November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
It is now Sept. 3rd and I still can’t access my dock. It is only showing the very tip of it. I know you must be working around the clock to iron out all the little problems but this is a big one . Thank you.
Even after clearing the cache, I’m still having a lot of trouble with Webkinz freezing, especially in games a d supermodelkz, for example.
Still not liking it. Is it going to improve anytime soon? I’m kind of disappointed I renewed my deluxe membership now. I hardly get on anymore because I don’t like X. My pets are always hungry. There is no quick link to the map. With no quick link to the map, it takes too long to get anywhere.
STILL DO NOT LIKE X, LOST SO MUCH OF MY GOOD STUFF THAT HAS NOT CAME BACK AND I AM NOT GETTING THE NEW NEW STUFF THAT I HAVE WON, IT GETS AS FAR AS THE DOCK AND THEN CAN NOT PUT IT IN THE ROOM AND THEN GONE FROM THE DOCK. JUST TO NAME A FEW, THE BOY FAIRY AND THE RECENT WATER CANNON THINGY, MY FAIRY MUSIC BOXES, ALL MY NICE POOLS, ETC. NOT A HAPPY CAMPER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Is anybody getting answers or problems fixed? I have not been able to play on my webkinz for quite a long time now. While I am playing I get a white screen with an exclamation mark in the middle. I then loose everything I was doing and have to log back in to have it happen over and over again. I can’t even complete my daily activities without logging in several times and finally get disgusted and don’t try again. I have contacted ganz twice and get an automated message from them telling me to clear my cache which I have done so many times and it doesn’t help. Is anybody else having the same problem or do you have any suggestions as to what could possibly be wrong? I have used 2 different computers and the same thing happens on both of them so that makes me believe it is with my account and not the computers. Thanks!
No
:-( That’s how all my pets look ALL THE TIME. Even with full hearts and in their beds. Please change this!
I use firefox and I can’t get the game to work anymore. It loads but when I try to go somewhere that page never loads and there is no way out except to exit game and start over. But then nothing works so I do it again. It freezes on every screen change. Actually I can shop from my room. But that is about it. We have 2 accounts and I just keep logging in to keep them active and hope someday it will work again.
The site is freezing all the time and it is making it very difficult to play. It is the ads that are doing it. Things will only work once the ads are running and it is very sloooooooooooow!!!! Is any one else having this problem? It is so disheartening and makes me what to throw the computer. Are you working on this issue Ganelle or Michael? Clearing the catche does not do anything..
I earned enough family points for the Kinzville Valley Home, but when I try to place it, I keep getting an error message that say “Can Not Be Placed”. ???
Thanks for working on all the glitchy stuff. Arte seems to have totally forgotten me after 7 years of daily visits and my pets absolutely never smile with their eyes open any more. It’s getting rather depressing. Other than that, I’m loving the changes.