November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
When I go to Quizzy’s Corner and answer questions there’s family bonus points that show up at the top of the screen but they never get added to my family total :( Will this be fixed?
I haven’t logged on yet today, however, I want to remind myself & others that it takes time to learn new things. It takes 30 days to get used to something new (learned this from starting a new job or getting a new boss). It takes 14 days to make a new habit. If you aren’t doing something daily then it will take longer. So I’m going to be patient & wait for the glitches to be fixed. Enjoy another new day in WebkinzX.
I NO THIS WILL NEVER GET POSTED BUT HERE GOES WHY IS THE CHAT FOR MY PETS NOT WORKING? I HAVE BEEN TO THE PARK THE ONE YOU CAN TALK IN BUT MY PETS CAN NOT TALK. YES OTHER PETS CAN TALK YES I HAVE CLEARED YES I HAVE SIGNED OUT AND BACK IN AND YES I HAVE ASKED EVERYBODY AND GOT NO ANSWER IT HAS BEEN THREE DAYS NOW PLEASE SOMEBODY HELP FIX THIS MY PETS WANT TO BE SOCIAL
This is an issue we’re aware of and we’re working on fixing it. In the meantime, I suggest clearing your cache and updating your Flash player to the latest version.
I know this isn’t done yet but I feel that Webkinz got ruined. :(((
Genelle please help! When I try to open a gift box the screen goes blurry! also not asking about this but on of my rooms it is probably all incomplete because it is the ballerina theme!
I love the new update, what I don’t love is that once again Ganz has pushed out something that wasn’t ready. I don’t know why you would push out a new upgrade with SO MANY missing and non-functioning items. These should have been fixed first so that everything was functioning at the unveiling. I hope this occurs quickly and we aren’t left I am blown away but the list of MISSING items. Unacceptable.
DO. NOT. LIKE. IT. AT. ALL.
Yikes! Maybe they should have done these changes slowly…..
AGREED..CHECK IT OUT, THEN MAKE CHANGES AFTER ALL THE GLITCHES ARE GONE..
Yeah, springshamrock7–rolling out changes slowly can make it easier to accept as we figure out how everything works. But this is probably one of those cases that couldn’t be done that way–anyway, I’m confident all the bugs will be worked out.
This is a disaster! I have been a member for many years. Last year when Webkinz Friends went away, I was really ticked because I spent so much money buying batteries all to have it vanish. Now this, this is not an improvement. I HATE that the pet changes and cannot stay fed. Way to go finding a way to get faithful customers to either spend more real money or leave entirely. Change can be good but this is anything but good. This is a disaster!!!!!!!!!
AGREED!!!
THIS IS WEBKINZ FRIENDS ! Just we feed and care for pets instead of decorate the map. Remember the purple spooky trees all over the place because they added points fast and were cheap ;) ! Now we feed the pet Care Heart . The other energy hearts put pets to bed often thats cool .Feed them when you want to . You are the parent don’t let them be too demanding . Hard yes but “be the parent”. For now and let Webkinz fix the levels . Real pets get sick and pumpkin ;) helps try that
I hate the new webkinz X I spent $13,000 on my pet in the W shop then she said that she wanted a new item so I buy her something else then she still looks sad and also I lost $1,400 on wallpaper because when I bought the wallpaper the first time and it did’t go on my walls, it didn’t go back to my dock, it just disapeared and when I when I bought it again it did the same thing. At first I was super excited about webkinz X but now it is the worst thing ever hopefully ganz will do something about these problems so they don’t happen again!