Having Trouble Logging In? Try These Solutions!

 

If you’re having problems logging into Webkinz.com, there are two important things to try that can help you successfully log in.

 

1) Clearing your cache.

 

You’ve probably heard other Webkinz players mention this! “Clearing your cache” means to clear your browser history of “cookies”, which are tiny pieces of information that your browser automatically stores from websites you visit, as well as “temporary internet files”. By clearing your cache, you can properly see updates we’ve made to the site–and it can help you successfully log in. Here’s how to clear your cache on the 3 most common browsers.

 

Chrome

 

a) Open Chrome and click the Options button (3 horizontal lines at top right of browser). Choose “History”.

 

 

b) Once opened, click “Clear browsing data”.

 

 

c) Once opened, select “Cookies and other site and plugin data” and “Cached images and files”, and click “Clear browsing data”.

 

 

d) Open Webkinz.com and try logging in again!

 

Firefox

 

a)  Open Firefox and click the Options button (3 horizontal lines at top right of browser). Choose “History” (see below) and then “Clear Recent History” (not pictured).

 

 

b) Select “Cache” from the list and then click “Clear now”.

 

 

c) Open Webkinz.com and try logging in again!

 

Internet Explorer

 

a) Open Internet Explorer and choose “Tools”, then “Delete Browsing History”.

 

 

b) Select “Temporary Internet Files” and “Cookies” from the list and click “Delete”.

 

c) Open Webkinz.com and try logging in again!

 

 

If you’re using any other browser, the process to clear your cache should be similar.

 

 

2) Deleting your old Webkinz.com bookmarks.

 

Even if you’re able to clear your cache and log in, accessing Webkinz.com from a bookmark that predates Webkinz X (for example, before July 8, 2015), may cause login problems because it’s pulling up an old version of Webkinz.com. We recommend deleting that bookmark and creating a new one.

 

Another tip? Please make sure your Flash Player is updated to the latest version. Flash releases frequent updates and having the latest version will improve your Webkinz playing experience.

 

If you’ve tried these solutions and do not see an improvement, please contact Customer Support at webkinzsupport@ganz.com.