November 11, 2015
Dear Webkinz Fans,
Two years ago we came up with an idea. An idea to make some big changes to Webkinz.com to prepare it for its second decade of online fun. That idea was affectionately known as Webkinz X. Our goal was to give your pets more life and more importance in your day-to-day Webkinz play, and furthermore, reward you for being a great caregiver to your family of pets.
After two years of hard work by the Webkinz team, including many long nights and weekends, Webkinz X has arrived.
What you will see is just the beginning. Over the next few months we will be dramatically increasing the ways to increase your Family Score, and teach your pets new requests so that you have more ways to care for them. It’s going to be a lot of fun for everyone, whether you’re a collector, a gamer, or just like playing in the room.
This first release of Webkinz X does have some issues. We have not made a release this large since… well since we first launched the game 10 years ago. Included in this release is a completely rewritten My Room. This new Room has built from the ground up to give us the ability to add new, exciting features to the Room, many of which you’ve been asking about for a long time.
As part of this rewrite, all 17,000+ items in Webkinz World had to be reworked for the new Room. While we got most of these items to work, some are not 100% perfect yet. Some items are not animating properly and other are missing their images. We know that these will be of concern to you, so we have a team dedicated to making these items right, and we will be making regular updates (every few days) until every item is done.
Please use the links below to see which items are not working properly. These pages will be kept updated with the latest information, so check them regularly. Additionally, some popular features are currently disabled (Pet Actions) or changed (Gardening) as we continue to make improvements to our new Room. All of these features will be returning to how you know and love them. Thank you for your patience as we make these important and exciting changes to Webkinz World. The future has arrived!
Cheers,
The whole team at Webkinz World.
CLICK HERE to see a list of Fixed Items
CLICK HERE to see a list of Incomplete Items
CLICK HERE to see a list of Missing Items
If you cannot log in OR if you are logging in and seeing a frozen screen, please follow these steps:
1) Clear your cache (especially in Chrome). Click here to learn how or on your Chrome browser tab, hit Options>History>Clear History>Clear Cache.
2) Check that your Flash Player is up to date.
3) Re-type your password in the login box to light up the Log In button. Saved passwords won’t light it up until you re-type it.
4) Try a new browser.
5) If you’re still experiencing issues, contact Customer Support at webkinzsupport@ganz.com.
I don’t like webkinz x
The jump button to get to rooms is not working. Very difficult to navigate a large house without it.
I know this is off topic but I wish the Rare Items in the Curio Shop would be in the Shop and not only in the Deluxe Section, Really annoying and unfair to the non-deluxe members
PLEASE! PLEASE ! I’m pleading with you folks to fix the game site so we don’t have to keep logging back on every 5 mintues or so. I can’t even play and of the games anymore.
In my room map, the jump button to different rooms is not working. It originally worked, but now it has stopped. Are the programmers aware of this? I hope it will be fixed soon,
Hi all @ GANZ and pet owners! Wow I’m getting anxious for all our items to get back to normal (patience is a virtue but not my best quality); I do in fact like the new format–especially surprises such as seeing a wallpaper IN FULL for the first time in a way we were not able to do previously. I have an important clarification for the programmers while we are all in the mind-set of getting things right: The OSTRICH was introduced as a flying pet, but THIS IS IN ERROR, as the ostrich, the largest and heaviest living bird, is flightless and instead is built for running! I want my ostrich to be able to run, I mean have you ever seen one on the move? They are awesome fun to watch. PLEASE PASS ALONG & thanks so much!! :)
I am still having problems with both Internet Explorer and Chrome. This has been a nightmare.
Can you get Firefox? I’m having the best luck with it, haven’t been suddenly logged out or had the screen freeze on me for awhile now. My main problem at this point really is finding the patience not to be aggravated while they re-write all the missing/non-functioning items. The staff at Ganz must feel kind of the same way, tho, nobody knew all this was going to happen…..
It was all getting better until the ‘please wait’ came back. I watch as the clock for my jobs and classes tick down and I’m locked out. I had one day with one happy faced pet and now they’re all back to the wounded look. Please keep working on this. Thanks
I am so tired of my things being missing – not working, and I lost 100′s of items of food – just disappeared! There are things stuck on my map of Kinzville that I can’t move and it remains frustrating. I understand some of the new features are nice but I would think you would have more bugs worked out before you released this. It has been weeks and weeks and still too much is wrong. Do you know when it will be fixed? Where are my food items that are just gone? How do I unstick items? It just is so frustrating…..
Ganz I love the new update!!! But can u pls fix the kinzville park I can’t go on it because of loading issues!!