be able to come home to me soon. I only have 39 pets so I’m nowhere near the maximum the account can handle. His room will be waiting for him and his housemates can’t wait to meet him :) Hope we all get fixed soon. Best Regards Lark3r
You guys upload fast! I mean, I go to sleep and when I log on here a few hours later, 5 new articles are sitting on my screen. WOAH. Just wow.