November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
I’m wondering when th game Eager Beaver Adventure Park will have the bottom letters working. It’s hard to win the game at times without them
Hey Gennelle, are y’all going to fix the problem with some of the newer arcade games where your pet/dock gets in the way of the game? I can’t play half of the games I want to because my pet is blocking it!!!
This is crazy – my pets look sad all the time, I feed them and their meters don’t go up but often times go down, all they say is they are too tired to play and I haven’t even taken them out of bed! They barely move through Kinzville Park! I don’t like this new launch – too many glitches and no answers!Why did you feel the need to change things? People were happy and now it seems no one is – was it worth it?
Thank you for everything you’re doing!!!
Anyone else having trouble accessing the games in the arcade? I can’t play any of the ones I’ve tried. I click on them but they never load. Thank you for any help you can offer.
I turned on my ad blocker and now the games work. It’s a win win for me. I was getting very tired of the political ads.
Gennelle Webkinz please help! My room is not loading in Webkinz X. I’ve tried clearing the cache many, many times and restarting my computer and nothing happens. I’ve sent in tickets and haven’t heard anything. I was hoping with the changes today that something would happen. Nothing happened again. I am becoming very frustrated and I can’t fill any hearts because I can’t put my animals to bed. My username is 5447472. Please help because I am becoming very frustrated with the new Webkinz X!
Hi tammy9. Have you checked to see if your Flash Player is up to date with the latest version? We also recommend playing in Chrome.
Sorry Ganz, but I am not impressed with the supposed new and improved Webkinz X. I’ve nothing but aggravation when playing my once beloved Webkinz. I’m not sure what one day will do. I hope to see some major changes or you will be losing this long time player.
To Genelle, Steve, and others: Webkinz does need some updates and fixes, it’s still a bit buggy, but it’s also new. You did a good job on Webkinz!
This is WEBKINZ FRIENDS ! Just we fill Care hearts instead of decorate the map. Remember the purple spooky trees all over every where because they gave us points faster ;) . Now we just do the heart care . The energy levels are less important . At least till they get the levels straight ok . I can deal with this ! and once the hearts don’t empty totally every night this could give me time to decorate and have real fun again doing my rooms. It took 7 hours to get 10 care hearts I started at midnight. I was done had my 10 before they started to fix things in WEBKINZ . I have over 100 so I can see the light in the tunnel . I do see them fixing things. Drop food to pets in room is COOL. and changing floor is a breeze now no emptying the room . The new OCEAN room wall and floow colors are teal like 5th AVE theme so awesome ! I have faith even if some of my PSI’s are gray boxes right now ;)
HINT HINT- Drag and drop food right to a pet in the room ;) Also I did this when I had seconds left to dress I added glasses with 3 seconds left and I draged the glasses to the pet in the room and it worked ! No this shouldn’t be done all the time but at the last minute its nice to know. The floor can be changed without emptying the rooms !! Have you seen the color walls in the ocean rooms yet I cant cover it I love teal walls and floor !!