UPDATE: Thank you for your patience — the issue has now been resolved. Your Desktop App should update the next time it launches — if it does not, please download it from webkinz.com again and re-install.
We are aware of the security message players are receiving when loading the Desktop App, however there has been no security breach and your accounts are safe.
Our technical team is currently working on a fix for the login issues. We appreciate your patience. The mobile app is not affected by this issue, so you can still log in to your accounts that way.
Thank you team!!! <3
Thank you
Thank you for the update. It’s nice to know when your not the only one with an issue. I uninstalled and reload the app a couple of time last night.
Thanks for fixing and addressing this quickly for us all.
Thank you so much for your quick action to correct the log in problem… It is deeply appreciated and knowing our accounts are safe is wonderful…
Thank you for fixing the problem! I was abkle to log into the app. Thanks again for all your work!
I’m lucky I guess — I never had a problem!
Thank you so much to the Webkinz team for working on fixing this problem :) I just tried going on the mobile app instead but it says “Looks like Nuts and Bolts have been tinkering again and caused a problem. Lets try that again. LOL Okay looks like my Webkinz obsession has to wait a while before I can log back in :)
Thank you so much for working so fast:)
Thanks for keeping us informed.
Wow! You guys are fast. I just tried to log in and it worked. Thank you for all your time and effort to fix the problem. ☺♥